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Permissions issue? Can't modify MS words docs in folders!


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#1 ajones2703

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Posted 16 June 2015 - 05:55 AM

Hi Guy's

I'm using Windows 7.

I've been tearing my hair out here. Been on Google for hours trying to work this out. If I have MS word docs in folders on my desktop I can't make any changes to them. They won't save. No warning sign comes up, they look like they have saved but another identical window comes up of the document with my changes on it, but it hasn't saved. I've read around and it looks like it might be a permission's issue? I've gone into the folder by right clicking on properties and going into both "sharing" and "security" to make recommended changes but nothing is working.

I even put my laptop back to original settings this weekend and it briefly solved the problems but they have come back again in the last 24 hrs.

I'm able to modify MS Word docs on the my desktop but not in ANY of the folders I have these docs in! Really frustrating and don't know what to do.

Any idea's?



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#2 hamluis

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Posted 16 June 2015 - 08:38 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Worth a look, https://support.microsoft.com/en-us/kb/818852 .

 

Louis
 


Edited by hamluis, 16 June 2015 - 08:39 AM.


#3 ajones2703

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Posted 16 June 2015 - 11:34 AM

Thanks for your reply. Since I posted my question I ended up restoring laptop to Factory Settings as I used a program called Tweaking to try and remedy my problem and I then could not log on. So I've got laptop to original settings now so I'm not sure how useful this information will be. 

 

I'm not having problems with MS word documents right now but the last time I did a Factory Settings restore it didn't solve the issue so I'm assuming I will still have a problem down the line again with not being able to modify MS word documents when they are in folders.

 

 

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Alex (administrator) on 16-06-2015 at 17:30:13
Running from "C:\Users\Alex\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 2689H2G Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (06/16/2015 05:12:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:27:08 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/16/2015 05:12:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.144 - Adobe Systems Incorporated)
Adobe Reader X (10.1.1) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.1 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\{EEA823E6-5B13-4897-9890-20C5E3DD6070}) (Version: 3.7.42.71192 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 3.7.42.71192 - Alcor Micro Corp.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.0.9.9 - Atheros Communications Inc.)
AVG 2015 (HKLM\...\{60617D41-12B1-4D1F-B826-985727E26121}) (Version: 15.0.4365 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{675D33E3-C95C-495C-9019-FB2987D0FB2C}) (Version: 15.0.6030 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6030 - AVG Technologies)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.7000.11 - Dolby Laboratories Inc)
Energy Management (HKLM-x32\...\{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 7.0.4.1 - Lenovo) Hidden
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 7.0.4.1 - Lenovo)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 12.0.742.91 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 6.6.1409.1944 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.57 - Google Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35132 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2712 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.3.214 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KNOWHOW™ APP CENTRE (HKLM-x32\...\KNOWHOW™ APP CENTRE 25501) (Version: 25501 - KNOWHOW)
Launch Manager (HKLM-x32\...\{CDF13D74-E6AA-4006-818A-B360D6A3573C}) (Version: 1.0.1 - Wistron Corp.)
Lenovo Bluetooth with Enhanced Data Rate Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2610 - Broadcom Corporation)
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ECC-B6BD-9C31E51D0333}) (Version: 1.11.1214.1 - Lenovo EasyCamera)
Lenovo EE Boot Optimizer (HKLM\...\Lenovo EE Boot Optimizer) (Version: 0.0.1.9 - Lenovo)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.0.3712 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.0.3712 - CyberLink Corp.)
Lenovo Solution Center (HKLM\...\{CA640F1C-BC62-47B4-BAE1-A6467324EB2F}) (Version: 1.1.006.00 - Lenovo Group Limited)
Lenovo YouCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.3728 - CyberLink Corp.) Hidden
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.3728 - CyberLink Corp.)
Lenovo_Wireless_Driver (HKLM-x32\...\{28ABE740-47F3-441B-9437-852F6A64EFF8}) (Version: 1.02.01 - Lenovo)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4727.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4604.0120 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4727.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4727.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4727.1002 - Microsoft Corporation) Hidden
ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 2.2.4.25 - ooVoo LLC.)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.1 - Google, Inc.)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.7303 - CyberLink Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6549 - Realtek Semiconductor Corp.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.0.5.3 - Synaptics Incorporated)
UserGuide (HKLM-x32\...\{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.6 - Lenovo) Hidden
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.6 - Lenovo)
VeriFace (HKLM-x32\...\VeriFace) (Version: 4.0.1.1230 - Lenovo)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/15/2011 7.1.0.1) (HKLM\...\99841829BE839365AA67B2AD0E50D371F59F8A1E) (Version: 12/15/2011 7.1.0.1 - Lenovo)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 34%
Total physical RAM: 5989.41 MB
Available physical RAM: 3905.11 MB
Total Pagefile: 11977.02 MB
Available Pagefile: 9706.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.73 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows7_OS) (Fixed) (Total:653.44 GB) (Free:622.22 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25.47 GB) (Free:11.74 GB) NTFS
3 Drive e: () (Removable) (Total:3.73 GB) (Free:0.85 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\ALEX-PC
 
Administrator            Alex                     Guest                    
 
 
**** End of log ****
 


#4 ajones2703

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Posted 16 June 2015 - 11:37 AM

This is my Speccy link, thank you

 

http://speccy.piriform.com/results/HDUPHw6CeCjsudERINNrCuZ



#5 hamluis

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Posted 16 June 2015 - 12:24 PM

Looking at your reflected errors above...you may find some useful info at https://social.technet.microsoft.com/Forums/office/en-US/fdf97ac2-21b7-49af-9fc5-d8b2dc3e8d83/event-11-capi2?forum=itprovistasecurity (ignore the Windows version reflected).

 

Glad you resolved your posted situation.

 

Louis



#6 ajones2703

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Posted 16 June 2015 - 12:54 PM

Thank you Louis

 

If anyone else reads this thread I'll be mighty grateful for any insights into what causes me problems with not being able to modify MS docs in folders when I can modify them from the desktop



#7 Willy22

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Posted 16 June 2015 - 02:01 PM

- I can offer only a partial explanation. Windows won't allow the content of some folders to be modified when one hasn't socalled "Administrator rights". When one uses that account then one has more rights to modifiy folders.

- A solution could be to activate the Administrator account and use that account






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