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Windows UpdateCrash


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#1 Alrith

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Posted 21 June 2015 - 04:44 AM

Every time windows tries to update the last couple of days I end up with blue screens and have to do a system restore. Also tried to reinstall windows, which worked temporarily, untill I updated it. Which lead back to blue screens. The performance monitor wouldn't make a report. Or I just failed in using it. Either or I've at least added the SysnativeFileCollection zip.

I currently run windows 8 :c

Attached File  SysnativeFileCollectionApp.zip   382.65KB   2 downloads

Thanks in advance <3



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#2 Alrith

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Posted 21 June 2015 - 02:40 PM

Found two minidump files with these reports:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
Machine Name:
Kernel base = 0xfffff803`7c487000 PsLoadedModuleList = 0xfffff803`7c760850
Debug session time: Thu Jun 18 20:18:16.405 2015 (UTC - 4:00)
System Uptime: 0 days 0:00:20.256
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffe0010002000c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8037c72a4d3, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)
 
Debugging Details:
------------------
 
 
Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
 
READ_ADDRESS: fffff8037c74e240: Unable to get special pool info
fffff8037c74e240: Unable to get special pool info
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 ffffe0010002000c 
 
FAULTING_IP: 
nt!ExFreePoolWithTag+33
fffff803`7c72a4d3 410fb677f3      movzx   esi,byte ptr [r15-0Dh]
 
MM_INTERNAL_CODE:  2
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
BUGCHECK_STR:  AV
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
TRAP_FRAME:  ffffd001134db350 -- (.trap 0xffffd001134db350)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=ffffe00100020019
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8037c72a4d3 rsp=ffffd001134db4e0 rbp=0000000000000001
 r8=ffffe00118d73200  r9=ffffe00114f9fc08 r10=0000000000000000
r11=ffffe00115092040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!ExFreePoolWithTag+0x33:
fffff803`7c72a4d3 410fb677f3      movzx   esi,byte ptr [r15-0Dh] ds:ffffffff`fffffff3=??
Resetting default scope
 
LAST_CONTROL_TRANSFER:  from fffff8037c6071f1 to fffff8037c5d7ca0
 
STACK_TEXT:  
ffffd001`134db0e8 fffff803`7c6071f1 : 00000000`00000050 ffffe001`0002000c 00000000`00000000 ffffd001`134db350 : nt!KeBugCheckEx
ffffd001`134db0f0 fffff803`7c4da839 : 00000000`00000000 ffffe001`14f9f8c0 ffffd001`134db350 fffff803`7c8db4d1 : nt! ?? ::FNODOBFM::`string'+0x1f031
ffffd001`134db190 fffff803`7c5e1f2f : 00000000`00000000 ffffd001`134db670 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x769
ffffd001`134db350 fffff803`7c72a4d3 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff803`7c8cc857 : nt!KiPageFault+0x12f
ffffd001`134db4e0 fffff803`7c8990f8 : 00000000`00000010 00000000`00000086 ffffd001`134db5f8 00000000`00000000 : nt!ExFreePoolWithTag+0x33
ffffd001`134db5d0 fffff802`0000edd6 : 00000000`00000000 00000000`00000000 fffffac0`8940c060 00000000`00020019 : nt!RtlFreeAnsiString+0x18
ffffd001`134db600 00000000`00000000 : 00000000`00000000 fffffac0`8940c060 00000000`00020019 00000000`00000000 : bScsiSDa+0xedd6
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
bScsiSDa+edd6
fffff802`0000edd6 ??              ???
 
SYMBOL_STACK_INDEX:  6
 
SYMBOL_NAME:  bScsiSDa+edd6
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: bScsiSDa
 
IMAGE_NAME:  bScsiSDa.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  51b7a518
 
FAILURE_BUCKET_ID:  X64_AV_bScsiSDa+edd6
 
BUCKET_ID:  X64_AV_bScsiSDa+edd6
 
Followup: MachineOwner

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.17231.amd64fre.win8_gdr.150114-2006
Machine Name:
Kernel base = 0xfffff802`34674000 PsLoadedModuleList = 0xfffff802`3493fb00
Debug session time: Sat Jun 20 22:09:04.258 2015 (UTC - 4:00)
System Uptime: 0 days 0:00:17.059
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800b81ab30, The pool entry we were looking for within the page.
Arg3: fffffa800b81baa0, The next pool entry.
Arg4: 000000000cf72e80, (reserved)
 
Debugging Details:
------------------
 
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
 
BUGCHECK_STR:  0x19_20
 
POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff802349cb168
GetUlongFromAddress: unable to read from fffff802349cb1f8
 fffffa800b81ab30 Nonpaged pool
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
LAST_CONTROL_TRANSFER:  from fffff802348e5ba9 to fffff802346ce440
 
STACK_TEXT:  
fffff880`00bd5528 fffff802`348e5ba9 : 00000000`00000019 00000000`00000020 fffffa80`0b81ab30 fffffa80`0b81baa0 : nt!KeBugCheckEx
fffff880`00bd5530 fffff802`34ae2b98 : fffffa80`0b81ab40 00000000`00000000 fffff880`00bd5638 00000000`7ffffa80 : nt!ExFreePool+0xadb
fffff880`00bd5610 fffff880`04c7fdd6 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc0b9`58966887 : nt!RtlFreeAnsiString+0x18
fffff880`00bd5640 00000000`00000000 : 00000000`00000000 00000000`00000000 ffffc0b9`58966887 00000000`00000000 : bScsiSDa+0xedd6
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
bScsiSDa+edd6
fffff880`04c7fdd6 ??              ???
 
SYMBOL_STACK_INDEX:  3
 
SYMBOL_NAME:  bScsiSDa+edd6
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: bScsiSDa
 
IMAGE_NAME:  bScsiSDa.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  51b7a518
 
FAILURE_BUCKET_ID:  X64_0x19_20_bScsiSDa+edd6
 
BUCKET_ID:  X64_0x19_20_bScsiSDa+edd6
 
Followup: MachineOwner


#3 usasma

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Posted 23 June 2015 - 04:35 AM

Both memory dumps point to your Broadcom SD driver ( http://www.carrona.org/drivers/driver.php?id=bScsiSDa.sys )

Update that and see if it stops the BSOD's.

 

If not, then please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


Edited by usasma, 23 June 2015 - 04:35 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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