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PC doesn't boot up the first time


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#1 djdelarosa25

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Posted 21 June 2015 - 02:42 AM

Hi there!

Here's the thing, sometimes, whenever I power on my PC, it doesn't boot up. The LED ring around the power button of my PC case is on but the PC doesn't boot up. I have to press the small reset button under the main power button of my PC case just for it to boot up. It doesn't happen all the time, but I'm still concerned.

Also, whenever I restart my PC from Windows itself, after shutting down, it doesn't turn back on again. I have to press the reset button for it to power on.
(Again this only happens sometimes)

Anyone knows what's causing this?

Thanks to all who will help :)


Edited by djdelarosa25, 21 June 2015 - 02:43 AM.


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#2 hamluis

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Posted 21 June 2015 - 05:20 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 djdelarosa25

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Posted 21 June 2015 - 08:59 PM

http://speccy.piriform.com/results/XHjNGs8FguTgQhPXM8ojVkD

 

Mod Edit:  Pasted MTB data into post - Hamluis.

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Daryll (administrator) on 22-06-2015 at 09:56:29
Running from "C:\Users\Daryll\Downloads\Programs"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2015-04-19 09:33:04.302
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

  Date: 2015-04-19 09:33:04.302
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.160 - Adobe Systems Incorporated)
Advertising Center (HKLM\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2218 - AVAST Software)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11b Network Adapter) (Version:  - )
Call of Duty® 4 - Modern Warfare™ 1.6 Patch (HKLM\...\InstallShield_{8A15B7D9-908A-4EF9-BA84-5AEDE61743EE}) (Version:  - ) Hidden
Call of Duty® 4 - Modern Warfare™ 1.7 Patch (HKLM\...\InstallShield_{931C37FC-594D-43A9-B10F-A2F2B1F03498}) (Version:  - ) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.06 - Piriform)
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
DocProc (HKLM\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
DolbyFiles (HKLM\...\{B1ADF008-E898-4FE2-8A1F-690D9A06ACAF}) (Version: 2.0 - Nero AG) Hidden
EditPad Lite 7.3.8 (HKLM\...\EditPad Lite) (Version: 7.3.8 - Just Great Software)
EPSON ME 32 Series Printer Uninstall (HKLM\...\EPSON ME 32 Series) (Version:  - SEIKO EPSON Corporation)
EVGA Precision 2.1.2 (HKLM\...\Precision) (Version: 2.1.2 - EVGA Corporation)
Google Chrome (HKLM\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
High-Definition Video Playback (HKLM\...\{237CCB62-8454-43E3-B158-3ACD0134852E}) (Version: 7.1.13400.42.0 - Nero AG) Hidden
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.242 - SurfRight B.V.)
HPDiagnosticAlert (HKLM\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Internet Download Manager (HKLM\...\Internet Download Manager) (Version:  - Tonec Inc.)
Java 8 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.45.15 - Oracle Corporation) Hidden
KMSpico (HKLM\...\{8B29D47F-92E2-4C20-9EE0-F710991F5D7C}_is1) (Version:  - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUSR) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (HKLM\...\{E2082604-4BA5-44BB-BBFB-AF0F3CB8C6AB}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Web Platform Installer 5.0 (HKLM\...\{1D39E015-C3D2-45DE-B070-A69C5F2FB309}) (Version: 5.0.50430.0 - Microsoft Corporation)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Nero 10 Menu TemplatePack Basic (HKLM\...\{63AA3EAB-23BB-48B2-9AD0-44F878075604}) (Version: 10.2.10000.0.0 - Nero AG) Hidden
Nero 10 Movie ThemePack Basic (HKLM\...\{F5CB822F-B365-43D1-BCC0-4FDA1A2017A7}) (Version: 10.2.10000.0.0 - Nero AG) Hidden
Nero BackItUp 10 (HKLM\...\{68AB6930-5BFF-4FF6-923B-516A91984FE6}) (Version: 5.6.11000.11.100 - Nero AG)
Nero BackItUp 10 Help (CHM) (HKLM\...\{08C8666B-C502-4AB3-B4CB-D74AC42D14FE}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Burning ROM 10 (HKLM\...\{7A5D731D-B4B3-490E-B339-75685712BAAB}) (Version: 10.2.11000.12.100 - Nero AG)
Nero BurningROM 10 Help (CHM) (HKLM\...\{9B6B24BE-80E7-46C4-9FA5-B167D5E0F345}) (Version: 10.5.10100 - Nero AG) Hidden
Nero BurnRights 10 (HKLM\...\{943CFD7D-5336-47AF-9418-E02473A5A517}) (Version: 4.2.10300.0.102 - Nero AG)
