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Sporadic black screen - CD ROM tray opening/closing - reboot loop


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4 replies to this topic

#1 thrashette

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Posted 14 June 2015 - 07:29 PM

Hi, all! I've had a strange, recurring issue for the past few months. It only has happened three times, and I can't reproduce it. Nothing appears in the event log after this occurs, other than the usual kernel power error from the computer turning off. 

 

This doesn't happen during intensive activities, just regular browsing. What happens is I lose display, and the (empty) disc tray begins to open and close while the computer attempts to reboot repeatedly. I then turn off the power supply, and my motherboard produces code 55-- memory not installed. I bring the computer into the kitchen to work on it, and the moment I plug it in and try turning it on in there, it's fine. I bring it back into my room and use it as normal, until this happens again like a month later.

 

I've run an overnight memtest and it comes up clean. Same for chkdsk. I'm not getting any regular bluescreens-- while I know that they've occurred in my 3-year-old machine's lifespan, they were unreemarkable one-offs. Things (connectors, mem sticks, graphics card) are re-seated occasionally while dusting, but nothing seems to be connected improperly, especially since the computer functions as intended 99% of the time.

 

I really have no idea what is happening. I don't have any spare equipment available to swap in and out. Is there any way I can figure out what's going on here? 

 

Specs: 

Stock Intel i5-3570k @ 3.4 GHz

Nvidia Geforce GTX 660 2 GB (EVGA factory OC)

8 GB Ram

1 TB HDD (350 GB free) 

ASRock z77 Extreme 4

Antec Basiq 550W PSU


Edited by thrashette, 14 June 2015 - 07:34 PM.


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#2 hamluis

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Posted 15 June 2015 - 09:28 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 thrashette

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Posted 15 June 2015 - 12:56 PM

MiniToolBox by Farbar Version: 11-05-2015 01
Ran by Emma (administrator) on 15-06-2015 at 13:46:01
Running from "C:\Users\Emma\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2015 02:12:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (06/14/2015 08:10:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 11.6.0.1030, time stamp: 0x5042b0f0
Faulting module name: ISDI2.dll, version: 11.6.0.1030, time stamp: 0x5042b0b6
Exception code: 0xc0000417
Fault offset: 0x0004d11f
Faulting process id: 0xff8
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3

Error: (06/14/2015 08:09:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/14/2015 08:08:05 PM) (Source: ISCT Agent) (User: )
Description: CAgentState::DoPeriodicSuspendResume ****Error in initialize NetDetect, status = 0x2

Error: (06/14/2015 08:01:10 PM) (Source: ISCT Agent) (User: )
Description: CAgentState::DoPeriodicSuspendResume ****Error in initialize NetDetect, status = 0x2

Error: (06/14/2015 09:06:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 11.6.0.1030, time stamp: 0x5042b0f0
Faulting module name: ISDI2.dll, version: 11.6.0.1030, time stamp: 0x5042b0b6
Exception code: 0xc0000417
Fault offset: 0x0004d11f
Faulting process id: 0x144c
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3

Error: (06/14/2015 09:04:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/14/2015 09:03:30 AM) (Source: ISCT Agent) (User: )
Description: CAgentState::DoPeriodicSuspendResume ****Error in initialize NetDetect, status = 0x2

Error: (06/14/2015 02:26:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 11.6.0.1030, time stamp: 0x5042b0f0
Faulting module name: ISDI2.dll, version: 11.6.0.1030, time stamp: 0x5042b0b6
Exception code: 0xc0000417
Fault offset: 0x0004d11f
Faulting process id: 0xb08
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3

Error: (06/14/2015 02:25:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (06/15/2015 01:39:45 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video7CMDre 00000000 00000088 ff1fe121 00000007 00000000

Error: (06/15/2015 01:39:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (06/14/2015 08:10:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (06/14/2015 08:09:57 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (06/14/2015 08:08:00 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:01:04 PM on ‎6/‎14/‎2015 was unexpected.

Error: (06/14/2015 08:01:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:47:51 PM on ‎6/‎14/‎2015 was unexpected.

