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Virus on Pc


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#1 Caston

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Posted 18 June 2015 - 07:21 AM

Hello to everyone

 

This Computer is a Dell Inspiron 15, 64 bits, W7

 

I needed to get a User Manual for a Sony Tv Remote Control RMY 1000.

 

I selected a site and checked its URL on Combo Web Inspector, it indicated 'Safe' site.

 

I then checked it with Superantispyware, and Anti-Exploit, also indicated 'Safe' site.

 

I attempted to download the file, and encountered a problem, so I launched MalwareBytesAntiMalare, but a program installed itself, and apparently prevented MBAM from working.

 

I noticed different sites changing from, www.trovi.com., www.downloadsnow.com., www.teksupport.com., and 'mini get smartdownloader' Installer. As I could not close the Computer normally I forced a shutdown.

 

When switched on sometime later, I saw

(1) checking NTFS  .........

(2) Setting up personalized settings for Browser Customazation

(3) Firefox.exe-corrupt file. The file or directory of C:\Users\ ......\ app data\local\temp is corrupt and unreadable. Please run the CHkDSK utility.

 

As I am unsure, of how to proceed I have not attempted turn the Pc on again.

 

Thank you for any help you may provide.

 

Caston

 



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#2 InadequateInfirmity

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Posted 18 June 2015 - 08:51 AM

Can you see if the machine will boot normally? If so....

Download and run wipe  and system ninja,

 

https://privacyroot.com/software/www/en/wipe.php

https://singularlabs.com/software/system-ninja/

 

Then.....

 

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

https://www.piriform.com/ccleaner/download
kwLN4uv.png


Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up select each item then disable.

GjWwvEu.png

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

  • Hit options.
  • Settings.
  • Place a tick to run Ccleaner when the computer starts.


Lxioao1.png

Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

SnqZ2JW.png

 

Reboot your machine and then follow the  instructions below.

 

Step 1: eScanAV.

 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Download the eScanAV Anti-Virus Toolkit (MWAV)
http://www.escanav.com/english/content/products/downloadlink/downloadcounter.asp?pcode=MWAV&src=english_dwn&type=alter

 

Source

http://www.escanav.com/english/content/products/downloadlink/downloadproduct.asp?pcode=MWAV
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
ZCDJtZN.png
Once you have updated the program, make sure the settings are the same as the picture below.
7DUFn5c.png
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
ApSVXsQ.png
Copy and paste entire log into your next reply.

Note: Reboot after you remove infections.

 

Step 2: Zemana

 

Run a full scan with Zemana antimalware.

http://www.zemana.us/product/zemana-antimalware/default.aspx

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply.

Note: Reboot after you remove infections.

 

 

Step 3: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

Source

http://thisisudax.org/

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 4: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


#3 Caston

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Posted 19 June 2015 - 08:05 AM

Thanks for this info, but should I download Wipe and System Ninja to a separate disk first, OR directly to the computer.

 

Caston



#4 InadequateInfirmity

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Posted 19 June 2015 - 08:29 PM

Directly. :)



#5 Caston

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Posted 22 June 2015 - 03:27 AM

I ran MBAM and cleared the problem.

 

I downloaded www.PrivacyRoot.com, but when I tried to run it I received, 'An exception occurred during a WebClient request'.



#6 InadequateInfirmity

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Posted 22 June 2015 - 04:16 AM

You can skip the wipe by PrivacyRoot   step, but i suggest you continue with the other scans as there may be some other things lurking on your machine.






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