Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

2 Month old computer extremely slow!!! Please help!


  • Please log in to reply
13 replies to this topic

#1 ebartane

ebartane

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 22 June 2015 - 10:47 AM

About two months ago I purchased a Dell Inspiron 7548.  It has 8 gb of ram and 1tb harddrive. It is continually getting slower and slower, particularly while browsing.  I am unable to stream a simple video and loading a web page takes as long as a few minutes.  The issue exists on multiple connections (home, work, my sister's house) and doesn't appear to have any correlation to the speed of the connection.  I have run virus and malware scans and have not had any infections. I am at my wit's end on this as I spent a decent amount of money for this laptop and it is by far the slowest I've ever had.  Thanks in advance for any help.  



BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:42 AM

Posted 22 June 2015 - 11:03 AM

Several possible causes. Tell us what programs you have used to find adware and malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

After running CCleaner...post the three lists mentioned below using CCleaner:

 

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 ebartane

ebartane
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 22 June 2015 - 04:17 PM

I use malwarebytes and Avast. Here are the lists: 

 

Startups: 

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
No HKCU:Run Skype Skype Technologies S.A. "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
No HKCU:Run Spotify Spotify Ltd "C:\Users\Ethan\AppData\Roaming\Spotify\Spotify.exe" -autostart -minimized
No HKCU:Run Spotify Web Helper Spotify Ltd "C:\Users\Ethan\AppData\Roaming\Spotify\SpotifyWebHelper.exe"
Yes HKLM:Run AvastUI.exe Avast Software s.r.o. "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
Yes HKLM:Run BTMTrayAgent Microsoft Corporation rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll",TrayApp
Yes HKLM:Run ETDUSBWare ELAN Microelectronic Corp. %ProgramFiles%\Elan\USB\ETDUSBCtrl.exe
Yes HKLM:Run GrooveMonitor Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
Yes HKLM:Run IAStorIcon Intel Corporation "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run ISCT Tray Intel Corporation C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
Yes HKLM:Run ISUSPM Flexera Software LLC. C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run Panasonic Device Monitor Wakeup Panasonic Communications Co., Ltd. C:\Program Files (x86)\Panasonic\Panasonic-DMS\Device Monitor\DMWakeup.exe
Yes HKLM:Run QuickSet Dell Inc. c:\Program Files\Dell\QuickSet\QuickSet.exe
Yes HKLM:Run RPT Msgsrv "C:\Program Files (x86)\Panasonic\Panasonic-DMS\RPT Network Printer Port\Msgsrv.exe" /NRPT Network Printer /S
Yes HKLM:Run RtHDVBg_MAXX6 Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX6
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes HKLM:Run TrueColor UI Entertainment Experience C:\Program Files\TrueColor\TrueColorUI.exe
Yes HKLM:Run WavesSvc Waves Audio Ltd. "C:\Program Files\Realtek\Audio\HDA\WavesSvc64.exe"
No Startup Common Job Status Utility.lnk Panasonic Communications Co., Ltd. C:\Program Files (x86)\Panasonic\Panasonic-DMS\LRecvTrap\LRecvTrap.exe
No Startup Common Panasonic Communications Utility.lnk Panasonic Communications Co., Ltd. C:\Program Files (x86)\Panasonic\Panasonic-DMS\Port Controller\Mfpscdl.exe
 