Error: (06/14/2015 09:06:09 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (06/14/2015 09:05:08 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (06/14/2015 09:03:24 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:01:40 AM on ‎6/‎14/‎2015 was unexpected.

Error: (06/14/2015 09:01:44 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video7CMDre 00000000 00000088 ff1fe121 00000007 00000000


Microsoft Office Sessions:
=========================
Error: (06/15/2015 02:12:03 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (06/14/2015 08:10:46 PM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe11.6.0.10305042b0f0ISDI2.dll11.6.0.10305042b0b6c00004170004d11fff801d0a6ffb5edf293C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exeC:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\ISDI2.dllf7e75258-12f2-11e5-bdaf-bc5ff4832e6e

Error: (06/14/2015 08:09:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/14/2015 08:08:05 PM) (Source: ISCT Agent)(User: )
Description: CAgentState::DoPeriodicSuspendResume ****Error in initialize NetDetect, status = 0x2

Error: (06/14/2015 08:01:10 PM) (Source: ISCT Agent)(User: )
Description: CAgentState::DoPeriodicSuspendResume ****Error in initialize NetDetect, status = 0x2

Error: (06/14/2015 09:06:06 AM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe11.6.0.10305042b0f0ISDI2.dll11.6.0.10305042b0b6c00004170004d11f144c01d0a6a2dd369d03C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exeC:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\ISDI2.dll1d4ac1db-1296-11e5-974d-bc5ff4832e6e

Error: (06/14/2015 09:04:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/14/2015 09:03:30 AM) (Source: ISCT Agent)(User: )
Description: CAgentState::DoPeriodicSuspendResume ****Error in initialize NetDetect, status = 0x2

Error: (06/14/2015 02:26:34 AM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe11.6.0.10305042b0f0ISDI2.dll11.6.0.10305042b0b6c00004170004d11fb0801d0a66b0ad925bdC:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exeC:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\ISDI2.dll4ce4775e-125e-11e5-97cb-bc5ff4832e6e

