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I am infected by 'Glass Bottle' - how do I remove?


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3 replies to this topic

#1 sopphhie

sopphhie

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Posted 17 June 2015 - 12:28 PM

Hi there,

 

I have a virus/malware called Glass Bottle which is doing my head in! I have a constant 'related searches' bar which says 'Glass Bottle' at the top which I cannot get rid of, am getting pop-up ads every few minutes which open up a new tab and take over the whole screen and constant warnings/ pop up boxes telling me my computer is at risk and trying to sell me fixes.

 

I have used Malware Bytes twice to try to remove it (the first scan it deleted 43 infected files, the second only 2), I have removed the program from my computer using Control Panel, I have run an adware removal program and I have removed the Glass Bottle extension from both Google Chrome and Internet Explore, then re-set the settings, yes I am still getting very frequent pop-ups, noisy ads and cannot get rid of the search bar.

 

Please help!!

 

Thanks,

 

Sophie



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#2 boopme

boopme

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Posted 17 June 2015 - 01:35 PM

Hi Sopphie.

Ok you removed it through Control Panel and Rebooted the machine.
Lets also run these....

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

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#3 sopphhie

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Posted 17 June 2015 - 05:08 PM

Thanks boopme.

 

Here are the results for all of the programmes you have suggested:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by owner (administrator) on 16-06-2015 at 22:28:39
Running from "C:\Users\owner\Downloads"
Microsoft Windows 8.1  (X64)
Model: SATELLITE C55D-A-15H Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR956x Wireless Network Adapter = WiFi (Connected)
Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30) = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : toshiba
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home
 
Ethernet adapter Bluetooth Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : 64-5A-04-38-EE-C9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-5A-04-38-EE-C8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : 64-5A-04-38-EE-C8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::59c2:8d49:21c8:eb90%5(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 16 June 2015 18:06:39
   Lease Expires . . . . . . . . . . : 17 June 2015 22:20:12
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 140794372
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-BE-78-5C-20-25-64-79-0E-2E
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : knowhow.eng
   Description . . . . . . . . . . . : Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 20-25-64-79-0E-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 6:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3437:111:3f57:fff8(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3437:111:3f57:fff8%4(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 167772160
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-BE-78-5C-20-25-64-79-0E-2E
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.Home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  SkyRouter.Home
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2a00:1450:4009:800::200e
 2.127.252.231
 2.127.252.227
 2.127.252.226
 2.127.252.241
 2.127.252.251
 2.127.252.221
 2.127.252.216
 2.127.252.236
 2.127.252.247
 2.127.252.242
 2.127.252.237
 2.127.252.212
 2.127.252.246
 2.127.252.232
 2.127.252.217
 2.127.252.222
 
 
Pinging google.com [2.127.252.236] with 32 bytes of data:
Reply from 2.127.252.236: bytes=32 time=13ms TTL=61
Reply from 2.127.252.236: bytes=32 time=13ms TTL=61
 
Ping statistics for 2.127.252.236:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 13ms, Average = 13ms
Server:  SkyRouter.Home
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=98ms TTL=50
Reply from 98.139.183.24: bytes=32 time=98ms TTL=50
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 98ms, Average = 98ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  7...64 5a 04 38 ee c9 ......Bluetooth Device (Personal Area Network) #2
  6...16 5a 04 38 ee c8 ......Microsoft Wi-Fi Direct Virtual Adapter
  5...64 5a 04 38 ee c8 ......Qualcomm Atheros AR956x Wireless Network Adapter
  3...20 25 64 79 0e 2e ......Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
  9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.7     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.7    281
      192.168.0.7  255.255.255.255         On-link       192.168.0.7    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.7    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.7    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.7    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  4    306 2001::/32                On-link
  4    306 2001:0:9d38:6abd:3437:111:3f57:fff8/128
                                    On-link
  5    281 fe80::/64                On-link
  4    306 fe80::/64                On-link
  4    306 fe80::3437:111:3f57:fff8/128
                                    On-link
  5    281 fe80::59c2:8d49:21c8:eb90/128
                                    On-link
  1    306 ff00::/8                 On-link
  5    281 ff00::/8                 On-link
  4    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/16/2015 05:46:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 67541000
 
Error: (06/16/2015 05:46:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 67541000
 
Error: (06/16/2015 05:46:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/15/2015 08:09:52 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (06/11/2015 10:29:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2218
 
Error: (06/11/2015 10:29:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2218
 