Scheduled Tasks: 
Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task Dell SupportAssistAgent AutoUpdate Dell Inc. C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe AutoUpdate
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473 Intel® Services Manager C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe --automatic
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473-Logon Intel® Services Manager "C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe" --automatic
Yes Task Optimize Start Menu Cache Files-S-1-5-21-3073763263-1413373635-4038158780-1001
Yes Task PCDEventLauncherTask PC-Doctor, Inc. "C:\Program Files\Dell\SupportAssist\sessionchecker.exe"
Yes Task PCDoctorBackgroundMonitorTask PC-Doctor, Inc. "C:\Program Files\Dell\SupportAssist\uaclauncher.exe" -backgroundmon scripts\backgroundmon.xml -st PCDoctorBackgroundMonitorTask --ignoresecondarysplash --runsilently
No Task PocketCloud Wyse Technology Inc C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudDesktopApp.exe
No Task PocketCloudUpdater Wyse Technology Inc C:\Program Files (x86)\Wyse\PocketCloud\Updater.exe
No Task PocketCloudVirtualChannel Wyse Technology Inc C:\Program Files (x86)\Wyse\PocketCloud\WPCRDPVirtualChannelServer.exe
Yes Task RtHDVBg_PushButton Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /IM
Yes Task SystemToolsDailyTest "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently
 
Programs: 
Adobe Acrobat Reader DC Adobe Systems Incorporated 4/29/2015 169 MB 15.007.20033
Apple Application Support (32-bit) Apple Inc. 4/27/2015 95.9 MB 3.1.3
Apple Application Support (64-bit) Apple Inc. 4/27/2015 109 MB 3.1.3
Apple Mobile Device Support Apple Inc. 4/27/2015 27.9 MB 8.1.1.3
Apple Software Update Apple Inc. 4/27/2015 2.38 MB 2.1.3.127
Avast Free Antivirus AVAST Software 6/10/2015 10.2.2218
Best Case Bankruptcy Best Case Bankruptcy LLC 5/21/2015 24
Bonjour Apple Inc. 4/27/2015 2.00 MB 3.0.0.10
CCleaner Piriform 6/22/2015 5.06
Dell Backup and Recovery Dell Inc. 1/10/2015 1.7.5.60
Dell Data Services Dell Inc. 4/28/2015 4.49 MB 1.1.6.0
Dell Data Vault 1/10/2015
Dell Digital Delivery Dell Products, LP 1/10/2015 2.9.901.0
Dell Foundation Services Dell Inc. 6/18/2015 2.1.125.0
Dell Product Registration Aviata Inc. 1/10/2015 3.84 MB 2.04.0280
Dell SupportAssist Dell 4/28/2015 197 MB 1.0.6584.81
Dell SupportAssistAgent Dell 4/29/2015 26.3 MB 1.0.3.60494
Dell Update Dell Inc. 4/30/2015 2.80 MB 1.5.3000.0
Dragon Assistant 3 Nuance Communications Inc. 4/26/2015 73.5 MB 3.0.219
Dragon Assistant 3 Language Data Pack en_US Nuance Communications Inc. 4/26/2015 1.70 GB 3.0.219
ETD Ware USB-x64 7.0.5.1_X09 ELAN Microelectronics Corp. 4/26/2015 7.0.5.1
Google Chrome Google Inc. 4/27/2015 43.0.2357.124
Intel® Dynamic Platform and Thermal Framework Intel Corporation 1/10/2015 8.0.10100.24
Intel® Management Engine Components Intel Corporation 1/10/2015 10.0.30.1072
Intel® Processor Graphics Intel Corporation 1/10/2015 10.18.14.4029
