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Dell Inspiron 15 BSOD and


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#1 lahmeente

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Posted 16 June 2015 - 03:56 PM

Hello! I posted here a few years back and had some amazing help regarding a a broken laptop and I'm hoping I can get some help here because I'm stumped.

 

I currently have a Dell Inspiron 15 that has been working well for the past two years but yesterday I tried to install google chromes new program removal tool and ended up having to do a hard reboot when the laptop froze up. I've now been locked in a booting loop and only able to access the troubleshooting area without much I can change. 

 

I've gotten the error code 0xc0001 and anytime I try to refresh I get "The drive where Windows is installed and locked. Unlock the drive and try again." Trying to rest the PC gives me "Unable to reset your PC. A required drive partition is missing" . I assume that I have a corrupt/missing  MBR or BCD file and have followed this link: The drive where Windows is installed is locked however when I get to the 'add installations to boot list? yes{y}/No{N}/All{A}" and select Y I get "the requested system device can not be found." If I try to add to the partition I have yet another error saying there is no space. Pre-boot system assessment says everything is functioning well.

 

I'm currently running off of a USB for the windows recovery file but am making a DVD if it might expedite the problem (and I also read the UEFI can't run off a USB?). I have absolutely zero access to the OS since this happened so everything will likely have to be fixed through the windows recovery file.

 

Thank you so much in advance for any help you can offer!


Edited by lahmeente, 16 June 2015 - 03:57 PM.


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#2 usasma

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Posted 17 June 2015 - 09:24 AM

From that link - did you set the partition as active?

If you have a UEFI system, I assume that it came with Windows 8/8.1 on it.  Is this correct?

Error messages like you relate usually consist of 8 numbers/letters after the "x" - I presume that your error was 0xc0000001 - is this correct?

If that is correct, then the error message means:  {Operation Failed} // The requested operation was unsuccessful.

 

When doing the Repair Master Boot Record (step 4 in your link), did you run all 3 commands (fixmbr, fixboot, rebuildbcd)?

Was rebuildbcd the only one that gave you the error?

 

Do you mean that you boot to the recovery options off of a USB drive?

If so, there will be no difference if you choose to use a USB drive or a CD/DVD.

Both USB and CD/DVD can boot using the UEFI system, but must be configured properly to do this.  If you're booting to the recovery stuff with the USB, then you're already using the UEFI.

 

As for accessing the hard drive, you can usually do this through the command prompt.

This will allow you to see if your files are intact (if the hard drive is recognized).

Are you able to see the hard drive at the command prompt?  Can you add an external hard drive in order to backup your data?  If so, is it seen in the command prompt - and are you able to work within the command prompt in order to backup your data?


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