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New Build - Frequent BSOD (Windows 8.1)


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#1 deefx17

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Posted 15 June 2015 - 02:50 PM

OS - Windows 8.1 x64 Bit

· Age of system (hardware) - Less than 2 weeks
· Age of OS installation - have you re-installed the OS? - Re-installed Windows 8.1 + Drivers + Updates 3-4 days ago and issue still persist

· CPU - i7 4790 (Ran IntelBurnTest + Prime95 - No Errors after running for 3-4 Hours)
· Video Card - MSi GTX 970 - Burned In with Furmark and Unigen Valley - No Errors)
· MotherBoard - Gigabyte GA-Z97MX-Gaming 5 (Flashed BIOS to latest)
· Power Supply - Corsair CX750M
· RAM - Kingston HyperX 16gb (8GB x 2) (Ran Memtest -> 14 Passes)
 

I was unable to generate a report from PerfMon. I got this after executing the command in command prompt (admin) - perfmon /report 

 

Error:
 
An error occured while attempting to generate the report.
   
The operator or administrator has refused the request.

 

 

This PC is a customer of mine and I can't seem to figure out what is causing these BSOD, When I took a look at it I was unable to replicate any of the issues, the only thing that was added after my customer took it back home was a D-Link DWA-182 Wireless USB Stick, Avast and the customer phone (connecting via USB)

 

Can someone kindly analyze the dump files and help me pinpoint what the cause is?

 

Thanks!

Attached Files



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#2 thisisu

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Posted 16 June 2015 - 05:47 AM

Looks to be caused by this driver: rtwlanu.sys which looks to be related to this one: rtwlane.sys -> Realtek PCI-E Wireless LAN NIC NDIS Driver

 

Driver dates are from 2013. Try to find an update

rtwlane.sys                 Thu Jul 11 09:20:03 2013 (51DEBF13)
rtwlanu.sys                 Thu Dec 12 00:56:17 2013 (52A95E11)
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffcf8097ff4f00, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80094e43287, address which referenced memory
FAILURE_BUCKET_ID:  AV_VRF_rtwlanu+23287
STACK_TEXT:  
fffff800`559e9c68 fffff800`53ddf7e9 : 00000000`0000000a ffffcf80`97ff4f00 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`559e9c70 fffff800`53dde03a : 00000000`00000000 ffffe000`36e00000 fffff800`53fdfa00 fffff800`543157b4 : nt!KiBugCheckDispatch+0x69
fffff800`559e9db0 fffff800`94e43287 : ffffe000`45a59040 00000000`00000000 0000307f`624eb198 00000000`00000000 : nt!KiPageFault+0x23a
fffff800`559e9f40 ffffe000`45a59040 : 00000000`00000000 0000307f`624eb198 00000000`00000000 ffffe000`36e00000 : rtwlanu+0x23287
fffff800`559e9f48 00000000`00000000 : 0000307f`624eb198 00000000`00000000 ffffe000`36e00000 fffff800`94e9dcd9 : 0xffffe000`45a59040

Something else of note:

ASUS PCE-N10 11n Wireless LAN PCI-E Card	PCI\VEN_10EC&DEV_8176&SUBSYS_84B51043&REV_01\4&173FB707&0&00E4	This device is disabled.

Was this intentionally disabled? Just wondering.. :)

 

Also related:

   2978520   1/10/2014   10:22:46 AM  "C:\Windows\pcidevice\DWA182\Win7\X64\rtwlanu.sys"
   2971352   1/10/2014   10:22:46 AM  "C:\Windows\pcidevice\DWA182\Win8\X64\rtwlanu.sys"
   2968280   11/15/2013    3:31:54 PM  "C:\Windows\pcidevice\DWA182\Win81\X64\rtwlanu.sys"

So it's the D-Link DWA-182 Wireless USB Stick causing an issue.


Edited by thisisu, 16 June 2015 - 05:51 AM.


#3 usasma

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Posted 16 June 2015 - 06:47 AM

Just my 2¢ -

 

FYI - wireless USB devices often cause BSOD's - especially with older drivers (yours appears to date from 2015, so the age probably isn't a factor).

I'd suggest removing the wireless USB device (along with it's software) and relying on the internal PCIe device while troubleshooting.

 

So, as the PCIe wireless LAN device was spitting errors - that's the most likely place to start with.

Download a fresh, Win8.1 compatible version of the driver

Then uninstall the current driver's software

Then install the freshly downloaded driver package

 

It may be that the PCIe device is bad, in which case you'd have to test with another card.

Or, you can test by removing the card and using a wired connection temporarily.

 

You might try turning on Driver Verifier in order to help generate BSOD's.

Try it using these instructions:  http://www.carrona.org/verifier.html

 

Good luck!


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#4 deefx17

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Posted 17 June 2015 - 12:18 AM

Thanks for the suggestions!

 

So far I've removed the ASUS card from the PC and have deleted all drivers, using just the DWA-182 with updated drivers, so far no crashes. And yes thisisu I disabled it while I was trying to troubleshoot the machine :)

 

Cheers






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