System requirements for ComboFix are provided in the Authorized How to guide
, on the authorized download page
, and in the ComboFix usage, Questions, Help? - Look here
Windows 10, Windows 8.1 and Windows 2000 are NOT supported by ComboFix.
At this time ComboFix can only run on the following Windows versions:
Windows XP (32-bit only)
Windows Vista (32-bit/64-bit)
Windows 7 (32-bit/64-bit)
Windows 8 (32-bit/64-bit]
If you attempt to use ComboFix on these operating systems, it should provide a message alert and exit. These are generic messages and intentional by design when attempting to run ComboFix on an unsupported Windows version
Examples:Windows 2000 is no longer supportedComboFix is not meant to run in 'Compatibility Mode'
If you need individual assistance with a malware infection, other advanced tools are available but they cannot be used in this forum
. You would need to follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that post your logs
in the in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
for assistance by the Malware Response Team Experts.Start a new topic
, give it a relevant title along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.