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13 replies to this topic

#1 ajocahk

ajocahk

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  • Local time:12:29 PM

Posted 19 June 2015 - 06:37 AM

A few weeks ago, I was having problems getting Google sites, gmail, google maps, to load. I ran across and DNS lookup failed thread and started using Open DNS and this seemed to be working fine. Now I'm having the same issue. Other websites seem to work fine. 

 

I'm using Chrome but I also use Firefox. The problem seems to be Chrome related as Firefox  doesn't give me any trouble. 

 

Below is the error message from Chrome. I'm having a couple other issues too. Sometimes the cursor disappears. The directional arrows work for scrolling but the cursor is missing. Eventually it comes back. It just hides for about 15 seconds. Boot up seems slow and I dabble with Illustrator and Photoshop and those frequently freeze too.

 

I did have some adware called Optimizer but I thought I fixed that, maybe not. I'm running Win 8.1, Windows Defender and Malware Bytes Premium. I live in Hong Kong, not that that matters.

 

Anybody got any advice?

 

The server at mail.google.com can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chromefrom accessing the network.



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#2 Aura

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Posted 19 June 2015 - 06:52 AM

Hi ajocahk :)

Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 ajocahk

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Posted 19 June 2015 - 09:24 AM

Hi Aura,
 
Thanks for your help. See below.
 
MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by albertl (administrator) on 19-06-2015 at 22:22:11
Running from "C:\Users\albertl\Desktop"
Microsoft Windows 8.1  (X64)
Model: HP ENVY TS m6 Sleekbook Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Ralink RT3290 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Alberts
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 54-35-30-09-18-B9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A0-1D-48-10-5D-F1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 54-35-30-09-18-BF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5d7d:e344:7c9f:bff0%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.8.9(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, June 19, 2015 7:06:19 PM
   Lease Expires . . . . . . . . . . : Friday, June 19, 2015 10:26:19 PM
   Default Gateway . . . . . . . . . : 192.168.8.1
   DHCP Server . . . . . . . . . . . : 192.168.8.1
   DHCPv6 IAID . . . . . . . . . . . : 324285744
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-88-58-7C-A0-1D-48-10-5D-F1
   DNS Servers . . . . . . . . . . . : 192.168.8.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:30dd:16fe:8bce:7ff5(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::30dd:16fe:8bce:7ff5%5(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 201326592
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-88-58-7C-A0-1D-48-10-5D-F1
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{7ABD221E-76E8-4ABA-9DE1-06694A79868F}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  setup.net
Address:  192.168.8.1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Name:    google.com
Address:  216.58.221.78
 
 
Pinging google.com [216.58.221.78] with 32 bytes of data:
Reply from 216.58.221.78: bytes=32 time=18ms TTL=55
Reply from 216.58.221.78: bytes=32 time=168ms TTL=55
 
Ping statistics for 216.58.221.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 168ms, Average = 93ms
Server:  setup.net
Address:  192.168.8.1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Address:  206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=180ms TTL=52
Reply from 206.190.36.45: bytes=32 time=293ms TTL=52
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 180ms, Maximum = 293ms, Average = 236ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...54 35 30 09 18 b9 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...a0 1d 48 10 5d f1 ......Realtek PCIe GBE Family Controller
  3...54 35 30 09 18 bf ......Ralink RT3290 802.11bgn Wi-Fi Adapter
  1...........................Software Loopback Interface 1
  5...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.8.1      192.168.8.9     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.8.0    255.255.255.0         On-link       192.168.8.9    281
      192.168.8.9  255.255.255.255         On-link       192.168.8.9    281
    192.168.8.255  255.255.255.255         On-link       192.168.8.9    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.8.9    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.8.9    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  5    306 2001::/32                On-link
  5    306 2001:0:5ef5:79fb:30dd:16fe:8bce:7ff5/128
                                    On-link
  3    281 fe80::/64                On-link
  5    306 fe80::/64                On-link
  5    306 fe80::30dd:16fe:8bce:7ff5/128
                                    On-link
  3    281 fe80::5d7d:e344:7c9f:bff0/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  5    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/19/2015 10:21:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0xce0
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/19/2015 10:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0x184c
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/19/2015 07:08:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0x1444
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/19/2015 07:06:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0x6ec
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/19/2015 06:12:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0x1bf0
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/19/2015 06:10:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0x718
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/19/2015 05:56:58 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (06/17/2015 07:06:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 11.0.736.0, time stamp: 0x514c03ee
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x512dd822
Exception code: 0xc0000094
Fault offset: 0x000107b3
Faulting process id: 0x114c
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (06/17/2015 05:55:45 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (06/17/2015 05:50:46 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1fd8
 
