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Windows key activated after logging in. Windows 8.1


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#1 plaztikrhino

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Posted 18 June 2015 - 12:37 PM

I have a new HP laptop that is setup with a 4 digit pin to login.  On the login screen I have a "virtual number pad" that shows up on the left hand side in a box, so that I can either use the onscreen number pad or the one on the keyboard.  I'm not sure if that has anything to do with my issue but I wanted to make sure it was stated.

 

Okay, so I type in my 4 digit pin and it loads the desktop, but if you press the "W" key it brings up "Search", "U" key brings up "Ease of Access", so on and so forth.  I can press the "Windows key" one time and then it works fine until a restart or shutting the machine down.

 

I have checked the "Ease of Access" section and sticky keys are off, no onscreen keyboards are on, nothing.  Any ideas what would be causing the Windows key to activate like that until pressed?

 

Thanks for any input!



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#2 usasma

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Posted 20 June 2015 - 05:04 AM

Have you tried a new keyboard?

Have you tried uninstalling the keyboard in Device Manager, then rebooting to see if it works properly then?

 

Start with this:

Please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
 
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