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#1 Tyransaurus

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Posted 15 June 2015 - 11:10 AM

I have an Asus windows 8.1 Laptop I have tried many options for it but whenever I boot it, it pops with a black screen and stays there. There is nothing else on the screen and I can't get anything to work

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#2 usasma

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Posted 17 June 2015 - 05:04 PM

Can you boot to the recovery tools?

At what point does the black screen pop up?  Are you able to log in before this happens?  If so, try holding down "Shift" while you shutdown from the login screen.

 

Then try System Restore to a point before the black screen started.

If that doesn't work, then try a Refresh

If that doesn't work, then try a Reset (this will wipe everything off of the disk - all your files will be erased).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Tyransaurus

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Posted 20 June 2015 - 11:40 AM

Can you boot to the recovery tools?
At what point does the black screen pop up?  Are you able to log in before this happens?  If so, try holding down "Shift" while you shutdown from the login screen.
 
Then try System Restore to a point before the black screen started.
If that doesn't work, then try a Refresh
If that doesn't work, then try a Reset (this will wipe everything off of the disk - all your files will be erased).

I can't get on anything and as soon as I turn it on it stays black and never changes. I can't reset or reboot since I don't have a disc that goes with it and shift doesn't work either

#4 usasma

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Posted 22 June 2015 - 04:04 AM

Have you tried an external monitor (if it has a port for that)?

 

If you're unable to even see the Asus screen when booting, I'd suggest having a technician take a look at it.  Some shops will give a free estimate before attempting repairs.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Tyransaurus

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Posted 27 June 2015 - 02:55 PM

Have you tried an external monitor (if it has a port for that)?
 
If you're unable to even see the Asus screen when booting, I'd suggest having a technician take a look at it.  Some shops will give a free estimate before attempting repairs.

Hm I don't know any technician stores for imputed can you list some plz and also what do you mean by external ports

#6 usasma

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Posted 28 June 2015 - 05:01 AM

Some laptops have either a VGA port or an HDMI port on the side

 

Images of VGA plugs here:  https://www.google.com/search?q=vga&source=lnms&tbm=isch&sa=X&ei=ysSPVYrFHsjs-AGkxYCgDg&ved=0CAcQ_AUoAQ&biw=1600&bih=758

Images of HDMI plugs here:  https://www.google.com/search?q=hdmi&biw=1600&bih=758&source=lnms&tbm=isch&sa=X&ei=JsWPVerHBoH4-AGDwYC4Cg&ved=0CAcQ_AUoAg

 

They will allow you to connect to an external monitor and see if there is a picture.

This will let you know if there's just no signal getting to the monitor on the laptop - or if the laptop monitor on the laptop is bad (if you see things on the external monitor).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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