Start Time: 01d0a8e25b623e28
 
Termination Time: 4294967295
 
Application Path: C:\WINDOWS\syswow64\backgroundTaskHost.exe
 
Report Id: 4fa6a22b-14d6-11e5-bec8-a01d48105df1
 
Faulting package full name: Microsoft.MicrosoftMahjong_2.4.1412.2202_x86__8wekyb3d8bbwe
 
Faulting package-relative application ID: MicrosoftMahjong
 
 
System errors:
=============
Error: (06/19/2015 10:21:23 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 4 time(s).
 
Error: (06/19/2015 10:21:12 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 3 time(s).
 
Error: (06/19/2015 07:08:04 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (06/19/2015 07:06:34 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (06/19/2015 07:05:29 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error: 
%%1062
 
Error: (06/19/2015 06:12:49 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (06/19/2015 06:11:02 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (06/19/2015 06:09:13 PM) (Source: DCOM) (User: ALBERTS)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
Error: (06/19/2015 06:09:13 PM) (Source: DCOM) (User: ALBERTS)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
Error: (06/19/2015 06:09:07 PM) (Source: DCOM) (User: ALBERTS)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
 
Microsoft Office Sessions:
=========================
Error: (06/19/2015 10:21:22 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b3ce001d0aa9b338a5029C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dll75a8caa6-168e-11e5-beca-a01d48105df1
 
Error: (06/19/2015 10:21:07 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b3184c01d0aa9b297378e9C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dll6c6b6348-168e-11e5-beca-a01d48105df1
 
Error: (06/19/2015 07:08:00 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b3144401d0aa80235295f8C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dll7217c263-1673-11e5-beca-a01d48105df1
 
Error: (06/19/2015 07:06:28 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b36ec01d0aa7ff67c0b42C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dll3b47d2a3-1673-11e5-beca-a01d48105df1
 
Error: (06/19/2015 06:12:45 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b31bf001d0aa7871691ddeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dllba4a0ccb-166b-11e5-bec9-a01d48105df1
 
Error: (06/19/2015 06:10:55 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b371801d0aa78341e257bC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dll78d0bfb7-166b-11e5-bec9-a01d48105df1
 
Error: (06/19/2015 05:56:58 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (06/17/2015 07:06:53 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe11.0.736.0514c03eetl_filter.dll0.0.0.0512dd822c0000094000107b3114c01d0a8eda71910d8C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dllf5600136-14e0-11e5-bec8-a01d48105df1
 
