Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

New build, BSOD when I plug in USB devices


  • Please log in to reply
12 replies to this topic

#1 RollTheBones

RollTheBones

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 15 June 2015 - 04:05 PM

I started a thread in the System Building and Upgrading section but realized it should be here, sorry about that !  Maybe a mod could move it here?  Anyway here goes:

 

I built this system about a week ago, at first things seemed ok until I started adding the peripherals.  I am a flight sim nut so the Track IR 5 and Saitek X52 are important to me.  Its worth noting that I am aware there are issues with some of the X52 drivers (Saitek support is awful) and I have been using it for years on my old system so know my way around - I used the same software that was working on my old Duo Core.  At this point in time I do not the X52 or Track IR connected. 

 

There were no problems until last night, I spent most of the weekend installing Falcon BMS, IL-2 Cliffs of Dover and Il-2 Sturmovik, all of which ran with no issues including the Track IR and x52.  I dont recall installing anything that might have affected this but I know I added utilities like CCleaner, Audacity, Xedit. but I left my pc on for a while and when I came back it had rebooted, I noticed my Track IR was no longer showing up  in device manager.  I unplugged it, plugged it back in and there was the first BSOD.  After rebooting I tried again in a different port (tried both USB 2 and USB 3) but it blue screens almost immediatly when I plug it in, regardless of which port I plug into.

 

Here are the specs, requested files also attached.  Actually I take that back, the perfmon report stops responding so I am not able to add that.  Will keep trying.

 

 

· OS - Windows 8.1, 8, 7, Vista ?

7

· x86 (32-bit) or x64 ?

x64

· What was original installed OS on system?

Nothing, newly formatted hard drive (SSD)

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

 

I purchased Windows 7 

· Age of system (hardware)

Less then two weeks

· Age of OS installation - have you re-installed the OS?
No

· CPU

Intel Core i5-4690K Devil's Canyon Quad-Core 3.5GHz LGA 1150

· Video Card

GIGABYTE GV-N75TOC-2GI G-SYNC Support GeForce GTX 750 Ti 2GB 128-Bit GDDR5 PCI Express 3.0

· MotherBoard - (if NOT a laptop)

ASUS Z97-PRO LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

· Power Supply - brand & wattage (skip if laptop)
CORSAIR RM Series RM750 750W ATX12V v2.31

· System Manufacturer

Not sure what is being asked for here, the case?

· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop?

Desktop

 

 

Attached Files



BC AdBot (Login to Remove)

 


#2 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 15 June 2015 - 04:55 PM

For what its worth I have had perfmon /report running since I first posted, almost an hour ago.  How long should that take?



#3 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 15 June 2015 - 05:24 PM

I think ASUS may have the dumbest support I have ever seen:

 

I request you to follow the below steps :
 
1. Please turn off your computer and clear CMOS by following this link : 
 
 
2. Please take out your memory cards and video card, try to clean their golden connectors with an Eraser, then reseat them back.
 
3. Please take the CPU cooler out, add a pea size of thermal paste to the CPU surface, then reseat the cooler back and keep the cooler tightly installed.
 
4. Please keep the necessary components(CPU, one memory) onboard for a test.
Finally, we would recommend you to replace a BIOS battery to have a test.

 

 

 

I reaseated everything, was painfully careful installing the Coolermaster 212 with Arctic Silver  and see no heat issues, did a memory test, upgraded the BIOS - why on earth would I need a new battery for a brand new board?


Edited by RollTheBones, 15 June 2015 - 05:24 PM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:19 AM

Posted 17 June 2015 - 05:28 AM

EDIT:  Sorry for the delay in responding.  I started on this yesterday morning, but had to run out of the house as my kid's babysitter cancelled at the last minute, and I had to pinch-hit as the babysitter for my grandson.

 

Don't worry about the perfmon report.  If it is necessary, we'll help to troubleshoot it.

In the meantime we can work around it with some of the other reports.

 

Back around the debut of Win7 I purchased a top of the line motherboard and had lot's of problems with it.  After much hair pulling I finally traced it to the CMOS battery.

The manufacturer buys CMOS batteries by the truckload - so they'll sit on the shelf for a long time.  Some of them are weaker than others - so eventually some bad one's will make it into the supply chain.  Replace it - it's fairly cheap and if it works, it's an easy fix.  If not, you'll have a spare that you can use in other devices.

