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New build randomly hangs


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#1 therightdeal

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Posted 15 June 2015 - 03:00 PM

Hello, can someone please try and help me? I recently built my own computer. A friend put it together. Since then the computer will randomly hang for about 1 minute or so and then it resolves as if nothing happened. There are no errors reported in Event Viewer. Today after it froze it said there was a 30000 milisecond timeout while waiting for the Windows Error Reporting Service to connect. Also came across this once it unfroze:
 
The Intel Management ® Engine Interface is being disabled
 
Also found this:

 

Microsoft Antimalware has encountered an error trying to update signatures. 

 

LMS lost connection to Intel ® MEI driver.

 

 

- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7009</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2015-06-16T19:08:55.162170400Z" />
  <EventRecordID>15979</EventRecordID>
  <Correlation />
  <Execution ProcessID="652" ThreadID="2784" />
  <Channel>System</Channel>
  <Computer>user-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">30000</Data>
  <Data Name="param2">Windows Error Reporting Service</Data>
  </EventData>
  </Event>
 
Thanks. I'm at my wits end here. I've brought this pc to two computer shops and both said it was not freezing, but as soon as I get it back to my house it starts hanging the usual 1 minute time and then resuming like nothing happened. 

Edited by hamluis, 15 June 2015 - 03:15 PM.
Moved from Win 7 to Crashes/BSODs - Hamluis.


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#2 TheLaughingITMann

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Posted 15 June 2015 - 04:00 PM

To what end did these shops say the PC was not freezing? Cause one of many things can be happening:

 

-MOBO is bad

-PSU is bad

-HDD is bad

-RAM is bad

-OS botched on an update, so it's feeling it

-Virus/malware

 

If Microsoft's AM solution is hanging up, and it's a new build...that plus speed issues MAY suggest something snuck on there that wasn't meant to be.


Edited by TheLaughingITMann, 15 June 2015 - 04:01 PM.


#3 therightdeal

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Posted 15 June 2015 - 04:05 PM

They stress tested the GPU, CPU and said they were monitoring it for several hours with no freezing issues. I thought it was down to playing games, but it is doing it without running any games.

 

Now when it hangs I keep getting this error at exactly the time it goes down:

 

"The multimedia class scheduler entered the running state"

 

I've checked RAM and I use an SSD. RAM reported no issues. Temps are fine as well.

 

It appears to be happening every hour - hour and a half..

 

Thanks


Edited by therightdeal, 15 June 2015 - 04:11 PM.


#4 thisisu

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Posted 16 June 2015 - 05:55 AM

Read Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista please :)

 



#5 therightdeal

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Posted 16 June 2015 - 11:59 AM

Will do, but I don't receive any BSOD's whatsoever.



#6 therightdeal

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Posted 16 June 2015 - 01:32 PM

Have uploaded the files if someone can have a look. Many thanks. Ran a RAM test and it passed. Many thanks.

 

· OS - Windows 8.1, 8, 7, Vista ? - Windows 7
· x86 (32-bit) or x64 ? - 64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Cousin installed it
· Age of system (hardware) - Bought 2 weeks ago
· Age of OS installation - have you re-installed the OS? 2 weeks and no I haven't reinstalled

· CPU - i5 4460
· Video Card - GTX 960 2GB
· MotherBoard - (if NOT a laptop) - MSI Z97 Gaming 3
· Power Supply - brand & wattage (skip if laptop) Super Flower Golden Green HX 550W 80+

 

Many thanks for your help.

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop?

Attached Files


Edited by therightdeal, 16 June 2015 - 01:38 PM.


#7 therightdeal

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Posted 17 June 2015 - 03:25 AM

Anyone?

Was thinking of RMAing the graphics card.

#8 thisisu

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Posted 17 June 2015 - 04:47 PM

It does appear to be related to the graphics card. You had a BSOD log dated June 12, 2015 (061215-6458-01.dmp)

 

The crash involved a driver (nvlddmkm.sys) from the NVIDIA graphic card

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {74, 2, 0, fffff88004c2adfe}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+397dfe )

and it looks like you already have a very new driver (dated 06.06.2015)

Driver	c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.5306, 10.49 MB (10,995,528 bytes), 06/06/2015 00:36)

Do you have a spare graphics card that you can try? Or can you use the onboard graphics (if applicable) for a while?

 

EDIT: Looked up your motherboard, you do have onboard graphics. Try that, see if the system still BSODs.


Edited by thisisu, 17 June 2015 - 04:50 PM.





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