Error: (06/17/2015 05:55:45 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (06/17/2015 05:50:46 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.174151fd801d0a8e25b623e284294967295C:\WINDOWS\syswow64\backgroundTaskHost.exe4fa6a22b-14d6-11e5-bec8-a01d48105df1Microsoft.MicrosoftMahjong_2.4.1412.2202_x86__8wekyb3d8bbweMicrosoftMahjong
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-06-19 22:21:28.358
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-06-19 22:21:28.102
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-24 12:10:53.724
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-24 12:10:53.473
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.37754 - BitTorrent Inc.)
4 Elements II (HKLM-x32\...\WTA-b8f436f9-5281-4cdf-8e59-a1c320e0164e) (Version: 2.2.0.98 - WildTangent) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.14 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe CS6 Design and Web Premium (HKLM-x32\...\{402F6F2E-5683-491C-977D-0CA599A07CAF}) (Version: 6 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser) (Version: 2.0 Build 348 - Adobe Systems Incorporated.)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.3 - Adobe Systems, Incorporated)
Airport Mania (HKLM-x32\...\WTA-8b4ae9f0-e022-42c8-aadc-9731ff2090c2) (Version: 2.2.0.95 - WildTangent) Hidden
AMD Catalyst Install Manager (HKLM\...\{3EAD91D5-2004-1B7F-26FF-C0B4AE3C62F7}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
Azteca (HKLM-x32\...\WTA-72837e2c-600d-4959-9b41-e3dc4789be73) (Version: 2.2.0.97 - WildTangent) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-8716fd24-69cd-4121-8c75-a9691adae3c7) (Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (HKLM-x32\...\WTA-29871045-eca1-459d-9b31-d5f89d389e11) (Version: 2.2.0.97 - WildTangent) Hidden
Build-a-lot (HKLM-x32\...\WTA-392504b2-ad5f-406d-bbe0-ef269f4641d2) (Version: 2.2.0.98 - WildTangent) Hidden
Cradle Of Egypt Collector's Edition (HKLM-x32\...\WTA-9437336f-ddbb-4f8a-b1a8-14bf1935cd83) (Version: 2.2.0.110 - WildTangent) Hidden
Cradle of Rome 2 (HKLM-x32\...\WTA-c88d954a-da83-4367-9314-a9c3c39e6c91) (Version: 2.2.0.98 - WildTangent) Hidden
Curse at Twilight (HKLM-x32\...\WTA-dc248050-eb25-49c1-bab2-1c0f4626ff07) (Version: 3.0.2.32 - WildTangent) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.4.4824 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.3.2606 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.6.6119 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Delicious: Emily's Childhood Memories Premium Edition (HKLM-x32\...\WTA-c29a5f14-41cd-4bdf-93aa-d19e17fd292b) (Version: 3.0.2.32 - WildTangent) Hidden
Dragon NaturallySpeaking 12 (HKLM-x32\...\{D5D422B9-6976-4E98-8DDF-9632CB515D7E}) (Version: 12.00.100 - Nuance Communications Inc.)
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Farm Frenzy (HKLM-x32\...\WTA-4022dac8-a8f4-4e42-94cf-89ccc56e5345) (Version: 2.2.0.98 - WildTangent) Hidden
Fitbit Connect (HKLM-x32\...\{D3CD091B-296B-48E9-9F0F-E9FE53E02E41}) (Version: 1.0.3.5511 - Fitbit Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-aaec4074-75b4-4ed2-b552-0c611cd5f6c4) (Version: 2.2.0.110 - WildTangent) Hidden
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
House of 1000 Doors: Family Secrets (HKLM-x32\...\WTA-04471bb6-8ebd-4831-992c-45a554ef8133) (Version: 2.2.0.98 - WildTangent) Hidden
HP 3D DriveGuard (HKLM-x32\...\{F90A86C9-7779-47DD-AC06-8EE832C55F55}) (Version: 6.0.18.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Connected Music (Meridian - player) (HKCU\...\HPConnectedMusic) (Version: 1.1 (build 112) hp - Meridian Audio Ltd)
HP CoolSense (HKLM-x32\...\{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F}) (Version: 2.10.51 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{A64DC543-B6C3-4745-AAD6-AC9F1B765BCF}) (Version: 1.2.0.0 - Hewlett-Packard)