 

It seems that the problem is when you plug in the Track IR device - correct?

If so, then the problems that are most likely are:

- Track IR device is broken

- Track IR device drivers are bad

- USB port is broken (not likely as you stated that you tried it in multiple ports)

- USB drivers are bad (have you tried it in both USB 2 and USB 3 ports?)  If it BSOD's on both USB 2 and USB 3 ports - then we can presume that the USB drivers are OK

- Windows drivers are bad (updating Windows and running DISM/SFC will usually fix this).  Please be sure that you have ALL available Windows Updates.  Once Windows is fully updated, this is the least likely thing.

- other drivers/devices are conflicting with the Track IR device (I don't think that this is likely, but I include it in order to be more complete)

 

Can you try the Track IR device on another computer?  If so, does it cause BSOD's?  If so, then it's most likely that the Track IR device is damaged (although bad drivers from the Track IR company are also a possibility).

 

OK, enough of the discussion.  Let's move on to the reports:

 

Only 208 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Truecrypt is no longer being worked on, and as such it may have undetected vulnerabilities/security issues.  Please uninstall it.

Here's a link to their page where they discuss it (and some possible solutions):  http://truecrypt.sourceforge.net/

 

Please uninstall MalwareBytes as it's running in memory along with your Avast - and they may be conflicting.

Should you choose to reinstall MalwareBytes, please DO NOT opt in for the trial of the Pro version - as this is the component that causes it to load into memory.

 

The memory dumps look pretty "messy" to me - so this may take a bit of work to figure out.

Please bear with me, as sometimes I'll be talking to myself (as I type) - trying to make sense of the patterns/events that I'm seeing.

 

First are the dumps themselves.  3 of them blame the ASMedia USB controller - which we don't find unusual as you've experienced BSOD's when plugging in the Track IR device.

But 1 of them points to wifi drivers. 

 

So, I look into the drivers in the Network section of MSINFO32 and find that you have a 2015 version of athrx.sys for your TP-LINK 450Mbps Wireless N Adapter
BUT, the memory dumps show that you have a 2011 version.  The version in MSINFO32 is located in C:\Windows\system32\DRIVERS\  So, I used WinDbg to figure out where the 2011 version was, and it was in the same place.   Have you updated or downgraded the drivers on this device?

 

Also, I noted from the dumps that you'd updated the ASMedia USB controller driver sometime between the first and last memory dumps.  That tends to rule out a driver problem with the ASMedia USB controller.

 

So, the hunt goes on....  I found an outdated driver for a USB device in the memory dumps - it dates from 2009.

That driver is npusbio_x64.sys, and it usually belongs to NaturalPointOptitrack driver (from here:  http://www.carrona.org/drivers/driver.php?id=npusbio_x64.sys )

While the driver is present in both the memory dumps and the MSINFO32 report - there's no sign of the Natural Point Optitrack device
So I go to the Optitrack website and find that it's related to Motion Capture.  Have you installed/are you using some sort of motion capture device that works through your USB?

If so, please uninstall it and see if that helps to stop the BSOD's.

 

Also have to wonder about the Saitek drivers - as they date from 2009 also.

Although they may have worked well in the past, there's no guarantee that they'll continue to work well in the future.

A computer is a dynamic system, with changes in drivers affecting not only that product, but also affecting other products that attempt to use the same resources as the device in question.

 

A quick discussion (this is in general terms and isn't intended to be 100% accurate for all systems):

It's quite possible for a device to work in Windows, yet not be compatible with Windows (or with other devices).

Compatibility is a term that changes as the OS changes (or as other devices change) - and it's a relative term depending on where you are in the development of drivers for Windows and drivers for your device.

 

For example, your Saitek device could work just fine when installed.  

Then Windows installs an update. 

Then the Saitek device stops working properly (because of that update).

While the Saitek device appears compatible (because it was working), now it's not (because it's not working - due to the Windows Update).

Driver development guidelines (set by Microsoft yet not required) help to prevent this sort of problem.

But, in the end, Saitek developed the drivers - so they are responsible for fixing it.

 

Now, you already know that there are some problems with the Saitek drivers as you've found ways to work around them.

That doesn't mean that they are compatible either - rather it means that you've found a way of working the device that doesn't engage the portions that aren't compatible.

 

While I'm not saying that the Saitek is to blame, I'm saying that you have to test it in order to find out it if is contributing.