Intel® Rapid Storage Technology Intel Corporation 1/10/2015 13.5.0.1056
Intel® Serial IO Intel Corporation 1/10/2015 1.1.226.0
Intel® Smart Connect Technology Intel Corporation 1/10/2015 31.1 MB 5.0.10.2907
Intel® Update Manager Intel Corporation 1/10/2015 24.4 MB 2.5.1634
Intel® WiDi Intel Corporation 1/10/2015 75.6 MB 5.0.32.0
Intel® Wireless Bluetooth®(patch version 17.1.1431.1) Intel Corporation 1/10/2015 38.3 MB 17.1.1407.0480
Intel® PROSet/Wireless Software Intel Corporation 1/10/2015 238 MB 17.1.0
iTunes Apple Inc. 4/27/2015 233 MB 12.1.2.27
Malwarebytes Anti-Malware version 2.1.6.1022 Malwarebytes Corporation 6/10/2015 57.6 MB 2.1.6.1022
McAfee WebAdvisor McAfee, Inc. 6/10/2015 4.0.316
Microsoft Office Microsoft Corporation 1/10/2015 317 MB 15.0.4569.1506
Microsoft Office Enterprise 2007 Microsoft Corporation 4/27/2015 12.0.4518.1014
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 Microsoft Corporation 4/28/2015 5.13 MB 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 Microsoft Corporation 1/10/2015 20.5 MB 11.0.60610.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 Microsoft Corporation 4/26/2015 17.3 MB 11.0.50727.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 Microsoft Corporation 1/10/2015 17.3 MB 11.0.60610.1
My Dell Client Framework Dell 1/10/2015 5.66 MB 1.0.0.3
Panasonic Communications Utility Panasonic Communications Co., Ltd. 4/28/2015 1.92 MB 1.000
Panasonic Device Explorer Panasonic Communications Co., Ltd. 4/28/2015 2.70 MB 1.000
Panasonic Device Monitor Common Panasonic Communications Co., Ltd. 4/28/2015 4.09 MB 1.000
Panasonic Device Monitor Model(DP-8020E / 8020P / 8016P Series, DP-3030 / 2330 Series) Panasonic Communications Co., Ltd. 4/28/2015 6.66 MB 1.000
Panasonic Document Management System Panasonic Communications Co., Ltd. 4/28/2015 324 KB 1.000.00000
Panasonic Job Status Utility Panasonic Communications Co., Ltd. 4/28/2015 648 KB 1.000
Panasonic Printer Drivers Panasonic Communications Co., Ltd. 4/28/2015 7.68 MB 1.00.0000
Panasonic Quick Image Navigator Panasonic Communications Co., Ltd. 4/28/2015 8.69 MB 1.000
Panasonic RPT Network Printer Port Panasonic Communications Co., Ltd. 4/28/2015 2.00 (2.00.000)
Panasonic Windows Firewall Setting Tool Panasonic Communications Co., Ltd. 4/28/2015 344 KB 1.00.0004
PocketCloud Wyse Technology 1/10/2015 24.8 MB 2.7.14
Quickset64 Dell Inc. 1/10/2015 25.5 MB 11.3.07
Realtek Card Reader Realtek Semiconductor Corp. 1/10/2015 1.1.9200.8903
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 1/10/2015 6.0.1.7335
Skype™ 7.5 Skype Technologies S.A. 6/5/2015 46.8 MB 7.5.102
Spotify Spotify AB 6/19/2015 1.0.7.157.g2a6526f9
ST Microelectronics 3 Axis Digital Accelerometer Solution ST Microelectronics 1/10/2015 4.11.0054
Tixati 4/26/2015
True Color Entertainment Experience 1/10/2015 139 MB 5.0.0.6
VLC media player VideoLAN 4/26/2015 2.2.1
WinRAR 5.21 (64-bit) win.rar GmbH 5/21/2015 5.21.0


