Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

File backup capability corrupted by MyPCBackup.com


  • Please log in to reply
3 replies to this topic

#1 sushi156

sushi156

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 20 June 2015 - 06:29 PM

Help!  For weeks, I have been unable to backup my files.  It started with one of those nasty popup ads from a website called My PC Backup.  Now my computer won't recognize my Seagate external backup drive (I even tried replacing it with a new one!).  And I get an annoying dialog box every few minutes telling me it's urgent to back up my files immediately. When I open the dialog box, it redirects me to an invasive marketing site, which I am sure would not let go of my computer until I buy their product.  I have tried to find the culprit to uninstall it from the control panel or from the add-on menu, but can't find it. 

 

Anyone know how to get rid of this nuisance?

 

Joyce in Florida



BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,264 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:09:41 PM

Posted 20 June 2015 - 07:39 PM

You can start with looking for the offender in your list of installed programs. If My PC Backup is found there, it would be best to uninstall it using Download Revo Uninstaller Freeware

in Advanced Mode.

 

That piece of junkware is usually accompanied with other unwanted software such as adware. Use all of the programs below to find and remove the unwanted software.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

 

  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  •  
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 sushi156

sushi156
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 21 June 2015 - 04:36 AM

Hey Buddy,

I think I love you :bananas: .  Your advice worked perfectly and this site is absolutely amazing.  This is not the first problem Bleeping Computer has helped me resolve.  Kudos to you and all the other folks who contribute.

 

Thanks again,

Joyce in Florida



#4 buddy215

buddy215

  • Moderator
  • 13,264 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:09:41 PM

Posted 21 June 2015 - 01:17 PM

Okay...you're welcome....happy surfin'

 

I think I love you....good title for a song :)


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users