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Unable to open hyperlinks


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#1 misssbb

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Posted 16 June 2015 - 09:20 AM

Toshiba Satellite C655 laptop, Windows 7 Professional, Outlook 2010, Firefox most up-to-date version, Webroot v.8.0.8.88, Advanced System Care most recent free version

 

Have been away and not used this laptop or Outlook for a week.  Microsoft installed some updates, I noticed.  Unable to get any hyperlink in an outlook email to open up in Firefox, this was never a problem before.  These are hyperlinks that read "Register me now" and the like, and even GotoWebinar links don't work.

 

I've right-clicked on the link and chosen every option available, with no success.  Yes, have copied and pasted into the address bar (and get a google search page related to the words in the link)

 

I'm at my wits end, what can be done about this??

 

Thank you. 


Edited by hamluis, 16 June 2015 - 10:00 AM.
Moved from Win 7 Web Browsing/Email - Hamluis.


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#2 Aura

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Posted 16 June 2015 - 09:26 AM

Hi misssbb :)

First of all, I would advice you to uninstall Advanced System Care.

warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Relevant articles if you want to read more about PC Boosters/Optimizers and why they are useless:Then, go in your Control Panel, under Programs and select Uninstall a program. From there, right-click on Microsoft Office 2010 in the list and select Modify. Pick the Repair option and let it run (takes around 15 minutes). Once done, it'll ask to restart your computer. Do it and see if the hyperlinks works after.

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