To do this, uninstall the Saitek software and physically remove the device from your system.

Then reboot and test to see if the BSOD's continue.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SaiMini.sys                 Wed Jun  3 06:09:18 2009 (4A264BCE)
Saitek Magic Mini driver}http://www.saitek.com/uk/down/drivers.php
http://www.carrona.org/drivers/driver.php?id=SaiMini.sys
 
SaiBus.sys                  Wed Jun  3 06:09:19 2009 (4A264BCF)
Saitek Magic Bus driver}http://www.saitek.com/uk/down/drivers.php
http://www.carrona.org/drivers/driver.php?id=SaiBus.sys
 

So, there's plenty of other things to look at, but this should give you a good start.

Just follow along line-by-line and we'll see what happens as you make fixes/tests.

Good luck!

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Mon Jun 15 07:43:37.635 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061515-4243-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:02:49.837[/B]
Probably caused by :[B]asmtxhci.sys ( asmtxhci+1d9bc )[/B]
BugCheck [B]3B, {c0000005, fffff8800598d9bc, fffff8800a99dde0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800598d9bc, Address of the instruction which caused the bugcheck
Arg3: fffff8800a99dde0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  iusb3mon.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_asmtxhci+1d9bc[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  2012
  BIOS Release Date             09/30/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 15 07:02:17.109 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061515-5163-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:02:59.311[/B]
Probably caused by :[B]asmtxhci.sys ( asmtxhci+1d9bc )[/B]
BugCheck [B]3B, {c0000005, fffff8800590b9bc, fffff88009898de0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800590b9bc, Address of the instruction which caused the bugcheck
Arg3: fffff88009898de0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  iusb3mon.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_asmtxhci+1d9bc[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  2012
  BIOS Release Date             09/30/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 14 22:08:27.791 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061415-5007-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 9:09:54.603[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]vwififlt.sys ( vwififlt!filterDoInternalRequest+156 )[/B]
BugCheck [B]1000009F, {4, 258, fffffa8006d05b50, fffff80000b9a3d0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8006d05b50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9a3d0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x9F_4_vwififlt!filterDoInternalRequest+156[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  2012
  BIOS Release Date             09/30/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 14 12:57:42.149 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061415-6364-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 6:56:58.244[/B]
*** WARNING: Unable to verify timestamp for asmtxhci.sys
*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
Probably caused by :[B]asmtxhci.sys ( asmtxhci+2be4 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88008b77be4, fffff8800c665708, fffff8800c664f60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88008b77be4, The address that the exception occurred at
Arg3: fffff8800c665708, Exception Record Address
Arg4: fffff8800c664f60, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_asmtxhci+2be4[/B]
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  2012
  BIOS Release Date             09/30/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Mon Jun 15 07:43:37.635 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]npusbio_x64.sys             Fri Aug 28 10:31:37 2009 (4A97EA49)[/B][/COLOR]
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
athrx.sys                   Tue Feb 22 15:17:31 2011 (4D6419DB)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
iqvw64e.sys                 Thu Nov 14 10:22:43 2013 (5284EAC3)
asmthub3.sys                Thu Jan  9 04:16:42 2014 (52CE68FA)
iusb3hcs.sys                Wed Feb 12 06:06:11 2014 (52FB55A3)
e1d62x64.sys                Fri Mar 14 14:22:47 2014 (532348F7)
RTKVHD64.sys                Thu Apr 24 07:40:09 2014 (5358F819)
truecrypt.sys               Mon May 26 20:39:59 2014 (5383DEDF)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
asmtxhci.sys                Tue Dec 23 23:38:40 2014 (549A4350)
MBAMSwissArmy.sys           Thu Jan  8 21:45:43 2015 (54AF40D7)
NvStreamKms.sys             Tue Mar 17 02:19:52 2015 (5507C788)
nvvad64v.sys                Wed Apr  1 10:36:50 2015 (551C0282)
aswMonFlt.sys               Tue Apr 21 09:00:52 2015 (55364A04)
aswRvrt.sys                 Tue Apr 21 09:00:59 2015 (55364A0B)
aswHwid.sys                 Tue Apr 21 09:01:20 2015 (55364A20)
aswRdr2.sys                 Tue Apr 21 09:01:31 2015 (55364A2B)
aswSnx.sys                  Tue Apr 21 09:01:36 2015 (55364A30)
aswVmm.sys                  Tue Apr 21 09:15:40 2015 (55364D7C)
aswSP.sys                   Tue Apr 21 09:16:09 2015 (55364D99)
aswStm.sys                  Tue Apr 21 09:18:49 2015 (55364E39)
nvlddmkm.sys                Wed May 27 22:49:51 2015 (5566824F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 15 07:02:17.109 2015 (UTC - 4:00)**************************
[COLOR=RED][B]SaiMini.sys                 Wed Jun  3 06:09:18 2009 (4A264BCE)[/B][/COLOR]
[COLOR=RED][B]SaiBus.sys                  Wed Jun  3 06:09:19 2009 (4A264BCF)[/B][/COLOR]
SaiK075C.sys                Tue Apr 16 13:11:20 2013 (516D8638)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 14 22:08:27.791 2015 (UTC - 4:00)**************************
asmtxhci.sys                Thu Jan  9 04:16:37 2014 (52CE68F5)
iusb3hub.sys                Wed Feb 12 06:04:30 2014 (52FB553E)
iusb3xhc.sys                Wed Feb 12 06:04:33 2014 (52FB5541)
[/font]

