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Suspect Malware intrusion


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6 replies to this topic

#1 rosegaming

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Posted 23 June 2015 - 01:32 PM

On or about 6/1 when I turned on my home computer got this msg. "All Your files have been encrypted. Please send $700.00  bitcoins too?" I ignored it (stupid me). Now that msg. has disappeared. Now I can't even download any files or updates. I have all over my computer "HELP_DECRYPT.PNG &HELP_DECRYPT". All my picture, & data files & some now have extension of ".falhpfb"If I get rid of that extension I still cannot open the file. What do I need to do to get my files back? Unforuntatly I am retired & my income dose not permit  me the lugarigy of being able make that payment.



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#2 HelpBot

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Posted 28 June 2015 - 01:35 PM

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#3 Sirawit

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Posted 01 July 2015 - 02:33 PM

Hello rosegaming and welcome to BleepingComputer!            :)

 

My name is Sirawit and I'm here to help you.

 

Please note that I'm currently in training and my fixes need to be approved first, that may delay our fix a bit, but I will normally reply back in 24 hours.

 

If I don't reply after 3 days, feel free to PM me.             :)

==========================================================================

Some points for you to keep in mind:

  • Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
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  • Do not attach logs or use code boxes, just copy and paste the text.
  • Periodically update me on the condition of your computer, and provide detail in every post.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
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  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end with some additional information on how to stay malware-free.
  • Lastly, I would like to remind you that most members here are volunteers, and sometimes "real life" can get in the way of our malware hunt. I will notify you if I know I will need to be away for longer than 48 hours.

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I've submitted my reports to my instructor and will reply to you as soon as possible.

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#4 Sirawit

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Posted 04 July 2015 - 11:30 AM

Hi rosegaming.

 

IDToolbyNathan.png Scan with IDTool

Please download IDTool by Nathan and save the file to the desktop.
It will come as a zipped file, so you will need to unzip it. You may do it by right-clicking on it and choosing Extract All. Extract it to your desktop.

  • Enter the IDTool directory, right-click on IDToolbyNathan.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • IDTool needs Micorsoft .NET Framework environment to work properly, so if prompted to download & install it please agree.
  • Wait patiently until the tool will collect necessary data.
  • Once the main console is loaded, please press Rescan Computer and Generate a New Report.
  • When prompted at the main bar that Rescan is completed, press Generate Text Friendly Report for Forums.
  • Copy the entire content of the frame that appears. You may want to save it to a text file for your convenience.

Please include that in your next reply.

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#5 Sirawit

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Posted 08 July 2015 - 09:18 AM

Hi rosegaming.

 

OK, no need to run IDTool then.

 

Unfortunately your computer was infected with two ransomware variants, Cryptowall 3.0 and CTB-Locker. There's no way to recover your files from these two ransomwares except paying them which I recommended. You may want to read about these ransomwares:

 

Cryptowall 3.0: http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

CTB-Locker: http://www.bleepingcomputer.com/virus-removal/ctb-locker-ransomware-information

 

If you want us to clean up malware leftovers, please tell me.

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#6 Sirawit

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Posted 11 July 2015 - 02:05 AM

Are you still there?

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#7 xXToffeeXx

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Posted 14 July 2015 - 10:39 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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