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Bluescreen of Death, wireless issues


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5 replies to this topic

#1 Brady555

Brady555

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Posted 20 June 2015 - 10:37 AM

Hello all.  I am trying to use my sons old HP Pavilion dv6.  It's about 4-5 years old.  The wireless sometimes turns itself off and cannot be turned back on, we get a bluescreen of death, etc.  I don't know if there is an infection, or hardware issues.  I just replaced the battery.

 

What diagnostics can I/should I run?  I'm thinking that I will end up doing a system restore/reinstall but wanted to see if there are other things that I should do first.

 

Thanks in advance for your help.



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#2 hamluis

hamluis

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Posted 20 June 2015 - 10:50 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Brady555

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Posted 20 June 2015 - 11:01 AM

Thanks for the super quick response.  I hope I followed your instructions correctly.  Please see below.

 

 

http://speccy.piriform.com/results/024h0pTG7I75dVWV7TpERbm

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Mike (administrator) on 20-06-2015 at 11:54:53
Running from "C:\Users\Mike\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/20/2015 11:09:26 AM) (Source: MsiInstaller) (User: Mike-HP)
Description: Product: HP Support Solutions Framework -- Error 1714. The older version of HP Support Solutions Framework 
 
cannot be removed.  Contact your technical support group.  System Error 1612.
 
Error: (06/20/2015 10:45:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 23993
 
Error: (06/20/2015 10:45:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 23993
 
Error: (06/20/2015 10:45:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/20/2015 10:45:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22948
 
Error: (06/20/2015 10:45:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22948
 
Error: (06/20/2015 10:45:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/20/2015 10:45:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21872
 
Error: (06/20/2015 10:45:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21872
 
Error: (06/20/2015 10:45:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (06/20/2015 11:09:20 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 11:08:50 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 10:53:38 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update 
 
for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB3023215).
 
Error: (06/20/2015 10:51:45 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 10:51:15 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 10:49:11 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 10:49:05 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
 
Error: (06/20/2015 09:58:01 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 09:57:31 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
Error: (06/20/2015 09:40:56 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126
 
 
Microsoft Office Sessions:
=========================
Error: (06/20/2015 11:09:26 AM) (Source: MsiInstaller)(User: Mike-HP)
Description: Product: HP Support Solutions Framework -- Error 1714. The older version of HP Support Solutions Framework 
 
cannot be removed.  Contact your technical support group.  System Error 1612.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (06/20/2015 10:45:48 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 23993
 
Error: (06/20/2015 10:45:48 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 23993
 
Error: (06/20/2015 10:45:48 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/20/2015 10:45:47 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22948
 
Error: (06/20/2015 10:45:47 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22948
 
Error: (06/20/2015 10:45:47 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/20/2015 10:45:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21872
 
Error: (06/20/2015 10:45:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21872
 
Error: (06/20/2015 10:45:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) 
 
Hidden
6400_Help (HKLM-x32\...\{77663A9E-EDA4-4873-907D-6315E6D0462A}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Adobe Flash Player 18 ActiveX (HKLM-x32\...\{9F5C6A1A-3B30-4AD5-B998-2885AA7C26A7}) (Version: 18.0.0.160 - Adobe Systems 
 
Incorporated)
Adobe Reader X (10.1.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.12 - Adobe Systems 
 
Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems 
 
Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.0.150 - Adobe Systems, Inc.)
Advanced Uninstaller PRO - Version 11 (HKLM-x32\...\AU11_is1) (Version: 11 - Innovative Solutions)
Agatha Christie - Peril at End House (HKLM-x32\...\WT089362) (Version: 2.2.0.95 - WildTangent) Hidden
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2015 (HKLM\...\{4DD09931-ACDD-4087-9EF7-E1E2FCFA694D}) (Version: 15.0.4334 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{4FA46463-669C-4DDB-B444-DCB99C0E4CFA}) (Version: 15.0.5863 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{60617D41-12B1-4D1F-B826-985727E26121}) (Version: 15.0.4365 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{E23970BE-3D5D-4B64-A7D6-0B6E108AB609}) (Version: 15.0.5961 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5961 - AVG Technologies)
Backyard Football 2002 (HKLM-x32\...\Backyard Football 2002) (Version:  - )
Bejeweled 2 Deluxe (HKLM-x32\...\WT089453) (Version: 2.2.0.95 - WildTangent) Hidden
Bejeweled 3 (HKLM-x32\...\WT089498) (Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT087328) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WT089308) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (HKLM-x32\...\WT087330) (Version: 2.2.0.95 - WildTangent) Hidden
bpd_scan (HKLM-x32\...\{FA30FFD4-8DF3-4B29-9C2C-EE30584CD795}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM-x32\...\{85C8D391-0EAE-4492-8A0A-2EE8B0B6DA03}) (Version: 130.0.000.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM-x32\...\{6809408A-56A8-4863-A7E9-3723FF8C24A4}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.48.61 - Broadcom 
 