#4 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:42 AM

Posted 22 June 2015 - 06:07 PM

Disable these Startups: ( use CCleaner by clicking on each item to highlight and the choose either Disable, Remove or Uninstall)

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR

Yes HKLM:Run BTMTrayAgent Microsoft Corporation rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll",TrayApp

Yes HKLM:Run GrooveMonitor Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
Yes HKLM:Run IAStorIcon Intel Corporation "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run ISCT Tray Intel Corporation C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
Yes HKLM:Run ISUSPM Flexera Software LLC. C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
Yes HKLM:Run Panasonic Device Monitor Wakeup Panasonic Communications Co., Ltd. C:\Program Files (x86)\Panasonic\Panasonic-DMS\Device Monitor\DMWakeup.exe
Yes HKLM:Run QuickSet Dell Inc. c:\Program Files\Dell\QuickSet\QuickSet.exe
Yes HKLM:Run RPT Msgsrv "C:\Program Files (x86)\Panasonic\Panasonic-DMS\RPT Network Printer Port\Msgsrv.exe" /NRPT Network Printer /S
 
Disable these Tasks:
Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task Dell SupportAssistAgent AutoUpdate Dell Inc. C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe AutoUpdate
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473 Intel® Services Manager C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe --automatic
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473-Logon Intel® Services Manager "C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe" --automatic
Yes Task Optimize Start Menu Cache Files-S-1-5-21-3073763263-1413373635-4038158780-1001
Yes Task PCDEventLauncherTask PC-Doctor, Inc. "C:\Program Files\Dell\SupportAssist\sessionchecker.exe"
Yes Task PCDoctorBackgroundMonitorTask PC-Doctor, Inc. "C:\Program Files\Dell\SupportAssist\uaclauncher.exe" -backgroundmon scripts\backgroundmon.xml -st PCDoctorBackgroundMonitorTask --ignoresecondarysplash --runsilently
Yes Task SystemToolsDailyTest "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently
 
Uninstall these programs:
McAfee WebAdvisor McAfee, Inc. 6/10/2015 4.0.316
Tixati 4/26/2015
 
 
Reset Google Chrome
Google Chrome gives you the option to reset your browser settings in one easy click. In some cases, programs that you install can change your Chrome settings without your knowledge. You may see additional extensions and toolbars or a different search engine. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.
Reset your Chrome browser settings
  1. In the top-right corner of the browser window, click the Chrome menu
  2. Select Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings,” click Reset settings.
  5. In the dialog that appears, click Reset.

 

Check temperatures SpeedFan - Access temperature sensor in your computer

 

2 of the programs you have I know to install adware.

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
 
 
 
 
 
 

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 ebartane

ebartane
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 22 June 2015 - 10:44 PM

I pasted the wrong log....didn't hit clean yet.  One minute.


Edited by ebartane, 22 June 2015 - 10:45 PM.


#6 ebartane

ebartane
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 22 June 2015 - 11:19 PM

I had to run the clean multiple times because each time that my computer began to restart an error message popped.  "Pan ran into a problem and needs to restart."  The error number is 0xc000021a.  I had to run it multiple times because I missed the number the first time.  Here is the log from the second time i ran it.  

 

# AdwCleaner v4.207 - Logfile created 23/06/2015 at 00:12:57
# Updated 21/06/2015 by Xplode
# Database : 2015-06-21.2 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Ethan - ETHAN-PC
# Running from : C:\Users\Ethan\Downloads\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17840
 
 
-\\ Google Chrome v43.0.2357.130
 
 
*************************
 
AdwCleaner[R0].txt - [828 bytes] - [22/06/2015 23:32:20]
AdwCleaner[R1].txt - [886 bytes] - [22/06/2015 23:37:35]
AdwCleaner[R2].txt - [1188 bytes] - [22/06/2015 23:51:36]
AdwCleaner[R3].txt - [1015 bytes] - [23/06/2015 00:04:05]
AdwCleaner[S0].txt - [951 bytes] - [22/06/2015 23:46:03]
AdwCleaner[S1].txt - [1257 bytes] - [22/06/2015 23:53:51]
AdwCleaner[S2].txt - [942 bytes] - [23/06/2015 00:12:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1000  bytes] ##########


#7 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:42 AM

Posted 23 June 2015 - 07:21 AM

That AdwCleaner scan log shows nothing was found or removed. Do you recall in the other scans if anything was found and removed? You can review

the other logs if you can locate them at C:\AdwCleaner[S1].txt

 

Did you have any problem following the other instructions...resetting Chrome, uninstalling programs and disabling multiple startups?

