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Bugcheck code: 0x9C


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#1 surf100

surf100

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Posted 21 June 2015 - 06:05 PM

Hi Everyone,

 

 
I did a disk restore to the original factory condition and still have the following 
 
crashes.
 
I ran msconfig as an administrator and was denied access.  I do not use any HP products 
 
that may cause this.
 
I ran a memtest and passed.
 
PC is extremely slow.
 
There were no threats detected when I ran Kaspersky.
 
 
Thanks for any suggestions.
 
 
--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
 
computer name: SONY
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windowsdir: C:\WINDOWS
Hardware: VGC-RA840G, Sony Corporation, ASUSTek Computer INC., P5LP-VX
CPU: GenuineIntel Intel® Pentium® D CPU 2.80GHz Intel586, level: 15
2 logical processors, active mask: 3
RAM: 2145796096 total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\WINDOWS\Minidump
 
Crash dumps are enabled on your computer.
 
On Tue 6/9/2015 2:15:17 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini060915-02.dmp
This was probably caused by the following module: hal.dll (hal+0x5BFF) 
Bugcheck code: 0x9C (0x0, 0xFFFFFFFF8054D5F0, 0xFFFFFFFFB2000000, 0x1040080F)
Error: MACHINE_CHECK_EXCEPTION
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal machine check exception 
 
has occurred.
The crash took place in a standard Microsoft module. Your system configuration may be 
 
incorrect. Possibly this problem is caused by another driver on your system that cannot 
 
be identified at this time. 

Edited by surf100, 22 June 2015 - 05:29 PM.
Moved to BSOD forum from XP. ~ OB


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 23 June 2015 - 06:53 AM

OK, let's have a look at these 3 things (I haven't done XP work in a long while, so please bear with me).

We must have the dump files.  I can't recall if the MSINFO32 or the systeminfo.txt is present in XP or not.

 

While waiting for a reply, please perform these free diagnostics:  http://www.carrona.org/hwdiag.html

 

1 - Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

2 - MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

3 - systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.


Edited by usasma, 23 June 2015 - 06:55 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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