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Hello, help, please.

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#1 RedMallie


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Posted 18 June 2015 - 05:03 PM

Hello, I have been having BSOD crashes and need help. Any guidance about how to fix my system's problems is highly appreciated, thanks!




Attached File  SysnativeFileCollectionApp.zip   2.18MB   4 downloads

Attached File  PERFMON REPORT RedMallie180615.zip   140.45KB   5 downloads


OS - Windows 7 Enterprise
· x64
· original installed OS on system: Windows XP
· Original OS: installed by retailer
· Age of system (hardware): 2 years 1 month
· Reinstalled OS: Windows 7 Enterprise, December 23rd, 2014

· CPU: Intel Corei7 3770 3.4Ghz 5GT/S 8MB 77w SOC1155
· Video Card: Saphire VaporexHD7770 1GB Gddr5 PCI-E
· MotherBoard: ASUS P8B75-M/CSM 4xDDR3 PCle16 Socket 1155
· Power Supply - brand & wattage: Cooler Master Silent Pro 1000W

· System Manufacturer: custom made
· Exact model number (if laptop, check label on bottom) (not sure since it's a customized system)

· Desktop

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#2 blueelvis


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Posted 19 June 2015 - 02:07 PM

Hi RedMallie & Welcome to the forums ^_^,

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff800`04840ef8 fffff800`032cde69 nt!KeBugCheckEx
01 fffff800`04840f00 fffff800`032ccae0 nt!KiBugCheckDispatch+0x69
02 fffff800`04841040 fffff880`04af0ee0 nt!KiPageFault+0x260
03 fffff800`048411d0 fffffa80`07bc2630 cmudax3+0x39ee0
04 fffff800`048411d8 fffffa80`073bb038 0xfffffa80`07bc2630
05 fffff800`048411e0 00000000`00000000 0xfffffa80`073bb038

Your C-Media device is causing the problem in this case. I would suggest you to update the driver for the device. If you are still facing problem, try physically remove the device and see if the BSODs occur or not.

Also, in case you are still facing problems, kindly provide the MGADiag report (Thanks usasma!)

lease provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.




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#3 RedMallie

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Posted 19 June 2015 - 10:15 PM

Hello Pranav!


Thank you for your response. I will try the updating of the C-Media device first. I hope this sorts out the problem.


I'll be reporting back shortly.


Thanks again! :thumbsup2:

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