I purchased this notebook just yesterday.
When the notebook is ON and Windows is running, it charges fine.
When the notebook is OFF, it still charges fine, the LED indicator for charging is lit up.
BUT if i turn the charger OFF and back ON (when the notebook itself is OFF) 2 or 3 times in quick succession, the charging stops. The LED stays OFF.
To resume charging, i have to
(1) Open the lid/ display. The moment I open the display, the charging indicator lights up and charging resumes.
(2) Or I have to unplug the chrger from the notebook (notebook end) and plug it back in.
(3) Or I have to power off the charger, keep it powered off for like 10 minutes or so, and then turn it on (the charger, not the notebook) again.
Troubleshooting steps tried so far:
1>Updated BIOS, problem persists.
2>Restored BIOS defaults, problem persists.
3>Power-cycled notebook (powered it off, removed battery, unplugged charged, pressed and held power button on the notebook for 30 seconds), problem persists.
4>Let battery charge to 100%, then let battery drain until the computer shut down, and charged it again to 100%, but the problem is still present.
Is this normal?
Notebook is HP Envy K203TX.