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Dell laptop says it is connected, but browsers not working


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#1 deladybug

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Posted 20 June 2015 - 05:54 PM

Trying to help a friend.  I am partially blind and just too much stuff on here to try and sift through!  Her Dell laptop says it is connected, but the browsers either don't do anything or Internet Explorer says something about no page.  She has done the troubleshooting and it says nothing found.  She was on vacation and it was working at first at her Aunt's and then it wouldn't work.  Any suggestions?  And neither one of us is very technical so please type slowly and in English.  :)



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#2 hamluis

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Posted 20 June 2015 - 07:32 PM

Let's try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 deladybug

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Posted 20 June 2015 - 08:22 PM

What?  How can she download something if the laptop won't connect?  I had a feeling you all were going to be too techie for me to understand.  sigh  I am just a visually impaired old broad...



#4 Havachat

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Posted 25 June 2015 - 01:25 AM

We are assuming through the PC you are using to download it.

 

You are saying shes connected ? ...well is she ?

It can still show a 100Mbp connection on the System Tray through an Ethernet Cable being connected ,  but is the Modem Configured to Username and Password etc.

 

Some things that may help us:

 

Operating System ?

Laptop Model ?

Connection Type: - Ethernet or Wireless ?

Was it working previously ?



#5 dc3

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Posted 25 June 2015 - 10:53 AM

Using a computer which you can get online and download, download Windows Repair (All In One) to your desktop.  There are two versions at the download site, use the top option.

 

Plug in a USB flash drive, then right click on the program on the desktop and select Send to, then select the flash drive.

 

Once you have the program installed on the flash drive plug it into the computer you are trying to repair and install the Windows Repair (All In One) and run it.

 

Use the instructions below to use this program.

 

Notice:  This will take a long time to run, please allow for at least an hour for this to complete.  Stopping this can cause damage to the operating system. 
 
When you open the Windows Repair (All in one) you will see tabs labeled Steps 1. through 5.  then Repairs and Settings.  2. through 4. are optional.
 
Step 1.  Do a Proper Power Reset.  This is impotant and not optional.
 
tweak1_zps5460eb3e.png
 
Step 2.  Clean Your System From Infections (Optional).  This option will run Malwarebytes Antimalware if you choose to.
 
tweak2_zpse9b74c2d.png
 
Step 3.  Check File System (Optional), this will give you the option to see if you need to run chkdsk or the option to run chkdsk.
 
tweak3_zps6ebd559a.png
 
Step 4.  System File Check (sfc /scannow), (Optional).
 
tweak4_zps314fabc4.png
 
Step 5.  Registry Backup & System Restore.  This is not optional.
Click on Backup for the Registry, then click on Create for the System Restore.
 
tweak5_zps1f8cef34.png
 
Repairs.  Click on Start
 
tweak6_zps104a9f0c.png
 
You will see an image similar to the one below, click on Start Repairs  
 
repairsa_zpsd14077e8.png
 
When the Repair has finished you will be asked if you want to restart your computer, click on Yes.
 
After the computer is restarted you will need to reopen Windows Repair and go to Settings
 
Settings.  On this page you will see Log Location, in the same section you will find Open Log Folder.  Click on Open Log Folder, this will open the log files, double click on this, then click on _Windows_Repair_Log.  Copy the log and then paste it in your topic.
 
tweak7_zps277d4e41.png  
 
Tweaks is optional, you can go to these sites and use the tweaks.
 
tweak8_zps7d30ed30.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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