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Windows 8.1 BSOD


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#1 deefx17

deefx17

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Posted 22 June 2015 - 05:35 PM

Hi,

 

Need your help on solving another issue that one of my friends is having.

 

Recently he has been experiencing Black Screen + Hard Lock when he gaming.

 

Specs

 

Operating System - Windows 8.1 64-bit
CPU - Intel Core i7 4770K @ 3.50GHz 30 °C Haswell 22nm Technology
RAM - 16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)
Motherboard - ASUSTeK COMPUTER INC. Z87-PRO (SOCKET 1150) 28 °C
Graphics - 2047MB NVIDIA GeForce GTX 960 (EVGA) 31 °C
PSU - Seasonic SS-1050XM 
Storage - 931GB Western Digital WDC WD1002FAEX-00Z3A0 (SATA) 26 °C
              - 111GB Samsung SSD 840 Series (SSD) 28 °C
 
Steps taken so far
 
OS Re-installed
IntelBurnTest - 50 Passes on Standard, High and Very High - Passed
Memtest - 14 Passes
HDD - CrystalDiskInfo reports no problems with the drives
BIOS Up To Date
Unigen Valley - Crashes after 15 mins
Furmark - Boots me back to the desktop with a TDR Error
 
I have a feeling it might be the GPU itself (780ti) I've updated to the latest Nvidia Drivers and same issue persist. I've taken his card out and added a GTX 960 Card and so far no issues (unable to replicate the black screen + lock up with either cards)
 
I've taken the 780ti and added it to my machine and both Furmark and Unigen Valley work fine (left it running for 4+ hours)
 
The only thing I can see via BlueScrenViewer is DRIVER_CORRUPTED_EXPOOL 0x000000c5 ntoskrnl.exe
 
Can someone kindly take a look at the dump files and let me know what the above BSOD is pointing to and if you guys have any other suggestions on what could be causing the issue?
 
Cheers,
 

Attached Files



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#2 usasma

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Posted 23 June 2015 - 06:31 AM

First off, let's talk about this:

 

DRIVER_CORRUPTED_EXPOOL 0x000000c5 ntoskrnl.exe

The first thing that it shows is that a driver caused corruption.  While this is most likely a driver issue, it's possible that hardware is causing problems with the driver.

Next is the 0xc0000005 error - this is an access denied error.  They're most often caused by a driver trying to access something that it wasn't supposed to.

Finally there's the ntoskrnl.exe.  This is the kernel (core) of the operating system.  As such it's protected by a bunch of different protection mechanisms built into Windows.  So it's not likely to be the actual culprit (and, if it was, I'd expect to see many more problems with the system other than the occasional BSOD).  In most cases, this type of error is due to another 3rd party driver (non-Windows) trying to access memory address's that are owned by ntoskrnl.exe.

 

If Furmark sends you back to the desktop with a TDR error - then it's most likely the video card.

As the errors stopped when you put in another video card - it's most likely the old video card.

 

It appears that you reinstalled the old card and it's not having problems now?  Is that true?

If that's the case, then it's most likely that there was another problem that affected the video card.

DIrt/dust/hariballs in the cooler?  Blocked airflow?  Bad GPU fan? Overheating?

 

Here's a troubleshooting guide for TDR errors:  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

On to the BSOD analysis:

 

BIOS/UEFI (version 2103) dates from 2014.  Check to see if there is a more recent version for your system and update to it.

While at the Asus website, also update any drivers that were released after 17 Oct 2013 (the release date of 8.1).

Also, be sure that you have ALL available Windows Updates.  It may take several trips to get them all.

 

The lone memory dump blames your video drivers.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related}http://support.asus.com/download/download.aspx?SLanguage=en-us
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
 
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
ASUS USB Hub filter driver}http://support.asus.com/download/options.aspx?SLanguage=en&type=1
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
 
AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
Asus Charger Driver  [br]  Likely BSOD cause - haven't seen recently (15Jan2013)}http://support.asus.com/download/options.aspx?SLanguage=en
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
 
As it appears that you're not currently having a problem with the older card, I'd have to wonder if it's something that you fixed by switching the cards and then switching them back.  I have see similar problems caused by dirt/dust in the slots.

I'd leave it be for now and see if the BSOD's return.

Good luck!



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Jun 17 14:19:01.080 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061715-5625-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 2:59:13.111[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+102 )[/B]
BugCheck [B]C5, {200000001, 2, 0, fffff8036eeaa102}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C5]DRIVER_CORRUPTED_EXPOOL (c5)[/url]
Arguments:
Arg1: 0000000200000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8036eeaa102, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  HWMonitor.exe
FAILURE_BUCKET_ID: [B]0xC5_2_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3506[/B]
  BIOS Version                  2103
  BIOS Release Date             08/18/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z87-PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Jun 17 14:19:01.080 2015 (UTC - 4:00)**************************
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)[/B][/COLOR]
[COLOR=RED][B]AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)[/B][/COLOR]
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
asmtufdriver.sys            Fri Sep 28 06:55:29 2012 (50658221)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
NvStreamKms.sys             Tue Mar 17 02:19:52 2015 (5507C788)
nvvad64v.sys                Wed Apr  1 10:36:50 2015 (551C0282)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
aswMonFlt.sys               Tue Apr 21 09:00:52 2015 (55364A04)
aswRvrt.sys                 Tue Apr 21 09:00:59 2015 (55364A0B)
aswHwid.sys                 Tue Apr 21 09:01:20 2015 (55364A20)
aswRdr2.sys                 Tue Apr 21 09:01:31 2015 (55364A2B)
aswSnx.sys                  Tue Apr 21 09:01:36 2015 (55364A30)
aswVmm.sys                  Tue Apr 21 09:15:40 2015 (55364D7C)
aswSP.sys                   Tue Apr 21 09:16:09 2015 (55364D99)
aswStm.sys                  Tue Apr 21 09:18:49 2015 (55364E39)
nvlddmkm.sys                Wed May 27 22:49:51 2015 (5566824F)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=asmtufdriver.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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