Hello! I'm a (very) long time lurker of this site but recently decided to join. I've had my Windows 8.1 Toshiba Satellite laptop for a bit over a month. About 2 weeks into ownership I started receiving spam emails in my msn account, the one I use to sign into the laptop. These mails are sometimes from me, although I have checked my sent mail and there isn't anything there I haven't personally sent. I signed into a different email account and that one was spammed too, until I signed out.
I access the internet from my phone and my desktop pc (Windows 7). I wasn't sure where the issue was coming from so I turned off the desktop but the problem persisted. I did a system restore on the I ran AntiMalwarebytes, CCleaner, and my antivirus programs which all came back clean, but the problem is still here.
I've factory restored three times, completely reformatted the drive twice and I still have the problem. I installed Windows 10 Preview but I didn't receive any spam for the hours I had it running. I reinstalled my OEM version of 8.1 and within 2 hours the spam emails started. The last time, I hadn't even installed my firewall and antivirus program when the spam email started. I also noticed that my OneDrive says the last time the files were synced was in 1969.
Having the laptop in airplane mode or shut off is the only way I don't receive spam.
I have run Process Monitor, Process Explorer,Regrun/Unhack Me, Emsisoft Emergency Kit, Hitman Pro, Roguekiller, Sophos Virus Removal, TFC, Adwcleaner, JRT; Mini ToolBox, Security Check, Spybot, tdsskiller & Zoek. One program said there was an issue with explorer.exe, another said something about PUM and Trojan Kility. One of the programs wouldn't run because it said something about the system date being changed. I couldn't figure out what to do, so i'm here from help from the professionals.
Scan result of Farbar Recovery Scan Tool in next post.
Edited by LittleOldLady, 21 June 2015 - 06:14 PM.