HP ENVY 4500 series Basic Device Software (HKLM\...\{38A08516-1847-43E4-8076-9540B60EC43B}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP ENVY 4500 series Help (HKLM-x32\...\{95BECC50-22B4-4FCA-8A2E-BF77713E6D3A}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6317.4309 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{69FD2930-C361-47F6-822E-71B021526778}) (Version: 11.50.0015 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{F35EE4BC-95E1-4417-BA36-7C32FF24A59A}) (Version: 1.0.11 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Utility Center (HKLM\...\{73237EBB-B26F-4628-8754-4EFE563D72E9}) (Version: 2.1.5 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
Jewel Match 3 (HKLM-x32\...\WTA-2fa32763-1634-4b0e-920c-a0277aa05283) (Version: 2.2.0.98 - WildTangent) Hidden
Luxor Evolved (HKLM-x32\...\WTA-a2b76638-8ee8-4c6a-8c19-be6d8ff93922) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-200753be-79bf-4769-9f4b-45835fc9bd2f) (Version: 2.2.0.95 - WildTangent) Hidden
Mahjongg Dimensions Deluxe: Tiles in Time (HKLM-x32\...\WTA-c8eff0d4-bdd2-498e-b564-d5cc579ad462) (Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 38.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 en-US)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0 - Mozilla)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Mystery P.I. - Curious Case of Counterfeit Cove (HKLM-x32\...\WTA-7d87b60c-e703-4a5e-b13e-50195da0f5c5) (Version: 2.2.0.98 - WildTangent) Hidden
OEM Application Profile (HKLM-x32\...\{C89A97B6-F991-EBB5-77B7-927BCF420EBE}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Peggle Nights (HKLM-x32\...\WTA-b636d8ad-5cd5-442e-8ca1-d354ac699274) (Version: 2.2.0.98 - WildTangent) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-16acba0b-8a31-40ac-bd08-39c395e9f442) (Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-7e6c06bb-c4e9-442f-b193-3477e9ad0695) (Version: 2.2.0.97 - WildTangent) Hidden
Product Improvement Study for HP ENVY 4500 series (HKLM\...\{3A5F6684-5FD8-4660-A4DA-BF60A20FCCFC}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
Ralink Bluetooth Stack64 (HKLM\...\{307AA214-8490-9119-DA81-C8E875AD1C94}) (Version: 11.0.737.5 - Mediatek)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.25.0 - Mediatek)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29068 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Roads of Rome 3 (HKLM-x32\...\WTA-ab5c505d-a73c-4e90-842b-efa172ce8896) (Version: 2.2.0.98 - WildTangent) Hidden
Royal Envoy 2 Collector's Edition (HKLM-x32\...\WTA-09792e57-2c03-4127-bf41-f0bbf0988bf8) (Version: 3.0.2.32 - WildTangent) Hidden
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 0.9.15.27.g87efe634 - Spotify AB)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics ClickPad Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.0 - Synaptics Incorporated)
Tales of Lagoona (HKLM-x32\...\WTA-7ec9eaf6-68a9-433f-911d-6cab5478d91b) (Version: 2.2.0.110 - WildTangent) Hidden
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.32494 - TeamViewer)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (HKLM-x32\...\WTA-0da382ba-a1fa-4cbb-b50e-f6492c3ad45f) (Version: 3.0.2.32 - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.10.5 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Youda Jewel Shop (HKLM-x32\...\WTA-065cc6c6-418d-4e77-b000-d8d7647e67ce) (Version: 3.0.2.32 - WildTangent) Hidden
Zuma's Revenge (HKLM-x32\...\WTA-11d54e7b-b40f-438d-86bd-4615b1ec706a) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 34%
Total physical RAM: 5338.26 MB
Available physical RAM: 3470.33 MB
Total Pagefile: 6234.26 MB
Available Pagefile: 4068.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.84 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:669.09 GB) (Free:540.54 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:28.33 GB) (Free:2.8 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ALBERTS
 
