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Windows 8.1 Dell Laptop BSOD Kernel Data Inpage Error!


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#1 cethadomes

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Posted 17 June 2015 - 07:32 PM

Hello,

 

I got a Windows 8 laptop back in 2013. Its headphone jack port physically broke somehow a few months after, but other than that, it's been functioning fine. However, in the past month, I've been starting to get BSOD crashes and now it's becoming very frequent (I had over 3 BSODs today in the length of several hours). Unfortunately, my warranty period long expired, and now I am worried that my laptop is not useable anymore! I can barely do anything without saving every 15 minutes for fear of a BSOD. Can someone please help?

 

I followed the help thread instructions and downloaded and ran the Sysnative program.

 

I uploaded the files up onto this thread and I also have some files from the C: minidump of today's crashes...

 

I appreciate all help!

 

Thanks!Attached File  SysnativeFileCollectionApp.zip   2.54MB   5 downloads

 



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#2 cethadomes

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Posted 17 June 2015 - 07:39 PM

OS - Windows 8.1, 8, 7, Vista ? I got this laptop as Windows 8. I downloaded the Windows 8.1 update for free a while ago a few months after it was released.
· x86 (32-bit) or x64 ? It is x64 I believe.
· What was original installed OS on system? Windows 8 was the original on the system and it was a Dell laptop.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I don't know...I just bought the laptop from a store and it was a Dell laptop. After turning it on, I saw that it was Windows 8.
· Age of system (hardware) I got it in mid 2013. I think a year and a half to two years.
· Age of OS installation - have you re-installed the OS? I never reinstalled anything. I installed the Windows 8.1 update a few months after it came out though.

· CPU I don't know what this is. I opened Control Panel, under system I found this.

Processor:Intel® Core ™ i3-2370M CPU @ 2.40GHz 2.40 GHz

Installed memory (RAM): 4.00 GB (3.87 GB usable)

System type: 64-bit Operating system, x64-based processor

· Video Card  So I went into Device Manager. Under Display Adaptors, it says Intel® HD Graphics 3000
· MotherBoard - (if NOT a laptop) It is a laptop.
· Power Supply - brand & wattage (skip if laptop) it is a laptop.

· System Manufacturer Dell Inspiron 3520 
· Exact model number (if laptop, check label on bottom) Dell Inspiron 3520

· Laptop or Desktop? Laptop

 

Thanks again for all the help!



#3 usasma

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Posted 18 June 2015 - 04:46 AM

Your BIOS/UEFI dates from 2012 (you have vA04).  Please update it from the Dell website.

Please be sure that you have ALL available Windows Updates.

 

Let's start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please let us know the results and we can move on from there.

If unable to boot to the diagnostic disks for memory and hard drive:

- be sure to run Prime95's Blend test for the memory

- run Seagate Seatools for Windows for the hard drive

 

Please uninstall the Cyberlink software as it's driver dates from 2011.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Jun 17 19:42:00.521 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061715-22437-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 2:09:47.304[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+6d3cf )[/B]
BugCheck [B]1A, {3470, ffffd0016f517000, 68f50af01dff0eff, 39b6081ec6231c1e}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments:
Arg1: 0000000000003470, The subtype of the bugcheck.
Arg2: ffffd0016f517000
Arg3: 68f50af01dff0eff
Arg4: 39b6081ec6231c1e
BUGCHECK_STR:  0x1a_3470
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x1a_3470_win32k+6d3cf[/B]
CPUID:        "Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  A04
  BIOS Release Date             09/28/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3520
  Baseboard Product             0G8TPV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 17 17:11:00.076 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061715-24578-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 2:11:44.860[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+186f7 )[/B]
BugCheck [B]7A, {4, 0, ffffe0016a168660, 11011e8769}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments:
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: ffffe0016a168660, current process (virtual address for lock type 3, or PTE)
Arg4: 00000011011e8769, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: [B]0x7a_0_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  A04
  BIOS Release Date             09/28/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3520
  Baseboard Product             0G8TPV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 17 14:58:40.354 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061715-28218-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 17:07:52.138[/B]
Probably caused by :[B]memory_corruption ( nt!MiPfCompleteCoalescedIo+a9 )[/B]
BugCheck [B]7A, {5, 0, 1a000, ffffe000d1b372d0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments:
Arg1: 0000000000000005, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: 000000000001a000, current process (virtual address for lock type 3, or PTE)
Arg4: ffffe000d1b372d0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: [B]0x7a_0_nt!MiPfCompleteCoalescedIo[/B]
CPUID:        "Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  A04
  BIOS Release Date             09/28/2012
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3520
  Baseboard Product             0G8TPV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Jun 17 19:42:00.521 2015 (UTC - 4:00)**************************
[COLOR=RED][B]CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
CSLFDx64.sys                Mon Mar 19 21:56:09 2012 (4F67E3B9)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
btath_avdt.sys              Thu Jun 21 01:22:40 2012 (4FE2AFA0)
btath_rcp.sys               Thu Jun 21 01:23:26 2012 (4FE2AFCE)
btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
btath_a2dp.sys              Thu Jun 21 01:23:44 2012 (4FE2AFE0)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
Apfiltr.sys                 Wed Jul 11 10:04:25 2012 (4FFD87E9)
btath_flt.sys               Mon Jul 23 05:26:25 2012 (500D18C1)
igdkmd64.sys                Sun Sep  2 23:33:39 2012 (50442513)
iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
[/font]
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=CSLFDx64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 cethadomes

