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PC support (Microsoft Certified Partner) pop up question


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5 replies to this topic

#1 geno368

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Posted 17 June 2015 - 01:16 PM

My sister has a Lenova all in one pc running Windows 8.1.  For the last several weeks, she keeps getting these pop ups wanting her to call them to fix a problem which I don't think is there,  I think it is a scam, but can't find the source to stop the messages.  I have run her AVG as well as Malwarebytes and iobit malware scan and it finds nothing.  I went to the startup file in Task manager and don't see anything there either.

I hope someone has info on this..I have teir 800 number but don't want to call it.



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#2 buddy215

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Posted 17 June 2015 - 02:43 PM

DO NOT call the number or allow that scammer to connect to the computer remotely.

It is definitely a scam.

Uninstall ALL IObit programs....best to use Download Revo Uninstaller Freeware in Advanced Mode.

 

Could be the ad is only appearing at a certain website or more likely some adware has gotten installed. Use the programs below to find

and remove ALL adware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  •  
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  •  
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 geno368

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Posted 19 June 2015 - 12:21 PM

Thanks for the help.  She has decided to buy a mac for her work and donate the pc...I appreciate the reply...BTW, is iobit dangerous? It is a popular download on cnet.



#4 buddy215

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Posted 19 June 2015 - 12:45 PM

Expensive solution.....if you visit BC's Mac forum you will see Mac users asking for help in removing adware. But Macs are much less the victim of malware than Windows machines.

 

IObit lost all respect several years ago when it was outed for using MBAM's signatures for malware without giving credit or paying for their use.

Since then, I and others have noted the adware intensive IObit programs and use of 'boosters' and registry cleaning tools. None that any professional would recommend.

One discussion here at BC: iOBit Advanced System Care, Good or Bad - All Other Applications


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 geno368

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Posted 19 June 2015 - 12:52 PM

Thanks for enlightening me...I will follow suit...do I need to mark as solved? 



#6 buddy215

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Posted 19 June 2015 - 01:17 PM

You're welcome...no need to do anything else.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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