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I keep receiving this error when i start my computer


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11 replies to this topic

#1 MISSAYON

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Posted 17 June 2015 - 09:20 PM

there was problem starting c:\users\michelle\appdata\roaming\adobe\adobe\arroibs.dll

 

I download all adobe programs thinking maybe something became corrupted but that didn't help. Any ideas? Thanks in advance for your help. 

 



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#2 Aura

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Posted 17 June 2015 - 09:30 PM

Hi MISSAYON :)

If you go in C:\users\michelle\appdata\roaming\adobe\adobe, do you see a file called arroibs.dll? If so, can you upload it on VirusTotal and post the URL to the report here? Also, follow the instructions below please.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible as a .arn (Autoruns) file;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;

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#3 MISSAYON

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Posted 17 June 2015 - 09:42 PM

thanks for there reply, if I go to that location there is no file the folder is empty. 

 

when i get to the autoruns.exe folder and right click, my choices are open, cut,copy,delete and properties.



#4 Aura

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Posted 17 June 2015 - 09:44 PM

You need to extract Autoruns.zip first, then go in the extracted folder, right-click on Autoruns.exe and the option will be there.

Also, go in your Folder Options and check Show hidden files, folders and drives and unchecked Hide protected operating system file (recommended). Once done, go back in the folder. Do you see the file?

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#5 MISSAYON

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Posted 17 June 2015 - 09:44 PM

if i click open i get a box that says this application may depend on other compressed files in this folder. 

for the application to run properly, it is recommended that you first extract all files. buttons below extract all run or cancel



#6 Aura

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Posted 17 June 2015 - 09:46 PM

Right-click on Autoruns.zip and select Extract all.... After the extracted, a folder will open with Autoruns.exe. Then you can right-click on it to run it as Admin.

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#7 MISSAYON

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Posted 17 June 2015 - 09:54 PM

i click the extract button and it opens another window which is empty :( i went to the folder options and did what you said as well. 

and tried again nothing



#8 Aura

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Posted 17 June 2015 - 09:56 PM

Download Autoruns.zip again and try another time. Maybe you already extracted it without knowing.

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#9 MISSAYON

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Posted 17 June 2015 - 09:57 PM

I went in your above comments clicked on autorun.zip then it opens another window with autoruns.chm, autoruns.exe, autorunsc.exe

and eula.txt



#10 Aura

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Posted 17 June 2015 - 09:58 PM

Yes, now right-click on Autoruns.exe and select Run as Administrator then follow the instructions I posted in my first reply.

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#11 MISSAYON

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Posted 17 June 2015 - 10:00 PM

if I right click on autoruns.exe my options are open cut copy delete properties. I do not get an option for run as administrator i'm i doing something wrong



#12 Aura

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Posted 18 June 2015 - 05:25 AM

Download the Autoruns.zip archive.
Right-click on Autoruns.zip and select Extract all.... Make sure the Show extracted files when complete option is checked.
Once it's done extracting, a Windows Explorer window with the content of the extracted Autoruns.zip archive will open.
Right-click on Autoruns.exe and select Run as Administrator.

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