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Posted 18 June 2015 - 01:52 PM

Hi John,

 

First and foremost -- thank you for the very quick response!

 

 

So I have gotten the updated verison of BIOS from Dell as well as the Windows Updates. I have also removed Cyberlink software, though I am confused as to its use. As I recall, Cyberlink is related to the laptop webcam and video taking -- if I remove it, can I still use my webcam on my laptop?

 

Moreover, I have not gotten any BSODs since completing the above (installing updated drivers/etc.). So I assume that is a good sign? How can I tell if my problem is fixed though? Also, from your analysis and my uploaded Sysnative files, have you figured out what the cause of the BSODs was? I will keep this thread updated with any further crashes, albeit I should pray that I will experience no further difficulties, much thanks to your helpful assistance =)

 

Also, a question: in the last part of your post, under 3rd Party Drivers, you write this:

The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

 

I don't see any drivers in red though, and then there's this listing of a bunch of links from carrona.org at the very bottom of your post (bunch of links ending in .sys). What do I do with these? Am I supposed to remove those as well?
 
Finally, the Hardware Diagnostics from the linked website. I opened the website link but I am confused because there are SO many things. Is there sort of a guide/detailed description which could facilitate a better comprehension? 
 
Thanks again and I appreciate all of your volunteer work here -- you truly are a great help!!


#5 usasma

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Posted 18 June 2015 - 04:44 PM

I did not see if the Cyberlink software would affect your webcam or not.

Have you tried to see if you can use it?  You can always re-download the software from the Dell website and install it.

 

Not having BSOD's is a good sign :0)

But, there's no software that says "no more BSOD's"

So you have to wait and see.

In most cases I like to wait a week before saying it's probably fixed

and another week after that before saying that it is fixed.

 

No, I have not figured out an exact cause.  What I do is work my way through the reports and find things that are known to cause BSOD's.  Then I either suggest that you remove something that might be causing the BSOD's, or I suggest further tests to help identify possible causes.

 

Here's my reasoning (in brief):

The 3 memory dumps show errors (Probably caused by:) with Windows drivers and memory corruption.  These can be either hardware or software errors.

The 3 memory dump errors (BugCheck:) show 2 of the STOP 0x7A errors and a STOP 0x1A error.  The 1A error is a memory error (still, either hardware or software), but the 7A error is most often a hardware error. 

As such, I'm assuming that this will most likely be a hardware problem with your memory.  If that is so, I'd expect to see errors in the memory test.  If you're unable to run the bootable diagnostic on the memory, then I'd expect to see errors in Prime95 Blend test.

But, as it's not 100% certain that this is the problem, we also ask that you run the rest of the diagnostics in order to help rule out other components.

 

The 3rd Party drivers stuff (and all of the stuff after "Analysis" is put there for several reasons:

- more information for you

- reference for me (if I have to review what has been done)

- information for other BSOD analysts who may be following the topic (and, it'll make it easier for them to contribute, or to spot any mistakes that I might make).

In short, you really don't need any of that information.

As for the RED stuff, the scripts that I use don't seem to be fully compatible with the BBCode version being used here at Bleeping Computer.

