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cryptowall 2.0 from nov 2014


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9 replies to this topic

#1 shikou

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Posted 15 June 2015 - 11:13 PM

In November of 2014 I got cryptowall and ended up paying 500 to get my files back and that did eventually work. I have since backed up my files on a separate drive multiple times and installed better security on my computer. I have done a complete reinstall of windows several times because I hoped that this would clean up my computer for good. I am just opening this topic to be sure that it is completely off my system.

 

I am concerned about the 16 or so svchost.exe that show up in my task manager. sometimes they get above 800k which as far as I can remember did not happen before I was infected.

 

malwarebytes and Norton say that my computer is clean but on occasion I experience system slowdown.

 

if you see nothing wrong with my logs please feel free to close this topic and let me know my system is clean and I will explore other reasons as to why my computer experiences slow on occasion.

 

Attached File  FRST.txt   53.51KB   2 downloadsAttached File  Addition.txt   27.24KB   1 downloads



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#2 nasdaq

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Posted 17 June 2015 - 08:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


start

EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-1889003484-3619064513-328884359-1000\...A8F59079A8D5}\localserver32:  <==== ATTENTION!
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
S4 NVHDA; system32\drivers\nvhda64v.sys [X]

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 shikou

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Posted 21 June 2015 - 11:55 PM

i have done the steps you have asked me to do and completed them successfully - I will monitor my computer over the next week to see if there is any change - thankyou for your time I will respond again to this post in one week



#4 nasdaq

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Posted 26 June 2015 - 08:38 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#5 nasdaq

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Posted 01 July 2015 - 01:40 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

#6 nasdaq

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Posted 04 July 2015 - 08:40 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

#7 nasdaq

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Posted 04 July 2015 - 08:41 AM

This topic has been re-opened at the request of the person who originally posted.

#8 nasdaq

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Posted 04 July 2015 - 08:43 AM

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zeok tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

===

#9 nasdaq

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Posted 10 July 2015 - 09:36 AM

Are you still with me?

#10 nasdaq

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Posted 16 July 2015 - 07:50 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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