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BSOD on iaStor.sys


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#1 SDFrankie

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Posted 21 June 2015 - 07:09 PM

Random BSOD on iaStor.sys, Can you guys help?

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#2 usasma

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Posted 23 June 2015 - 05:04 AM

Dell Digital Delivery service stopped unexpectedly.

Please check the service and ensure that it's restarted.

If not needed, please uninstall it.

 

BIOS dates from 2013, please update it.
While at the Dell website go ahead an update all of the drivers that have been released since January of 2011

Don't forget to ensure that you have ALL available Windows Updates

 

All of the June memory dumps point to iaStor.sys

Please update your Intel Rapid Storage Technology drivers from the Dell website

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Jun 21 18:37:33.680 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062115-10982-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:[B]0 days 0:14:30.147[/B]
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by :[B]iaStor.sys ( iaStor+49768 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8800109c768, fffff880039fc868, fffff880039fc0c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800109c768, The address that the exception occurred at
Arg3: fffff880039fc868, Exception Record Address
Arg4: fffff880039fc0c0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_iaStor+49768[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A16
  BIOS Release Date             12/17/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS L421X
  Baseboard Product             0T8078
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 21 18:22:37.974 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062115-11138-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:[B]0 days 0:05:45.474[/B]
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by :[B]iaStor.sys ( iaStor+49768 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8800104c768, fffff8800270f798, fffff8800270eff0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800104c768, The address that the exception occurred at
Arg3: fffff8800270f798, Exception Record Address
Arg4: fffff8800270eff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_iaStor+49768[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A16
  BIOS Release Date             12/17/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS L421X
  Baseboard Product             0T8078
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 21 18:16:11.153 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062115-11122-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:[B]0 days 0:59:01.246[/B]
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by :[B]iaStor.sys ( iaStor+49768 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8800105e768, fffff880039fc798, fffff880039fbff0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800105e768, The address that the exception occurred at
Arg3: fffff880039fc798, Exception Record Address
Arg4: fffff880039fbff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_iaStor+49768[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A16
  BIOS Release Date             12/17/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS L421X
  Baseboard Product             0T8078
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 21 17:16:09.608 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062115-11497-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:[B]0 days 0:30:11.075[/B]
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by :[B]iaStor.sys ( iaStor+49768 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88001070768, fffff880039fc868, fffff880039fc0c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001070768, The address that the exception occurred at
Arg3: fffff880039fc868, Exception Record Address
Arg4: fffff880039fc0c0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_iaStor+49768[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A16
  BIOS Release Date             12/17/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS L421X
  Baseboard Product             0T8078
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 21 16:45:21.371 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062115-11185-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:[B]0 days 0:23:12.838[/B]
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by :[B]iaStor.sys ( iaStor+49768 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8800108f768, fffff880037fc868, fffff880037fc0c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800108f768, The address that the exception occurred at
Arg3: fffff880037fc868, Exception Record Address
Arg4: fffff880037fc0c0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_iaStor+49768[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  A16
  BIOS Release Date             12/17/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS L421X
  Baseboard Product             0T8078
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Jun 21 18:37:33.680 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
CtClsFlt.sys                Wed Jan 19 22:20:46 2011 (4D37AA0E)
iwdbus.sys                  Wed Mar  9 18:43:23 2011 (4D78109B)
irstrtdv.sys                Wed Jun 15 14:52:49 2011 (4DF8FF81)
stdcfltn.sys                Sat Jul 16 00:31:13 2011 (4E211411)
Rt64win7.sys                Tue Sep 27 10:50:33 2011 (4E81E2B9)
iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
IntcDAud.sys                Tue Dec  6 06:23:07 2011 (4EDDFB1B)
ST_ACCEL.sys                Tue Jan  3 19:01:48 2012 (4F0396EC)
hswpan.sys                  Fri Jan  6 06:56:35 2012 (4F06E173)
AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
RtsPStor.sys                Mon Jan 30 21:42:27 2012 (4F275513)
btmaux.sys                  Sun Feb 12 22:34:50 2012 (4F3884DA)
btmhsf.sys                  Sun Feb 12 23:00:06 2012 (4F388AC6)
iusb3hub.sys                Mon Feb 27 05:56:50 2012 (4F4B6172)
iusb3xhc.sys                Mon Feb 27 05:56:53 2012 (4F4B6175)
iusb3hcs.sys                Mon Feb 27 05:58:49 2012 (4F4B61E9)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
iBtFltCoex.sys              Wed Mar 21 14:13:12 2012 (4F6A1A38)
RTKVHD64.sys                Fri Mar 30 04:47:12 2012 (4F757310)
SynTP.sys                   Thu Apr 12 19:27:20 2012 (4F8764D8)
Smb_driver_Intel.sys        Thu Apr 12 19:29:01 2012 (4F87653D)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
Sftvollh.sys                Tue Jun 25 17:08:23 2013 (51CA06C7)
Sftfslh.sys                 Tue Jun 25 17:08:39 2013 (51CA06D7)
Sftredirlh.sys              Tue Jun 25 17:08:55 2013 (51CA06E7)
Sftplaylh.sys               Tue Jun 25 17:09:02 2013 (51CA06EE)
nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
nvpciflt.sys                Wed Oct 23 02:22:31 2013 (52676B27)
igdkmd64.sys                Fri Sep 26 09:42:04 2014 (54256D2C)
MpFilter.sys                Sat Nov  1 15:22:16 2014 (545532E8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 21 16:45:21.371 2015 (UTC - 4:00)**************************
DirectIo64.sys              Mon Feb 16 00:32:24 2015 (54E180E8)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=ST_ACCEL.sys
http://www.carrona.org/drivers/driver.php?id=hswpan.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=DirectIo64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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