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=npusbio_x64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=SaiMini.sys
http://www.carrona.org/drivers/driver.php?id=SaiBus.sys
SaiK075C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
 


Edited by usasma, 17 June 2015 - 05:30 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 17 June 2015 - 06:31 AM

EDIT:  Sorry for the delay in responding.  I started on this yesterday morning, but had to run out of the house as my kid's babysitter cancelled at the last minute, and I had to pinch-hit as the babysitter for my grandson.

 

 

 

Just wanted to say - apologies, are you kidding?  I appreciate you responding at all!  And the amount of effort you have put into this, wow thank you so much.  I really appreciate it!

 

Since I posted this I have been troubleshooting and have made some of the changes you have suggested -  the Saitek drivers are gone, I am replacing that joystick anyway.  Also the Track IR is working now.  I got on a chat session with Asus support and they had me upgrade the BIOS.  I had it at the latest I thought I needed, because everything beyond that was only for Gen 5 processors and I have an I5,  I have not seen a BSOD since then but still have some wierdness.  Will explain below.

 

So here is what I have done so far (I will continue with your suggestions when I get back from work tonight)

 

- removed Saitek

- upgraded BIOS to latest from ASUS

- reinstalled all drivers for ASUS: Chipset, USB, LAN, VGA, Audio, LAN

- noticed on the motherboard the EZMP switch for memory was on, I turned it off.  Dont want to overclock anything until I have a stable system, if at all.

 

I was able to finally get the Track IR plugged in without a blue screen (yay!) and have it working.  But I am not sure I am out of the woods yet - the first time I rebooted I noticed in Device Manager the device ASMedia XHC1.0 Controller had the yellow warning symbol, and looking at it revealed a "Code 12: This device cannot find enough free resources that it can use

 

So I reinstalled the ASMedia drivers and rebooted, it came back.  Not sure if it will stay there or not so in the mean time I am going to keep working on your suggestions.  Also while searching online I found quite a bit about the Asus boards and resource conflicts between USB devices and PCIE slots - not sure I really understand it or it applies to me but its curious.

 

Again, thank you for taking the time to do this - I have seen much less effort from people that are *paid* to do such things, so I am very impressed and grateful.

 

Stay tuned...



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:19 AM

Posted 17 June 2015 - 07:13 AM

Interesting about the BIOS update.  At work we've decided to do BIOS updates on all systems as a part of our "system update" process.

On the forums I usually suggest it for Win8 and above systems, but haven't been doing that for Win7 and earlier on a routine basis.

FWIW - the listed "fixes" for a BIOS update isn't always a complete listing of what they've actually done in updating it.  They have to translate what they did in code to something that we can understand - and that's not an easy task (that's why I no longer try to learn how to code :0)

 

At work when we get that XHCI error (but usually on a different controller), we just uninstall it (by right clicking in Device Manager) and then reboot.  That usually fixes it.  Customers will come into work having had this error for months (maybe years) and not even know about it.

 

Also, check to see if anything is plugged into the USB 3 ports.  If so, try plugging them into the USB 2 ports (if any), then update the ASMedia USB 3 drivers again.  I'm just thinking aloud here - it might be a hardware or driver problem with a USB device that's plugged in.  Maybe not compatible w/USB 3?

