I did not see if the Cyberlink software would affect your webcam or not.
Have you tried to see if you can use it? You can always re-download the software from the Dell website and install it.
Not having BSOD's is a good sign :0)
But, there's no software that says "no more BSOD's"
So you have to wait and see.
In most cases I like to wait a week before saying it's probably fixed
and another week after that before saying that it is fixed.
No, I have not figured out an exact cause. What I do is work my way through the reports and find things that are known to cause BSOD's. Then I either suggest that you remove something that might be causing the BSOD's, or I suggest further tests to help identify possible causes.
Here's my reasoning (in brief):
The 3 memory dumps show errors (Probably caused by:) with Windows drivers and memory corruption. These can be either hardware or software errors.
The 3 memory dump errors (BugCheck:) show 2 of the STOP 0x7A errors and a STOP 0x1A error. The 1A error is a memory error (still, either hardware or software), but the 7A error is most often a hardware error.
As such, I'm assuming that this will most likely be a hardware problem with your memory. If that is so, I'd expect to see errors in the memory test. If you're unable to run the bootable diagnostic on the memory, then I'd expect to see errors in Prime95 Blend test.
But, as it's not 100% certain that this is the problem, we also ask that you run the rest of the diagnostics in order to help rule out other components.
The 3rd Party drivers stuff (and all of the stuff after "Analysis" is put there for several reasons:
- more information for you
- reference for me (if I have to review what has been done)
- information for other BSOD analysts who may be following the topic (and, it'll make it easier for them to contribute, or to spot any mistakes that I might make).
In short, you really don't need any of that information.
As for the RED stuff, the scripts that I use don't seem to be fully compatible with the BBCode version being used here at Bleeping Computer.
This line was supposed to be RED, but it appears that the COLOR=RED tag isn't picked up inside the Quote box:
[COLOR=RED][B]CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
That's the older Cyberlink driver. And, if you scroll down, the link that ends in CLVirtualDrive.sys will take you to the Driver Reference Table (DRT) entry for that driver.
The only need for this is in case you need some help finding the source of the driver (which is what the DRT was made for). As we already know it's for the Cyberlink software, there's no need to do anything with it (as removing the Cyberlink software will remove the driver).
DO NOT REMOVE any of the drivers in the list. I'll have described things to do in my post that are above the "Analysis" section - those are the only things that you need to do.
While the hardware diagnostics page may appear a bit daunting, it's merely a collection of instructions and links on how to do these things.
Just take it one line at a time, and post back if you don't understand one of the lines.
One particular issue with Win8 and later systems, is that it's difficult to boot from a disk that isn't setup to work with SecureBoot.
In this case, you'll do other tests. For the memory test, you can run the Prime95 Blend test inside of Windows (make sure to run it for several hours - keeping an eye on the system in case it overheats). And for the hard drive diagnostics, you can usually run the Seagate Seatools for Windows in order to test you hard drive.
As for the malware scans, just use the anti-malware/anti-virus program that's installed on your system to run a scan.
Edited by usasma, 18 June 2015 - 04:51 PM.