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Black Screen of Death after windows update


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#1 Akwio

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Posted 18 June 2015 - 08:33 PM

Hello!

I'll start from the beginning.

Last night when i was shutting down my computer, it installed a windows update.

I wake up the next morning and when boot up my computer it is a black screen however i can see my cursor. I noticed that my explorer.exe was not in the task manager process list so i launch it doing file -> new task -> explorer.exe but it just crashed afterwards

What i can do:
-Alt+Ctrl+Del
-Open up task manager

I have tried:
-Running Malwarebytes and SUPERantispyware to remove malware and it did detect malware but nothing happened
-Going into my Registry and deleting iexplorer under Image File Execution Options (explorer.exe was not present)
-Doing Sfc /SCANNOW
-Making sure explorer.exe is the only thing in the shell
-Using Shellexview (something like that)
-Safe mode several times


When i press f8 when booting
-I cannot do a system restore because there are no restore points
-Nothing is wrong with the memory
-The repair option is useless

What i cannot do
-Use a disc since i dont have a disc drive 
-I cannot use a windows 7 ISO to use the repair option
-When installing windows 7 for usb, the installer doesnt show up

I have a 3 month old computer

I am trying to avoid losing all my data but worst case scenario i might have to. Please help


Edited by Akwio, 18 June 2015 - 08:34 PM.


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#2 usasma

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Posted 19 June 2015 - 05:11 AM

Black screen issues are difficult to solve.  You can spend weeks trying to fix them, only to find that nothing works.

At work we finally gave up on trying to fix them.  Now we attempt a System Restore point - and if that doesn't work we'll wipe the hard drive and reinstall Windows.

 

You've got several choices here:

- try to work on it

- backup your data (either by running a bootable disk, or by slaving your hard drive to another computer).

- wiping the OS and starting over.

 

IMO, the easiest thing here would be to backup your data and then wipe and reinstall Windows

I'd suggest that you obtain recovery media from the PC Manufacturer.

Most manufacturer's will provide compatible USB media for systems that came without a DVD drive.


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#3 Paul Freed

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Posted 19 June 2015 - 03:59 PM

We've seen this issue on four computers today. They all occurred after Windows updates. Various things fixed them: letting Startup Repair run, then removing power followed by powering it back up (Startup Repair reported it was unable to fix the issue, but then the machine started normally after the power down). One machine would boot into Safe mode but not normally; fixed it by running Tweaking.com All-In-One repair in safe mode and a check disk. The two other cleared after power down and restart. Still trying to find the common denominator in the updates...



#4 TechTorpedo

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Posted 19 June 2015 - 07:20 PM

Easiest thing would be to buy a second hand hard drive off ebay, install windows on that, and boot the pc up with your other drive as slave,

copy the data to the newly purchase hard drive

wipe your old hard drive clean and install 2 partitions, one for the OS the other for data

install windows an then swap the drives around so your ebay one is slave, and copy the data over to your new partition.

wipe the drive clean and then re-sell it back on ebay.






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