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#1 Bad-People

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Posted 18 June 2015 - 11:01 PM

Every time I do a search on google with my Chrome browser I get these ad results at the top of the page with "Ads By AdsAlert" up at the top. Sometimes even when I'm just linking from page to page I'll get a big popup that covers the whole screen (I don't know what it says because I've never left it up there long enough to read it). I've tried to remove it but there's nothing under program files or even extensions. Even my adware cleaner and Windows Explorer advanced search doesn't find anything. Does anybody know what I need to look for?

 

(Note, I also use Firefox but it doesn't seem to happen with it.)

 

Vista Home Basic.



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#2 Broni

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Posted 19 June 2015 - 04:43 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 Bad-People

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Posted 09 July 2015 - 12:26 AM

I used the Chrome Apps & Extensions Developer Tool which finally let me find the extension and remove it. Thankfully it seems to be working so far (fingers crossed) Malwarebytes and Adwcleaner didn't find anything. 



#4 Broni

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Posted 09 July 2015 - 06:09 PM

p22003888.gif


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#5 Bad-People

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Posted 12 July 2015 - 01:01 AM

Okay, complication. It came back. It took longer than just resetting the browser I and I want to actually go into my program files and remove it manually (I find that works better than using programs) it tells me it's ID is "mimficccjmogheahaobepphobhpikpie" and it is loaded from "C:/Program Files/Google/Chrome/Applications/Extensions/chrome/app/37.1329.20.40" The problem is I can only get as far as "applications" and there is no file in there called "extensions". I already set it to show hidden files so I don't know how to go any deeper. All that's in Applications are three folders called "43.0.2357.132"(Which I'm also suspicious of), "Dictionaries", and "Plugins". Then there are files called "Chrome"(DLL File), "chrome"(application), "Debug", "GoogleUpdateHelper", "Master_Preferences", and "VisualElementsManifest". 

 

Edit: I also searched for the ID in the registry but it isn't showing up either. 


Edited by Bad-People, 12 July 2015 - 01:20 AM.


#6 Broni

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Posted 12 July 2015 - 11:12 AM

I suggest you follow my reply #2


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#7 Bad-People

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Posted 12 July 2015 - 06:34 PM

I promise you these programs aren't finding anything. I feel like it has somehow taken the files that it's in and somehow rendered them invisible and inaccessible so they can't be removed. I've also gone into the registry to look in what was suggested extensions are normally found in. One is empty and the others don't exist. I have another extension called "AdBlock Plus" and I can't find it either.(I want this one but I just used it as a test) It's as if it isn't there but it still works. So I think it's in the same hidden folder as Adsalert and it just won't let me get to it. 



#8 Broni

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Posted 12 July 2015 - 06:40 PM

It's totally up to you.


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#9 Bad-People

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Posted 23 September 2015 - 01:29 AM

Okay. I've had an idea. I can only follow the program as far down as "Applications". What if I went to the "Chrome" folder and deleted the "Applications" folder in its entirety and then re-installed google chrome? That would re-install the "Applications" folder without the nasty bug in it right? 

 

Also I already tried and it said to delete it I need permission. How do I get permission? 



#10 Broni

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Posted 23 September 2015 - 06:15 PM

I suggest you follow my reply #2


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#11 Bad-People

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Posted 23 September 2015 - 06:47 PM

Broni I swear to you that won't work. I SWEAR to you. I've used every malware scanner recommended by three of these tech help sites and NOTHING picks it up. I've been trying to get rid of this thing with scanners for 6 months. Please just tell me if you think my idea will work. 






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