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Random System Restarts & BSOD's (Windows 8.1)

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#1 I-Z Bizz

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Posted 17 June 2015 - 03:14 PM



For the last couple of months I have been experiencing random (uninitiated) system restarts. Sometimes there will be a BSOD that contains a generic message (KERNEL_SECURITY_CHECK_FAILURE is the last I remember), but typically it is an outright restart. After doing some research, I gathered that I should 1.) Run a Chkdsk, 2.) Test my RAM, 3.) Update my drivers. I completed the first two tasks and attempted to locate all the drivers I need. The restarts still persist. I feel like my problem pertains to the drivers. Assuming that is the issue, I'm not completely sure on how to dissect logs properly to figure out which ones are causing conflicts. In the mean time, I'll run Driver Verifier and see what happens.



System Information

OS: Windows 8.1 x64 (Full Retail), Installed mid 2014
Formerly Windows 7 (Full Retail). Custom built desktop.
Age of hardware is ~5 years, excluding the GPU which is ~2-3 years

CPU: AMD FX-8150 Eight Core Processor

Graphics: NVIDIA GeForce GTX 650 Ti
Motherboard: Gigabyte GA-970A-UD3
Power Supply: Corsair TX850

RAM: G.Skill Ripjaws 16GB (8GBx2)



When I attempted to run perfmon /report as an Administrator, I recieved this message:




An error occured while attempting to generate the report.


The operator or administrator has refused the request.
I tried to find a way to compile the output manually from the performance monitor. Unfortunately, the most I could find were tutorials on how to generate a report in the GUI. I -did- notice that my HDD has been working especially hard however. My system will hop up to 100% disk usage at random from ordinary Windows services. I don't know if this could be a contributing factor, but I figured it was worth mentioning. (Been trying to find a solution to that for a while! No dice.)
I appreciate any help I can get. Thanks in advance!

Attached Files

Edited by I-Z Bizz, 17 June 2015 - 03:48 PM.

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#2 usasma


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Posted 17 June 2015 - 04:22 PM

BIOS dates from 2012 (vF5), please update it.


Ensure that you have all Windows Updates.  Keep going there until it says that there are no more available (you can skip the Skype and Windows Live stuff).


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).


Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

Please uninstall Gigabyte Easy Saver as it has been known to cause BSOD's on some Windows systems.


MalwareBytes may be conflicting with your AVG.  Please uninstall MalwareBytes

Should you decide to reinstall it later on, please DO NOT opt in for the trial of the Pro version - that's the component that loads into memory and may be conflicting with the AVG.


Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver}http://www.gigabyte.com.tw/Support/Motherboard/Driver_List.aspx
PTSimBus.sys                Wed Jun 17 22:20:48 2009 (4A39A480)
PenTablet Bus enumerator}Unknown, clue here: http://driverscollection.com/?aid=420646578662c19a8e75a3a31ae
amdsata.sys                 Wed Oct  7 16:13:09 2009 (4ACCF655)
AMD AHCI 1.2 Device Driver}http://support.amd.com/us/Pages/AMDSupportHub.aspx
amdxata.sys                 Wed Oct  7 16:13:10 2009 (4ACCF656)
AMD storage controller driver - usually from the Windows 7 DVD}Windows Update
usbfilter.sys               Tue Dec 22 03:26:22 2009 (4B3082AE)
AMD USB Filter Driver (likely part of the chipset drivers)}http://support.amd.com/us/Pages/AMDSupportHub.aspx
AppleCharger.sys            Tue Nov  1 22:46:00 2011 (4EB0AEE8)
 GIGABYTE On/Off Charge driver. See here for details - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm  May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013)   Removal may be necessary. Updates can be found here - http://www.gigabyte.us/support-downloads/support-downloads.aspx

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

The following is for informational purposes only.

[font=lucida console]**************************Fri Jun  5 11:57:40.085 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060515-18187-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 13:36:41.790[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hardware ( win32k+6adf1 )[/B]
BugCheck [B]3B, {c0000005, fffff9600022ddf1, ffffd001ef5e8da0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600022ddf1, Address of the instruction which caused the bugcheck
Arg3: ffffd001ef5e8da0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
PROCESS_NAME:  Skype.exe
  BIOS Version                  F5
  BIOS Release Date             03/29/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-970A-UD3

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[font=lucida console]**************************Fri Jun  5 11:57:40.085 2015 (UTC - 4:00)**************************
[COLOR=RED][B]gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)[/B][/COLOR]
[COLOR=RED][B]PTSimBus.sys                Wed Jun 17 22:20:48 2009 (4A39A480)[/B][/COLOR]
[COLOR=RED][B]amdsata.sys                 Wed Oct  7 16:13:09 2009 (4ACCF655)[/B][/COLOR]
[COLOR=RED][B]amdxata.sys                 Wed Oct  7 16:13:10 2009 (4ACCF656)[/B][/COLOR]
[COLOR=RED][B]usbfilter.sys               Tue Dec 22 03:26:22 2009 (4B3082AE)[/B][/COLOR]
[COLOR=RED][B]AppleCharger.sys            Tue Nov  1 22:46:00 2011 (4EB0AEE8)[/B][/COLOR]
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
vmci.sys                    Fri May 17 21:19:18 2013 (5196D716)
[COLOR=RED][B]dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)[/B][/COLOR]
VMNET.SYS                   Thu Jul 18 15:42:50 2013 (51E8453A)
vmnetadapter.sys            Thu Jul 18 15:43:00 2013 (51E84544)
vmnetbridge.sys             Thu Jul 18 15:43:47 2013 (51E84573)
vsock.sys                   Wed Jul 31 22:46:10 2013 (51F9CBF2)
avgtpx64.sys                Thu Aug 29 03:25:58 2013 (521EF786)
hcmon.sys                   Thu Feb 27 21:40:28 2014 (530FF71C)
vmnetuserif.sys             Thu Jun 12 19:45:38 2014 (539A3BA2)
VMkbd.sys                   Thu Jun 12 20:20:01 2014 (539A43B1)
vmx86.sys                   Thu Jun 12 21:09:56 2014 (539A4F64)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
vmulti.sys                  Tue Sep 16 22:47:48 2014 (5418F654)
nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
RTKVHD64.sys                Wed Dec 10 02:53:17 2014 (5487FBED)
NvStreamKms.sys             Tue Mar 17 02:19:52 2015 (5507C788)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
nvlddmkm.sys                Mon May 11 21:59:00 2015 (55515E64)

vmulti.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Edited by usasma, 17 June 2015 - 04:27 PM.

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#3 I-Z Bizz

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Posted 18 June 2015 - 10:02 PM

Thanks for the quick response.


I updated/deleted the drivers that you pointed out and flashed my BIOS to the most updated version. I'll see where I'm at after some extended use of my machine. If I'm still experiencing issues, I'll reply back. Kudos, sir.

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