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Acer 4741 keeps auto shutting down itself?


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#1 DarknessVoided

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Posted 15 June 2015 - 10:24 PM

Idk. But it seems that my Acer4741 keeps auto shutting down itself recently. Does anyone knows the recent or cause for it?



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#2 hamluis

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Posted 16 June 2015 - 08:17 AM

Is this the same system referred to Here ?

 

Louis



#3 DarknessVoided

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Posted 16 June 2015 - 08:25 AM

Is this the same system referred to Here ?
 
Louis

Yes. Although I did a full system factory reset already.

#4 hamluis

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Posted 16 June 2015 - 08:35 AM

Let's look at some data, trying to detemine whether there may be hardware issues or possible malware issues.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 DarknessVoided

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Posted 16 June 2015 - 08:48 AM

Alright. Will do it tomorrow. Thanks for the fast reply. Going to sleep >_< sorry.

#6 hamluis

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Posted 16 June 2015 - 09:09 AM

No problem for me...sleep well :).

 

Louis



#7 DarknessVoided

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Posted 16 June 2015 - 06:36 PM

Alright. Here are the MiniToolbox logs.
 
MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Xavier (administrator) on 17-06-2015 at 07:33:51
Running from "C:\Users\Xavier\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Model: Aspire 4741 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/16/2015 09:16:19 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -546.
 
Error: (06/16/2015 09:16:18 AM) (Source: ESENT) (User: )
Description: Catalog Database (840) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.
 
Error: (06/16/2015 09:16:18 AM) (Source: ESENT) (User: )
Description: Catalog Database (840) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.
 
System errors:
=============
Error: (06/17/2015 07:31:04 AM) (Source: DCOM) (User: )
Description: {3A185DDE-E020-4985-A8F2-E27CDC4A0F3A}
 
Error: (06/16/2015 04:52:05 PM) (Source: Service Control Manager) (User: )
Description: The Power service failed to start due to the following error: 
%%3
 
Error: (06/16/2015 04:52:01 PM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: The system was shut down due to a critical thermal event.

Shutdown Time = 2015-06-16T08:52:01.429226200Z

ACPI Thermal Zone = ACPI\ThermalZone\TZS0 CRT = 374K
 
Error: (06/16/2015 04:52:01 PM) (Source: Microsoft-Windows-Kernel-Power) (User: NT AUTHORITY)
Description: The system was shut down due to a critical thermal event.

Shutdown Time = 2015-06-16T08:52:01.398026200Z
ACPI Thermal Zone = ACPI\ThermalZone\TZS0_CRT = 374K
 
Error: (06/16/2015 04:54:10 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:50:37 PM on ‎16/‎6/‎2015 was unexpected.
 
Error: (06/16/2015 11:12:43 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:11:09 AM on ‎16/‎6/‎2015 was unexpected.
 
Microsoft Office Sessions:
=========================
Error: (06/16/2015 09:16:19 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -546
 
Error: (06/16/2015 09:16:18 AM) (Source: ESENT)(User: )
Description: Catalog Database840Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546
 
Error: (06/16/2015 09:16:18 AM) (Source: ESENT)(User: )
Description: Catalog Database840Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546
 