Nero BurnRights 10 Help (CHM) (HKLM\...\{555868C6-49FB-484F-BB43-8980651A1B00}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Control Center 10 (HKLM\...\{6DFB899F-17A2-48F0-A533-ED8D6866CF38}) (Version: 10.2.10600.0.6 - Nero AG) Hidden
Nero ControlCenter (HKLM\...\{BD5CA0DA-71AD-43DA-B19E-6EEE0C9ADC9A}) (Version: 9.0.0.1 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (HKLM\...\{523B2B1B-D8DB-4B41-90FF-C4D799E2758A}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Core Components 10 (HKLM\...\{2436F2A8-4B7E-4B6C-AE4E-604C84AA6A4F}) (Version: 2.0.17400.8.2 - Nero AG) Hidden
Nero CoverDesigner 10 (HKLM\...\{FCF00A6E-FB58-477A-ABE9-232907105521}) (Version: 5.2.10700.7.100 - Nero AG)
Nero CoverDesigner 10 Help (CHM) (HKLM\...\{C3273C55-E1E4-41FF-8D69-0158090DB8D8}) (Version: 10.5.10000 - Nero AG) Hidden
Nero DiscCopy Gadget 10 (HKLM\...\{92EC1A84-7FFC-42DF-A8F6-79C21C4765A5}) (Version: 3.2.10500.7.100 - Nero AG)
Nero DiscCopyGadget 10 Help (CHM) (HKLM\...\{5F548A02-80BC-404D-BAE6-F05F9BF6B449}) (Version: 10.5.10000 - Nero AG) Hidden
Nero DiscSpeed 10 (HKLM\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10300.1.100 - Nero AG)
Nero DiscSpeed 10 Help (CHM) (HKLM\...\{C18A0418-442A-4186-AF98-D08F5054A2FC}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Dolby Files 10 (HKLM\...\{C3580AC4-C827-4332-B935-9A282ED5BB97}) (Version: 2.0.12100.0.10 - Nero AG) Hidden
Nero Express 10 (HKLM\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.11100.12.100 - Nero AG)
Nero Express 10 Help (CHM) (HKLM\...\{33643918-7957-4839-92C7-EA96CB621A98}) (Version: 10.5.10100 - Nero AG) Hidden
Nero InfoTool 10 (HKLM\...\{F412B4AF-388C-4FF5-9B2F-33DB1C536953}) (Version: 7.2.10300.5.100 - Nero AG)
Nero InfoTool 10 Help (CHM) (HKLM\...\{66049135-9659-4AAD-9169-9CCA269EBB3E}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Installer (HKLM\...\{E8A80433-302B-4FF1-815D-FCC8EAC482FF}) (Version: 4.4.9.0 - Nero AG) Hidden
Nero MediaHub 10 (HKLM\...\{1F7FB68F-52F6-46A3-B42F-38CE46295AE5}) (Version: 1.2.12300.27.100 - Nero AG)
Nero MediaHub 10 Help (CHM) (HKLM\...\{F467862A-D9CA-47ED-8D81-B4B3C9399272}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Multimedia Suite 10 (HKLM\...\{277C1559-4CF7-44FF-8D07-98AA9C13AABD}) (Version: 10.5.10500 - Nero AG)
Nero Recode 10 (HKLM\...\{8ECEC853-5C3D-4B10-B5C7-FF11FF724807}) (Version: 4.8.10400.3.100 - Nero AG)
Nero Recode 10 Help (CHM) (HKLM\...\{DB7C1D4A-08BA-4C7E-A8AA-B7F9BB372DCF}) (Version: 10.5.10000 - Nero AG) Hidden
Nero RescueAgent 10 (HKLM\...\{E337E787-CF61-4B7B-B84F-509202A54023}) (Version: 3.2.10600.7.100 - Nero AG)
Nero RescueAgent 10 Help (CHM) (HKLM\...\{92E25238-61A3-4ACD-A407-3C480EEF47A7}) (Version: 10.5.10000 - Nero AG) Hidden
Nero SoundTrax 10 (HKLM\...\{E1EE5339-5D32-458F-BAAB-B19F6301BCE2}) (Version: 4.8.10200.1.100 - Nero AG)
Nero SoundTrax 10 Help (CHM) (HKLM\...\{16987E99-C95C-4513-9239-7B44A0A71DB5}) (Version: 10.5.10000 - Nero AG) Hidden
Nero StartSmart 10 (HKLM\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11100.10.100 - Nero AG)
Nero StartSmart 10 Help (CHM) (HKLM\...\{F6117F9C-ADB5-4590-9BE4-12C7BEC28702}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Update (HKLM\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
Nero Vision 10 (HKLM\...\{9A4297F3-2A51-4ED9-92CA-4BCB8380947E}) (Version: 7.2.14700.9.100 - Nero AG)
Nero Vision 10 Help (CHM) (HKLM\...\{329411A0-19F3-4740-874F-17400B126F27}) (Version: 10.5.10000 - Nero AG) Hidden
Nero WaveEditor 10 (HKLM\...\{EDCDFAD5-DF80-4600-A493-E9DAD6810230}) (Version: 5.8.10400.2.100 - Nero AG)
Nero WaveEditor 10 Help (CHM) (HKLM\...\{7A295D8F-484B-4FFB-89AB-C1FD497591FE}) (Version: 10.5.10000 - Nero AG) Hidden
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
SmartSound Quicktracks Plugin (HKLM\...\{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.8.0 - SmartSound Software Inc) Hidden
SmartSound Quicktracks Plugin (HKLM\...\InstallShield_{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.8.0 - SmartSound Software Inc)
SoftOrbits Flash Drive Recovery 1.3 (HKLM\...\SoftOrbits Flash Drive Recovery_is1) (Version: 1.3 - SoftOrbits)
SumatraPDF (HKLM\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
TeamViewer 9 (HKLM\...\TeamViewer 9) (Version: 9.0.32494 - TeamViewer)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.6.1f1 - Unity Technologies ApS)
USB Disk Security (HKLM\...\USB Disk Security_is1) (Version:  - Zbshareware Lab)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WinRAR 5.21 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)

