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Youtube videos don't work correctly unless I reboot.


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#1 LBrandt

LBrandt

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Posted 20 June 2015 - 06:35 PM

Hello,

 

I have a Dell I5 desktop processor, running Windows 8.1.  It's about six months old.  If I try to load a Youtube video, it won't run properly (jumpy video and audio) until I reboot the computer.  After a reboot, the Youtube videos run fine.  This happens almost every time I want to view a Youtube video.  Once I reboot, the videos run fine, and I can run them again and again. 

 

I previously had an HP desktop with an I7 processor, running Windows 7, and I never had any problems with Youtube videos.

 

Any easy solution?

 

Thanks



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#2 Aura

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Posted 20 June 2015 - 07:59 PM

Hi LBrandt :)

Follow the instructions below as I need more information on your system to help you with your issue.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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