Error: (06/11/2015 10:29:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/30/2015 06:32:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: setup.exe_unknown, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0x000006ba
Fault offset: 0x00014598
Faulting process ID: 0x3ac
Faulting application start time: 0xsetup.exe_unknown0
Faulting application path: setup.exe_unknown1
Faulting module path: setup.exe_unknown2
Report ID: setup.exe_unknown3
Faulting package full name: setup.exe_unknown4
Faulting package-relative application ID: setup.exe_unknown5
 
Error: (05/30/2015 06:31:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: setup.exe_unknown, version: 0.0.0.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0x000006ba
Fault offset: 0x00014598
Faulting process ID: 0x11e4
Faulting application start time: 0xsetup.exe_unknown0
Faulting application path: setup.exe_unknown1
Faulting module path: setup.exe_unknown2
Report ID: setup.exe_unknown3
Faulting package full name: setup.exe_unknown4
Faulting package-relative application ID: setup.exe_unknown5
 
Error: (05/18/2015 11:39:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14687
 
 
System errors:
=============
Error: (06/16/2015 06:07:01 PM) (Source: DCOM) (User: toshiba)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}toshibaownerS-1-5-21-915183336-813974802-3610177019-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (06/16/2015 06:06:01 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error: 
%%1062
 
Error: (06/15/2015 09:52:33 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error: 
%%1062
 
Error: (06/15/2015 09:51:48 PM) (Source: Service Control Manager) (User: )
Description: The TMachInfo service terminated unexpectedly. It has done this 1 time(s).
 
Error: (06/15/2015 09:51:48 PM) (Source: Service Control Manager) (User: )
Description: The TPCH Service service terminated unexpectedly. It has done this 1 time(s).
 
Error: (06/15/2015 09:51:47 PM) (Source: Service Control Manager) (User: )
Description: The iPod Service service terminated unexpectedly. It has done this 1 time(s).
 
Error: (06/15/2015 09:51:47 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (06/15/2015 09:51:47 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Firewall Core Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (06/15/2015 09:51:47 PM) (Source: Service Control Manager) (User: )
Description: The TOSHIBA eco Utility Service service terminated unexpectedly. It has done this 1 time(s).
 
Error: (06/15/2015 09:51:47 PM) (Source: Service Control Manager) (User: )
Description: The TOSHIBA Optical Disc Drive Service service terminated unexpectedly. It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2015-05-12 21:12:38.077
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Alcor Micro USB Card Reader (HKLM-x32\...\{420ED767-62A5-462F-9DDA-AE3A95D4BF32}) (Version: 4.8.1245.73583 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 4.8.1245.73583 - Alcor Micro Corp.)
Aloha TriPeaks (HKLM-x32\...\WTA-323cf67f-7943-4051-8ef8-8edbdf26adb2) (Version: 2.2.0.98 - WildTangent) Hidden
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.100.303.509 - Alps Electric)
AMD Catalyst Install Manager (HKLM\...\{5D42947B-E961-C0B5-5A70-EA0F753331EB}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.4.4.2 - AppEx Networks)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Bejeweled 3 (HKLM-x32\...\WTA-c891eeee-cb8e-4032-9140-9300fc7500db) (Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother HL-2030 (HKLM-x32\...\{3F2BBF91-55A4-483F-B580-E81E350EC40E}) (Version: 1.00 - Brother)
Chuzzle Deluxe (HKLM-x32\...\WTA-4b4582f3-1b12-40ac-9423-d76f79a1002c) (Version: 2.2.0.95 - WildTangent) Hidden
DTS Sound (HKLM-x32\...\{2DFA9084-CEB3-4A48-B9F7-9038FEF1B8F4}) (Version: 1.01.2700 - DTS, Inc.)
Empress of the Deep - The Darkest Secret (HKLM-x32\...\WTA-100b507a-a1ea-42ab-bf11-ce9342c6f4c1) (Version: 2.2.0.98 - WildTangent) Hidden
Google Chrome (HKCU\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
IDT Audio Driver (HKLM\...\{588A747E-CFF6-46B3-9207-CD754F9473AF}) (Version: 6.10.6491.0 - IDT)
Island Tribe (HKLM-x32\...\WTA-f8de9d5c-03ad-4e93-ab24-03decdd8ccbe) (Version: 2.2.0.98 - WildTangent) Hidden
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Jewel Quest Solitaire 2 (HKLM-x32\...\WTA-45dd78b3-f950-418f-917b-15a76e3bac73) (Version: 2.2.0.98 - WildTangent) Hidden
Magic Academy (HKLM-x32\...\WTA-8766f3e0-8a7e-4a8b-95c9-29b8d1f53c9c) (Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Preview Redistributable (x64) - 12.0.20617 (HKLM-x32\...\{448652c1-f5f3-4230-98c6-68c10c88b1fb}) (Version: 12.0.20617.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Preview Redistributable (x86) - 12.0.20617 (HKLM-x32\...\{1f407217-9aec-4146-8504-e64ac959c534}) (Version: 12.0.20617.1 - Microsoft Corporation)
OEM Application Profile (HKLM-x32\...\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Peggle Nights (HKLM-x32\...\WTA-6028ff7f-4542-4a91-8bca-ae96e5318f44) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-25740085-0b72-4948-88c0-307bfb20d3f3) (Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-0a4d00ac-ac48-425f-80aa-e77ed2c50087) (Version: 2.2.0.97 - WildTangent) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.300 - Qualcomm Atheros)
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.21 - Qualcomm Atheros Inc.)
Spotify (HKLM-x32\...\Spotify) (Version: 0.8.5.1333.g822e0de8 - Spotify AB)
TOSHIBA Addendum (HKLM-x32\...\{CE0374A6-B204-4336-8293-63FBB1DADBF4}) (Version: 1.00 - TOSHIBA)
TOSHIBA Desktop Assist (HKLM\...\{95CCACF0-010D-45F0-82BF-858643D8BC02}) (Version: 1.02.01.6407 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{84FA4D2D-4273-4C66-BD3D-ADD3FE48DFA2}) (Version: 1.1.5.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.2.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.1.0001.6403 - Toshiba Corporation)
TOSHIBA Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.10 - TOSHIBA)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{78931270-BC9E-441A-A52B-73ECD4ACFAB5}) (Version: 3.00.344 - Toshiba Corporation)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.9.09.6400 - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.1.02.55065006 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{FBFCEEA5-96EA-4C8E-9262-43CBBEBAE413}) (Version: 2.6.8 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0030 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.1.2.32001 - Toshiba Corporation)
Toshiba TEMPRO (HKLM-x32\...\{F76F5214-83A8-4030-80C9-1EF57391D72A}) (Version: 4.5.0 - Toshiba Europe GmbH)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.27.102 - Toshiba Corporation)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-47ff449c-bc5d-4510-8a02-d3ccc1e78797) (Version: 2.2.0.98 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.0.9.7 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 7619.07 MB
Available physical RAM: 5522.07 MB
Total Pagefile: 8835.07 MB
Available Pagefile: 6274.95 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI31204800A) (Fixed) (Total:920.88 GB) (Free:875.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TOSHIBA
 