=========================== Installed Programs ============================
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.60 - NewTech Infosystems)
Acer Crystal Eye webcam (HKLM-x32\...\{51F026FA-5146-4232-A8BA-1364740BD053}) (Version: 1.0.3.5 - liteon)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3005 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3011 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3003 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0510.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3001 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.1.53.64 - Adobe Systems Incorporated)
Adobe Reader 9.1 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\{6030FCD7-8F1A-427D-AF05-8DD1A2EA2ABA}) (Version: 1.5.17.05094 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\InstallShield_{6030FCD7-8F1A-427D-AF05-8DD1A2EA2ABA}) (Version: 1.5.17.05094 - Alcor Micro Corp.)
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.105.2015.1107 - Alps Electric)
Backup Manager Basic (HKLM-x32\...\{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.60 - NewTech Infosystems) Hidden
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 12.52.03 - Broadcom Corporation)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.2829.50 - CyberLink Corp.)
eSobi v2 (HKLM-x32\...\{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.) Hidden
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
Garena - League of Legends (HKLM-x32\...\LoL) (Version:  - Garena Online Pte Ltd.)
Garena+ (HKLM-x32\...\im) (Version: 2011 - Garena Online Pte Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM-x32\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.00.01.1002 - Intel Corporation)
Intel® Turbo Boost Technology Monitor (HKLM\...\{39F4C6F9-618A-4E5B-8FB2-6BD661174E32}) (Version: 1.0.186.6 - Intel)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.12 - Acer Inc.)
McAfee Internet Security Suite (HKLM-x32\...\MSC) (Version: 10.0.570 - McAfee, Inc.)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.40624.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 -

Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.36 - Symantec)
NTI Backup Now 5 (HKLM-x32\...\InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.628 - NewTech Infosystems)
NTI Backup Now Standard (HKLM-x32\...\{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.628 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6630 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6630 - NewTech Infosystems)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5897 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{8A809006-C25A-4A3A-9DAB-94659BCDB107}) (Version: 9.10.0224 - NVIDIA Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6037 - Realtek Semiconductor Corp.)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.01.3002 - Acer Incorporated)
WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6000 - Broadcom Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 29%
Total physical RAM: 3956.5 MB
Available physical RAM: 2781.28 MB
Total Pagefile: 7911.14 MB
Available Pagefile: 6313.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3989.38 MB
 
========================= Partitions: =====================================
1 Drive c: (ACER) (Fixed) (Total:685.84 GB) (Free:648.81 GB) NTFS
2 Drive d: (OFFICE12) (CDROM) (Total:0.31 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\XAVIER-PC
 
Administrator            Guest                    Xavier                   
 
**** End of log ****


Edited by hamluis, 16 June 2015 - 07:18 PM.


#8 DarknessVoided

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Posted 16 June 2015 - 06:41 PM

Here are the one for Speccy

Woah didn't know my computer was so hot.

http://speccy.piriform.com/results/eacVxEmtKobmESZgZ8qkM5U



#9 hamluis

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Posted 16 June 2015 - 07:22 PM

Hmmm...you have an error in Event Viewer which cites overheating...but the max temperature for your CPU is 105 Celsius.

 

Louis



#10 DarknessVoided

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Posted 16 June 2015 - 07:28 PM

Hmmm...you have an error in Event Viewer which cites overheating...but the max temperature for your CPU is 105 Celsius.

 

Louis

Is there anything i can do or is it customary? My laptop screen is unbalanced too have been using it for a year without problem though. One of the sides of the laptop is just unhinged/unbalanced. Pops out 



#11 hamluis

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Posted 16 June 2015 - 07:38 PM

I don't have an answer for the error message versus CPU temp...moving topic to Internal Hardware forum for suggestions/ideas.

 

Louis



#12 DarknessVoided

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Posted 16 June 2015 - 07:47 PM

I don't have an answer for the error message versus CPU temp...moving topic to Internal Hardware forum for suggestions/ideas.

 

Louis

Alright. Thank for moving <3



#13 DarknessVoided

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Posted 16 June 2015 - 07:49 PM

Another thing. If anyone could tell me about a tutorial to clean the insides of the machine i would be grateful :D



#14 DarknessVoided

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Posted 16 June 2015 - 10:16 PM

Multiple of RunDll32.exe in task manager. Should i be worried?



#15 vishwa

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Posted 17 June 2015 - 05:25 AM

Sometimes viruses and malwares can cause system to auto shutdown. Better do you full or deep sacn with Leading Antivirus providers. Sometimes few dll files get corrupted which will lead to system auto shut down. I also suggest if posible format your hard drive and reinstall the OS.






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