What USB devices are plugged in?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 17 June 2015 - 03:56 PM

Well it gets wierder - 

 

Started up today and noticed teh ASmedia is x'd out again, so I tried your suggestion to uninstall it.  As soon as I hit "OK" I got a blue screen.  REbooted, came back up and its still there with no warning lable.

 

What the...?!

 

Anyway, I have next to no devices installed:

 

Track IR

Logitech Mouse

Peroxx Keyboard

Phone charger



#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:19 AM

Posted 17 June 2015 - 04:10 PM

If the XHCI is there without a warning, let's see what happens over the next few days.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 19 June 2015 - 06:27 AM

There have been no more blue screens, but the ASMedia device dissapears after some reboots.  In fact  Its not there right now, I am wondering if there is some persistence setting in the BIOS or something?  It was ok for a while and I replaced the Saitek with a CH Fighterstick and Pro Throttle, which worked fine as long as the system was up.  After rebooting they were gone, I unplugged and plugged them back in, reinstalled the drivers and they work.  Until the next reboot, and they are gone again,  I see these entries in event viewer:

 

 

The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.

 

Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
   at SetupAfterRebootService.SetupARService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
 
I tried to get into the BIOS to see if I could get any clues and the mouse was  uncontrolable - I had forgotten about that, the same thing happened when the Saitek X52 was plugged in.  Unplugging it would give back mouse control and it looks like the CH joystick/throttle is doing the same thing.
 
What the blazes is up with USB on this thing?!
 
I am not sure if I have a bad motherboard or am just missing something.

Edited by RollTheBones, 19 June 2015 - 06:39 AM.


#10 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:19 AM

Posted 20 June 2015 - 03:59 AM

Let's take a look at a fresh copy of this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 20 June 2015 - 06:09 AM

Let's take a look at a fresh copy of this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

 

 

Its pretty small, so here it is.   I use Coretemp, all four cores idle between 27-29 and the highest I have seen them go is around 40 after some gaming.

Attached Files



#12 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:19 AM

Posted 21 June 2015 - 05:01 AM

I prefer HWMonitor as it monitors ALL sensors, not just the CPU.

I like to see what the hard drive, video, motherboard, and other sensors report (and their history over time).

 

Don't focus on Driver Managment for now.

As long as a device doesn't report an error, then don't worry about it.

If a device reports and error and that device is working fine for you - just keep an eye on it.

 

You have problems with a CH Products Control Manager.  The error is an Access Denied error (0xc0000005), so I'd suspect corruption or incompatibility.

Try uninstalling it, and then only reinstalling it if you can get a Windows 7 compatible driver.

 

The Setup After Reboot Service cannot be started.  Likely this belongs to your Realtek Audio.

Please download a fresh set of Realtek audio drivers from here:  http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Uninstall the current Realtek Audio drivers

then install the freshly downloaded drivers

 

Beyond that, it looks like the CH Joystick is your problem.

I'd suggest posting over in the CH communities for more expert assistance:  http://www.chproducts.com/13-29620-Downloads-and-Community-Links.php

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 RollTheBones

RollTheBones
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Local time:08:19 AM

Posted 21 June 2015 - 04:22 PM

I prefer HWMonitor as it monitors ALL sensors, not just the CPU.

I like to see what the hard drive, video, motherboard, and other sensors report (and their history over time).

 

Don't focus on Driver Managment for now.

As long as a device doesn't report an error, then don't worry about it.

If a device reports and error and that device is working fine for you - just keep an eye on it.

 

You have problems with a CH Products Control Manager.  The error is an Access Denied error (0xc0000005), so I'd suspect corruption or incompatibility.

Try uninstalling it, and then only reinstalling it if you can get a Windows 7 compatible driver.

 

The Setup After Reboot Service cannot be started.  Likely this belongs to your Realtek Audio.

Please download a fresh set of Realtek audio drivers from here:  http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Uninstall the current Realtek Audio drivers

then install the freshly downloaded drivers

 

Beyond that, it looks like the CH Joystick is your problem.

I'd suggest posting over in the CH communities for more expert assistance:  http://www.chproducts.com/13-29620-Downloads-and-Community-Links.php

 

Good luck!

 

Thanks, I will get on the software updates.  Not too sure about the CH Control manager, that link is where I got the current one from.  Maybe an uninstall/reinstall is needed for that too.

 

Appreciate the assistance!  






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users