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New laptop is sending me spam email


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3 replies to this topic

#1 LittleOldLady

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Posted 15 June 2015 - 10:18 PM

Got a new windows 8.1 laptop a month ago, then about 2 weeks later I started receiving spam emails into my msn account I logged onto the computer with. I've ran various tools, factory resets, you name it i've done it. No problems using that account on my windows 7 machine. I even got desperate and installed Windows 10 preview on it and no problems their either. As soon as put 8.1 back and signed in I was spammed within about 2 hours. Some of the emails say their from me and I don't want to block myself. Please help!



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#2 quietman7

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Posted 17 June 2015 - 08:13 PM


This issue will require further investigation and a more comprehensive look at your system. Many of the scanning tools we use in this forum are not capable of detecting (removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a FRST log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#3 LittleOldLady

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Posted 21 June 2015 - 05:58 PM

http://www.bleepingcomputer.com/forums/t/580190/constant-spam-email-some-from-my-email-address/?p=3740770



#4 quietman7

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Posted 21 June 2015 - 06:47 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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