Administrator            Guest                    owner                    
 
 
**** End of log ****
 
 
# AdwCleaner v4.206 - Logfile created 16/06/2015 at 22:37:56
# Updated 01/06/2015 by Xplode
# Database : 2015-06-17.1 [Server]
# Operating system : Windows 8.1  (x64)
# Username : owner - TOSHIBA
# Running from : C:\Users\owner\Downloads\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
File Deleted : C:\Users\owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.pricepeep00.pricepeep.net_0.localstorage
File Deleted : C:\Users\owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.pricepeep00.pricepeep.net_0.localstorage-journal
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17840
 
 
-\\ Google Chrome v
 
 
*************************
 
AdwCleaner[R0].txt - [2187 bytes] - [15/06/2015 21:48:19]
AdwCleaner[R1].txt - [1122 bytes] - [16/06/2015 22:30:30]
AdwCleaner[S0].txt - [2285 bytes] - [15/06/2015 21:51:48]
AdwCleaner[S1].txt - [1052 bytes] - [16/06/2015 22:37:56]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1111  bytes] ##########
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 7.0.1 (06.17.2015:2)
OS: Windows 8.1 x64
Ran by owner on 16/06/2015 at 22:43:33.47
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Tasks
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-915183336-813974802-3610177019-1001\Software\Microsoft\Internet Explorer\Main\\Start Page
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
 
[C:\Users\owner\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset
 
[C:\Users\owner\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
 
[C:\Users\owner\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset
 
[C:\Users\owner\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 16/06/2015 at 22:48:23.98
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
The last one didn't find any threats so did not save a report as far as I can see.
 
I still have the 'Glass Bottle Related Searches' bar down the side of my screen but haven't had any pop ups in a while...
 
Thank you,
 
Sophie


#4 boopme

boopme

    To Insanity and Beyond


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Posted 17 June 2015 - 09:10 PM

Ok, sophie,,, we need to start a new topic... Title it cannot remove 'Glass Bottle Toolbar'

It's hooked to something and we need a deeper look to find it. This will do it.

By the way do not click n the search bar. More unwanted programs will be dropped into your machine.
Glass Bottle is an adware program that is commonly bundled with other free programs that you download off of the Internet.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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