Corporation)
BufferChm (HKLM-x32\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
Build-a-lot 2 (HKLM-x32\...\WT087335) (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WT089359) (Version: 2.2.0.95 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.14 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WT089454) (Version: 2.2.0.95 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.1.3908 - CyberLink 
 
Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{2FF8C687-DB7D-4adc-A5DC-57983EC25046}) (Version: 130.0.465.000 - Hewlett-Packard) Hidden
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT087536) (Version: 2.2.0.95 - WildTangent) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dora's World Adventure (HKLM-x32\...\WT087343) (Version: 2.2.0.95 - WildTangent) Hidden
EasyLife Updater (HKLM\...\EasyLife Updater) (Version: 1.0 - BetterSoft)
Emsisoft Anti-Malware (HKLM-x32\...\{BC30E5E7-047D-4232-A7E8-F2CB7CC7B2E0}_is1) (Version: 6.0 - Emsi Software GmbH)
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Evernote v. 4.2.2 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.2.3979 - Evernote Corp.)
Farm Frenzy (HKLM-x32\...\WT089328) (Version: 2.2.0.95 - WildTangent) Hidden
FATE - The Traitor Soul (HKLM-x32\...\WT089470) (Version: 2.2.0.95 - WildTangent) Hidden
Fax (HKLM-x32\...\{440B915A-0C85-45DB-92AE-75AE14704A64}) (Version: 130.0.418.000 - Hewlett-Packard) Hidden
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) 
 
Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google 
 
Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
Gyazo 2.0.2 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-
 
Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{5601F151-A69F-4E30-8C60-37928124CD07}) (Version: 4.1.9.1 - Hewlett-Packard Company)
HP Connection Manager (HKLM-x32\...\{795AADBF-58C2-42D0-B779-E730702A247E}) (Version: 4.0.45.1 - Hewlett-Packard Company)
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Documentation (HKLM-x32\...\{3C5AB11A-2DDB-49E6-9FC0-CFD88A7DDFE4}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.4 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP OfficeJet J6400 (HKLM\...\{8AB2AC00-AFFF-4043-83D9-0086528B337F}) (Version: 13.0 - HP)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - 
 
Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - 
 
Hewlett-Packard Co.)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{E44578C7-4667-4124-8BC2-1161BCA54978}) (Version: 1.4.4 - Hewlett-Packard Company)
HP Product Detection (HKLM-x32\...\{4F38594F-2C4A-4C42-B2C4-505E225F6F80}) (Version: 11.14.0004 - HP)
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP Quick Launch (HKLM-x32\...\{285F722C-0E45-47DE-B38E-5B3B10FA4A7C}) (Version: 2.5.2 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{210A03F5-B2ED-4947-B27E-516F50CBB292}) (Version: 8.6.4530.3651 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13231.3673 - Hewlett-Packard Company)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Software Framework (HKLM-x32\...\{28FE073B-1230-4BF6-830C-7434FD0C0069}) (Version: 4.1.13.1 - Hewlett-Packard Company)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPProductAssistant (HKLM-x32\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{6B2FFB21-AC88-45C3-9A7D-4BB3E744EC91}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HyperCam 2 (HKLM-x32\...\HyperCam 2) (Version: 2.25.01 - Hyperionics Technology LLC)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6345.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel 
 
Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel 
 
Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel 
 
Corporation)
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
J6400 (HKLM-x32\...\{5D934326-165A-413b-B056-26BE1EC082AF}) (Version: 130.0.000.000 - Hewlett-Packard) Hidden
Java 7 Update 79 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217079FF}) (Version: 7.0.790 - Oracle)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft 
 
