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Is Avast AV drastically slowing Windows update downloads?


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#1 zzzz

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Posted 18 June 2015 - 12:49 PM

When Win update is downloading the updates the Avast icon in system tray is spinning continuously. Is the AV checking the MS updates and if so why?

 

Any advice please.



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#2 Aura

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Posted 18 June 2015 - 01:10 PM

Hi zzzz :)

It's possible that avast! is checking the updates that are being downloaded by Windows. I remember once avast! was flagging a Windows Update as malicious and blocking it. If you want, you can add the C:\Windows\SoftwareDistribution folder in avast!'s whitelist so it won't scan it.

The instructions to do that are in the link below:

http://www.getavast.net/support/managing-exceptions

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#3 zzzz

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Posted 18 June 2015 - 05:08 PM

Yes. a good idea but what is the file path of Windows Update which is needed in Exclusions?



#4 Aura

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Posted 18 June 2015 - 05:09 PM

It's the C:\Windows\SoftwareDistribution folder :) This is where the Windows Updates are downloaded (well in the Downloads folders inside it, but you can whitelist the whole SoftwareDistribution folder).

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#5 zzzz

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Posted 18 June 2015 - 05:21 PM

Oh I'm eating my pudding and not paying attention properly - you have given the path! Doh!



#6 Aura

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Posted 18 June 2015 - 05:22 PM

No problem, it happens :) Once done, next time you install Windows Updates, let me know how it goes.

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#7 zzzz

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Posted 18 June 2015 - 05:24 PM

I was hoping my post would come before your kind answer (not calling me an idiot) - thanks.



#8 Aura

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Posted 18 June 2015 - 05:25 PM

I won't ever call a user that have questions an idiot here, otherwise why would I be helping them haha :)

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#9 zzzz

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Posted 18 June 2015 - 05:25 PM

Job done - 'll see if this improves the update speed when next due - thanks again.  :thumbup2:



#10 Aura

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Posted 18 June 2015 - 05:26 PM

No problem, you're welcome :)

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#11 quietman7

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Posted 18 June 2015 - 06:11 PM

When the avast! icon (globe) is spinning that means an avast! shield is actively scanning something...a file, a webpage, network traffic, program updates, Windows updates, etc. The spinning is more of an aesthetic animation to let you know avast! is working. In some cases, avast may hang on whatever it is scanning and the spinning will continue until it unfreezes, you manually stop the scan or reboot your computer.
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