This line was supposed to be RED, but it appears that the COLOR=RED tag isn't picked up inside the Quote box:

 

[COLOR=RED][B]CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]

That's the older Cyberlink driver.  And, if you scroll down, the link that ends in CLVirtualDrive.sys will take you to the Driver Reference Table (DRT) entry for that driver.

The only need for this is in case you need some help finding the source of the driver (which is what the DRT was made for).  As we already know it's for the Cyberlink software, there's no need to do anything with it (as removing the Cyberlink software will remove the driver).

 

DO NOT REMOVE any of the drivers in the list.  I'll have described things to do in my post that are above the "Analysis" section - those are the only things that you need to do.

 

While the hardware diagnostics page may appear a bit daunting, it's merely a collection of instructions and links on how to do these things.

Just take it one line at a time, and post back if you don't understand one of the lines.

One particular issue with Win8 and later systems, is that it's difficult to boot from a disk that isn't setup to work with SecureBoot.

In this case, you'll do other tests.  For the memory test, you can run the Prime95 Blend test inside of Windows (make sure to run it for several hours - keeping an eye on the system in case it overheats).  And for the hard drive diagnostics, you can usually run the Seagate Seatools for Windows in order to test you hard drive.

As for the malware scans, just use the anti-malware/anti-virus program that's installed on your system to run a scan.


Edited by usasma, 18 June 2015 - 04:51 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 cethadomes

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Posted 20 June 2015 - 07:59 PM

Okay so I haven't gotten any more BSODs. I do, however, think I figured out the reason for my computer issues.

I scanned with the Dell website and found this:

http://imgur.com/VDCHfd9

 

Now I have some questions -- how much longer can I use my laptop after this error? The replacement for a hard drive is $499.99 from the Dell website and I would rather buy a new laptop than go through that. I have already backed up my data and plan on using out the rest of this laptop's life.

 

So how long, realistically, should I expect before the hard drive completely gets destroyed? Is this a major or a minor issue? Can I "do-it-yourself" open up my laptop and attempt to repair whatever the physical issue is? Currently my laptop just goes to 100% disk usage and then lags/goes incredibly slow and has massive delays from time to time (which I attribute, assumingly, to the hard drive issue as seen in the screenshot). Other than that, there aren't any issues. 

 

Do people often continue to use their laptops after some issue with hard drive like this pops up? Can this problem be ignored? 

I believe the cause for my hard drive failure was that I had been travelling on bus rides and train rides daily for the past few weeks with this Dell laptop in my backpack. I had left the laptop in sleep mode on a few occasions (but normally left it shut down completely). Would this have shaken up the hard drive and damaged some parts? That is my only suspicion.

Apart from that, I am somewhat vexed at Dell and somewhat confused as well -- it's only been 1.5 years when I got this laptop, and already, its hard drive has run into some issue. The quality (or rather lack thereof) seriously irks me and I am simply livid, to say the least.

Unfortunately, the warranty period has expired, and I am now left thinking about getting a more durable laptop for the future...

 

Thanks again for the help!



#7 usasma

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Posted 22 June 2015 - 05:02 AM

Nice troubleshooting!

A hard drive can die immediately, or it suffer a long, slow, lingering death.
Unfortunately, there's just no way to tell how long that will be.

Since it may die at any time, it's essential to keep your stuff backed up to an external devices - because once it dies it's going to be expensive to recover the data off of it.

 

The 100% usage thing is the system double checking itself - and it does this until it gets good results.

In the case of a dying hard drive, most of the results are bad - so it just keeps on trying (using 100% of the system) until it finds something good enough to use.

 

You can fix this depending on your laptop.

Some Dell's have an easily accessible hard drive, but some are fiendishly clever in how they hide the hard drive.

A quick search for your model reveals that it's somewhere in-between easy and fiendishly clever.

See the YouTube video here:  https://www.google.com/search?q=inspiron+1320+hard+drive&ie=utf-8&oe=utf-8#q=inspiron+3520+hard+drive+removal

 

No laptop manufacturer will give you a warranty of longer than a year.  You'll have to pay extra for that.

And it's not their fault that the hard drive died, sometimes these things just happen.

If you purchase a hard drive from a major manufacturer you can get them with 2 and 3 year warranties.

 

Once the hard drive is replaced, then you'll need to reinstall Windows.
Then reinstall the drivers

Then reinstall all your favorite programs.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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