Corporation) Hidden
Mah Jong Medley (HKLM-x32\...\WT087393) (Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - 
 
Malwarebytes Corporation)
MarketResearch (HKLM-x32\...\{175F0111-2968-4935-8F70-33108C6A4DE3}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft 
 
Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft 
 
Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft 
 
Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - 
 
Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) 
 
(Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - 
 
Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 
 
9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 
 
9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 
 
9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 
 
9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) 
 
(Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) 
 
(Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 
 
10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 
 
10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime 
 
(x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft 
 
Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft 
 
Corporation)
Mystery P.I. - Stolen in San Francisco (HKLM-x32\...\WT089496) (Version: 2.2.0.95 - WildTangent) Hidden
Namco All-Stars PAC-MAN (HKLM-x32\...\WT089484) (Version: 2.2.0.95 - WildTangent) Hidden
Network64 (HKLM\...\{05EFBF37-0E52-4579-875C-7EEF0DFB4FCB}) (Version: 130.0.579.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Penguins! (HKLM-x32\...\WT087394) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WT089458) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT087395) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT087396) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT087397) (Version: 2.2.0.95 - WildTangent) Hidden
ProductContext (HKLM-x32\...\{279D3818-7287-4ab4-A927-542EBEA9E365}) (Version: 130.0.000.000 - Hewlett-Packard) Hidden
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.990 - Even Balance, Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.83 - Realtek 
 
Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{DBCD5E64-7379-4648-9444-8A6558DCB614}) (Version: 2.0.0 - Hewlett-Packard) Hidden
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.103 - RoxioNow)
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}
 
_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
Slingo Supreme (HKLM-x32\...\WT089457) (Version: 2.2.0.95 - WildTangent) Hidden
SmartWebPrinting (HKLM-x32\...\{DC635845-46D3-404B-BCB1-FC4A91091AFA}) (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Spotify (HKCU\...\Spotify) (Version: 1.0.6.80.g2a801a53 - Spotify AB)
Status (HKLM-x32\...\{0EF5BEA9-B9D3-46d7-8958-FB69A0BAEACC}) (Version: 130.0.469.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
System Requirements Lab CYRI (HKLM-x32\...\{F3FCB08B-E752-444D-86A0-0634A4F3B23D}) (Version: 6.0.8.0 - Husdawg, LLC)
Toolbox (HKLM-x32\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{1EC71BFB-01A3-4239-B6AF-B1AE656B15C0}) (Version: 130.0.422.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) 
 
(Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089307) (Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG 
 
Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG 
 
Technologies CZ, s.r.o.)
WebReg (HKLM-x32\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Wheel of Fortune 2 (HKLM-x32\...\WT087415) (Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.8.7 - 
 
WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 
 
15.4.5722.2 - Microsoft Corporation)
Zuma Deluxe (HKLM-x32\...\WT089455) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 8139.86 MB
Available physical RAM: 5205.8 MB
Total Pagefile: 16277.93 MB
Available Pagefile: 12692.42 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:581.85 GB) (Free:426.34 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.03 GB) (Free:1.56 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MIKE-HP
 
Administrator            Guest                    Mike                     
 
 
**** End of log ****
 


#4 dc3

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Posted 20 June 2015 - 11:37 AM

Uninstall the HP printer, then reinstall the software.

 

If you are not using Bonjour I would suggest uninstalling it.

 

Just so you are aware, a Windows 32-bit operating system will only recognize between 3 and 3.5 GB of RAM.  The address space in a 32-bit operating system is only 4GB in size.  There are processes that will use upward of 1GB of that space.


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#5 Brady555

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Posted 20 June 2015 - 11:58 AM

Thanks dc3.  I will uninstall and reinstall the HP Printer.  I don't use Bonjour so I will uninstall it.  But I'm not sure what the significance of your info on 32 bit systems.  Can you clarify?  I checked and this is a 64 bit system.  

 

Also, I am sorry to hear about your Dad.  



#6 dc3

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Posted 20 June 2015 - 12:18 PM

I misread the Speccy.  In my best Gilda Radner imitation, "never mind".

 

With a 64-bit operating system, the determining factor for how much RAM you can use is the limitations of the motherboard.

 

Dad was 94, he had a good life.  I appreciate your sentiments.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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