Administrator            albertl                  Guest                    
 
 
**** End of log ****


#4 Aura

Aura

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Posted 19 June 2015 - 09:43 AM

Uninstall the following programs:
  • Adobe AIR;
  • Adobe Flash Player 17 NPAPI;
  • Adobe Shockwave Player 11.6;
Do you have your Google account connected to Chrome?
I see that you don't use any Antivirus, are you aware of that?
Your Bluetooth software keeps on crashing and creating errors in the Event Viewer. It would be a good idea to reinstall it.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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#5 ajocahk

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Posted 19 June 2015 - 10:36 AM

Uninstalled those three.

I do have a google account and I'm heavily invested in it (at least for me). I also have another Google account for work and I use Firefox for access to that account. 

I'm using Windows Defender and just checked it and all appears normal. Real Time protection is on and all virus ans spyware definitions are up to date.

I'll work on the Bluetooth and get that redone.

 

What else?



#6 Aura

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Posted 19 June 2015 - 10:41 AM

Since you have a Google account, sync is probably enabled. I'll ask you to uninstall Google Chrome, and reinstall it. You can also install the 64-bit version of it for better performance. Once you're done uninstalling it, go in the Local folder and delete the Google folder. Same for Program Files (x86).

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#7 ajocahk

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Posted 19 June 2015 - 11:09 AM

I've uninstalled Chrome and deleted the Google forlder from the Program Files (x86). But, I'm having trouble locating the Local folder. I've searched and looked online but can't seem to find it's location. 

 

Haven't reinstalled the 64-bit version yet.



#8 Aura

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Posted 19 June 2015 - 11:19 AM

It's in C:\Users\$USERNAME\AppData\Local, where $USERNAME is your userprofile name (mine for example is Aura). And you need to enable Show hidden files, folders and drives in the Folder Options to see it.

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#9 ajocahk

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Posted 19 June 2015 - 11:58 AM

Got it. Thanks. It will take a little while for me to get back to this but I'll reply back here when I get the new Chrome installed.

 

Thanks.



#10 Aura

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Posted 19 June 2015 - 01:57 PM

No problem I'll be waiting :)

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#11 ajocahk

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Posted 19 June 2015 - 09:24 PM

Thanks again for your help.

 

Now I'm having problems getting to google on Firefox. I kept trying and eventually it started allowing me to get to Google sites. Then the Adobe Application Manager started to run but never actually got up to speed. I used the End Task from the Task Manager to stop it. Since we talked about that other Adobe stuff, thought this would be relevant. 

 

Downloaded the file from Chrome (it was called the Beta edition) and it started to walk me through the process to log in and take the tour etc. Logged in using my email account. The first thing it said was to enter a phrase or url in the address bar. I typed in Google, it auto populated to www.gogle.com, then it gave me the webpage not available error. Says "The server at www.google.com.hk can't be found because the DNS lookup failed." Crap.

 

Fyi, I'm keeping up with you on a computer that is on an Ethernet connection. The computer with the problem is my laptop and it's on wi-fi. 

 

Now What?



#12 Aura

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Posted 19 June 2015 - 09:27 PM

Can you change the Network Controller (WiFi) DNS servers to Google one's on your laptop and see if you keep on getting DNS lookup failed messages? Follow the instructions below (just do it for IPv4, not IPv6).

https://developers.google.com/speed/public-dns/docs/using

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#13 ajocahk

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Posted 19 June 2015 - 11:32 PM

All right. That seems to work. My daughter has had this issue on her Mac so I can use that link for that too. Will I need to change the ipconfig settings when I go back to the states? How about if I'm traveling else where?

 

Looks like you may have fixed this issue.

 

But, about that Virus protection....I've looked around and I've heard the Defender is a good choice for me. But it concerns me that it didn't show up. Is that an issue? Again, it shows as running and being up to date. I just want to be certain that I'm covered. 

 

Oh well, thanks again for helping.



#14 Aura

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Posted 19 June 2015 - 11:33 PM

You won't have to change it, no matter where you go. These DNS servers are good worldwide :) Maybe except in China or Korea.

And don't worry, if you are using Windows Defender, it's normal for it to not show up as an installed program since it's built-in Windows. As long as it's active, you're good to use it.

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