 

Did you check the temperatures?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:42 AM

Posted 23 June 2015 - 07:27 AM

0xc000021a PC Ran into problem and needs to restart

See info at Fix 0xc000021a PC Ran into problem and needs to restart


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 ebartane

ebartane
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 23 June 2015 - 12:40 PM

Here are the previous scans: 

 

# AdwCleaner v4.207 - Logfile created 22/06/2015 at 23:37:35
# Updated 21/06/2015 by Xplode
# Database : 2015-06-21.2 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Ethan - ETHAN-PC
# Running from : C:\Users\Ethan\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17840
 
 
-\\ Google Chrome v43.0.2357.130
 
 
*************************
 
AdwCleaner[R0].txt - [828 bytes] - [22/06/2015 23:32:20]
AdwCleaner[R1].txt - [750 bytes] - [22/06/2015 23:37:35]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [808 bytes] ##########
 
 
And: 
 
# AdwCleaner v4.207 - Logfile created 22/06/2015 at 23:51:36
# Updated 21/06/2015 by Xplode
# Database : 2015-06-21.2 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Ethan - ETHAN-PC
# Running from : C:\Users\Ethan\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17840
 
 
-\\ Google Chrome v43.0.2357.130
 
[C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [828 bytes] - [22/06/2015 23:32:20]
AdwCleaner[R1].txt - [886 bytes] - [22/06/2015 23:37:35]
AdwCleaner[R2].txt - [993 bytes] - [22/06/2015 23:51:36]
AdwCleaner[S0].txt - [951 bytes] - [22/06/2015 23:46:03]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [1109 bytes] ##########
 
 
I didn't have any problem resetting chrome, uninstalling the programs you listed, or disabling startup programs.  There were a few of the scheduled tasks that weren't listed when I went to disable them.  Specifically, the following weren't listed: 
 
Yes Task PCDEventLauncherTask PC-Doctor, Inc. "C:\Program Files\Dell\SupportAssist\sessionchecker.exe"
Yes Task PCDoctorBackgroundMonitorTask PC-Doctor, Inc. "C:\Program Files\Dell\SupportAssist\uaclauncher.exe" -backgroundmon scripts\backgroundmon.xml -st PCDoctorBackgroundMonitorTask --ignoresecondarysplash --runsilently
Yes Task SystemToolsDailyTest "uaclauncher.exe" -silentenumeration -st SystemToolsDailyTest --ignoresecondarysplash --runsilently
 
The temperatures appear to be pretty normal.   They stay pretty close to the following: 
HD0: 33C
Temp1: 27C
Temp2: 29C
Core0: 25C
Core1: 25C
 
 


#10 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:42 AM

Posted 23 June 2015 - 02:02 PM

Okay...when you get a chance take a look at what I posted in my last reply....

0xc000021a PC Ran into problem and needs to restart

See info at Fix 0xc000021a PC Ran into problem and needs to restart


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 ebartane

ebartane
  • Topic Starter

  • Members
  • 42 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 26 June 2015 - 08:54 PM

I attempted the fix.  When I typed the first command in the command prompt: I received the following message: 

 

"Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

Error: 87

 

The /Image option that is specified points to a running Windows installation. To service the running operating system, use the /Online option.  For more information , refer to the help by DISM.exe /Online /?.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log"

 

I double checked that I entered the command properly and typed it exactly as in the video on the fix link you provided me.  I was in safe mode.  



#12 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:42 AM

Posted 27 June 2015 - 08:19 AM

I found some discussion and some possible fixes for that but there were just as many failed fixes. If it were my computer and being only used

for two months, I would backup whatever files I wanted to keep and do a clean reinstall of Windows.

 

One discussion of Error:87.............Error 87


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 tocomplexforme

tocomplexforme

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:42 AM

Posted 28 June 2015 - 01:37 PM

Hey If I were you i'd freshly restore you're laptop.

maybe that might help!
 

Good luck!



#14 FinnBigge

FinnBigge

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Melbourne
  • Local time:05:42 PM

Posted 30 June 2015 - 08:36 AM

I was also facing simmiler issue in my laptop. I love windows 8 but hate windows 8.1. The New 8.1 always keep busy CPU 100%. I also having same configration in my laptop. I googled alot then finnaly i got one solution.  I removed all the irrilevent softwares from Laptop, Removed Temparary files, created virtual memory, remove unnessasory programs from startups. My laptop become faster.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users