 

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 2047.18 MB
Available physical RAM: 963.55 MB
Total Pagefile: 4094.36 MB
Available Pagefile: 2753.9 MB
Total Virtual: 2047.88 MB
Available Virtual: 1942.46 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:79.53 GB) (Free:47.6 GB) NTFS
2 Drive d: () (Fixed) (Total:69.52 GB) (Free:8.59 GB) NTFS

 

========================= Users: ========================================

User accounts for \\DELAROSA-PC

Administrator            ASPNET                   Chloe Janicka           
Daryll                   Guest                    Jan Benedict            
Jane                    

**** End of log ****


Edited by hamluis, 22 June 2015 - 11:33 AM.


#4 hamluis

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Posted 22 June 2015 - 11:48 AM

KMSpico (HKLM\...\{8B29D47F-92E2-4C20-9EE0-F710991F5D7C}_is1) (Version:  - )
 

Sorry, but the above tool is associated with illegal installations of Windows/other software.  There is also a question of malware being reflected after installation of said program.

 

Moved from Internal Hardware to Am I Infected.

 

Louis



#5 Guest_Wizizard_*

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Posted 22 June 2015 - 12:31 PM

Hi there!  :welcome:
 
Please follow my instructions below so I can help you clean the infected computer.
 
:step1: MiniToolBox
 
Please download MiniToolBox from here and save it to your desktop then double-click it.
Select the following checkboxes and hit go:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Once you've done that, a report (named Result.txt) will appear in the same directory as the tool was run - please copy and paste the contents of it into your next reply.
 
:step2: Adwcleaner
 
Please download Adwcleaner from here and save it to your desktop, then follow the instructions:

  • Close all open browsers and windows, then double-click Adwcleaner.
  • Click the scan button - once it's finished scanning, click clean.
  • Your computer will automatically be restarted.
  • Once you're computer's restarted, it'll open a text document* - please copy and paste it into your next reply.

:step3: Malwarebytes Anti-Malware
 
Please download Malwarebytes Anti-Malware from here and save it to your desktop, then follow the instructions:

  • Double-click mbam-setup-X.X.X.XXXX* and follow the on-screen prompts.
  • Make sure to uncheck the 14-day free trial!
  • Open Malwarebytes Anti-Malware and select the big blue button, saying scan now.
  • At the end of the scan, click apply actions, then let the program restart your computer.

Obtaining the scan log:

  • Open Malwarebytes Anti-Malware and click the history tab.
  • Select application logs.
  • Double-click the scan log, which has the time and date of when you ran the scan.
  • Select export, then copy clipboard.
  • Paste the log into your next reply.

Wizizard  :thumbup2:



#6 djdelarosa25

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Posted 27 June 2015 - 10:36 PM

I'd suggest this is a hardware problem, not a software one. Probably related to my hard drive, motherboard or PSU.






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