Error: (06/14/2015 02:25:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Acrobat.com (HKLM-x32\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.0.4990 - Adobe Systems Inc.)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader 9 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A90000000001}) (Version: 9.0.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Adventurer Manager (HKLM-x32\...\Steam App 280320) (Version: - Vigilant Addiction Studios)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
Apple Application Support (HKLM-x32\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Archeage Beta (HKLM-x32\...\Glyph Archeage Beta) (Version: - Trion Worlds, Inc.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.10.1.0 - Asmedia Technology)
Asmedia ASM106x SATA Host Controller Driver (HKLM-x32\...\{61942EF5-2CD8-47D4-869C-2E9A8BB085F1}) (Version: 1.3.1.000 - Asmedia Technology)
ASRock App Charger v1.0.5 (HKLM\...\ASRock App Charger_is1) (Version: - ASRock Inc.)
ASRock eXtreme Tuner v0.1.257 (HKLM-x32\...\ASRock eXtreme Tuner_is1) (Version: - )
ASRock InstantBoot v1.29 (HKLM-x32\...\ASRock InstantBoot_is1) (Version: - )
ASRock SmartConnect v1.0.6 (HKLM\...\ASRock SmartConnect_is1) (Version: - ASRock Inc.)
ASRock XFast RAM v2.0.9 (HKLM\...\ASRock XFast RAM_is1) (Version: - ASRock Inc.)
Audacity 2.0.4 (HKLM-x32\...\Audacity_is1) (Version: 2.0.4 - Audacity Team)
AVG 2014 (HKLM\...\{4D0C0C5B-9D7F-4391-BDBA-602B75EF7C43}) (Version: 14.0.4311 - AVG Technologies) Hidden
AVG 2014 (HKLM\...\{C88D81A7-A796-4310-94C3-D67DE5273A94}) (Version: 14.0.4800 - AVG Technologies) Hidden
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4800 - AVG Technologies)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom NetLink Controller (HKLM\...\{C91DCB72-F5BB-410D-A91A-314F5D1B4284}) (Version: 14.8.5.1 - Broadcom Corporation)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
CyberLink PowerDirector 13 (HKLM-x32\...\{BA385AFC-00B1-417C-8C20-74B996EF3AF0}) (Version: 13.0.2104.0 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Diablo III (HKLM-x32\...\Diablo III) (Version: - Blizzard Entertainment)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.70 - DivX, LLC)
Dragon Age: Origins (HKLM-x32\...\Steam App 17450) (Version: - BioWare)
Dragonsphere (HKLM-x32\...\GOGPACKDRAGONSPHERE_is1) (Version: 2.0.0.14 - GOG.com)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.6 - Dropbox, Inc.)
Duel of Champions (HKCU\...\MMDoC-PDCLive) (Version: - Ubisoft)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
EverQuest (HKCU\...\SOE-EverQuest) (Version: 1.0.3.183 - Sony Online Entertainment)
EverQuest II (HKCU\...\SOE-EverQuest II) (Version: 1.0.3.183 - Sony Online Entertainment)
EVGA PrecisionX 16 (HKLM-x32\...\{54C2F767-A27B-44E7-8103-E37FC30FB06C}) (Version: 5.3.5 - EVGA Corporation)
Firefall (HKLM-x32\...\{CFEF8DB5-B45E-4b05-90BE-D02AA6F45354}) (Version: - Red 5 Studios)
Firefall Public Test (HKLM-x32\...\{757E7E12-71BB-4241-B2A8-1025FBF2652A}) (Version: - Red 5 Studios)
Game Dev Tycoon (HKLM-x32\...\Steam App 239820) (Version: - Greenheart Games)
Geeks3D FurMark 1.11.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version: - Geeks3D)
Glyph (HKLM-x32\...\Glyph) (Version: - Trion Worlds, Inc.)
GOG.com Downloader version 3.6.0 (HKLM-x32\...\{456A5815-604D-4D72-94DF-346D2B978A59}_is1) (Version: 3.6.0 - GOG.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version: - NCsoft Corporation, Ltd.)
GunZ 2: The Second Duel (HKLM-x32\...\Steam App 242720) (Version: - MAIET Entertainment)
Hearthstone (HKLM-x32\...\Hearthstone) (Version: - Blizzard Entertainment)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version: - Blizzard Entertainment)
HEX (HKLM-x32\...\{E31B651A-B48C-423C-8D0D-855756C8B7E8}_is1) (Version: - HEX Entertainment)
Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.36354 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1281 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2857 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.6.0.1030 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Smart Connect Technology 2.0 x64 (HKLM\...\{D1B033E8-A077-4B0D-9831-5798E19E861E}) (Version: 2.0.1083.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Kits Configuration Installer (HKLM-x32\...\{E14DDED2-919B-FCCB-84AC-5ABB6D182D46}) (Version: 8.59.25584 - Microsoft) Hidden
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version: - )
Landmark Beta (HKCU\...\SOE-Landmark Beta) (Version: 1.0.3.183 - Sony Online Entertainment)
League of Legends (HKLM-x32\...\{92606477-9366-4D3B-8AE3-6BE4B29727AB}) (Version: 1.3 - Riot Games)
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version: - Valve)
Loadout (HKLM-x32\...\Steam App 208090) (Version: - Edge of Reality)
Logitech Gaming Software 8.50 (HKLM\...\Logitech Gaming Software) (Version: 8.50.281 - Logitech Inc.)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.51 - Logitech Inc.)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Project Professional 2013 (HKLM-x32\...\Office15.PRJPROR) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{2DFD8316-9EF1-3210-908C-4CB61961C1AC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{3bcf8c72-b231-4d28-9f39-3405c22d8b5a}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Might and Magic VIII - Day of the Destroyer (HKLM-x32\...\GOGPACKMM8_is1) (Version: 2.0.0.13 - GOG.com)
Movie Maker (HKLM-x32\...\{8C22A294-DBBA-445F-B55C-E26817CCFE69}) (Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{C95AEB53-7FAE-4257-97AF-7136E8D9F9CA}) (Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
NCSOFT Game Launcher (HKLM-x32\...\NCLauncher_NCWest) (Version: - NCSOFT)
NCsoft Launcher (HKLM-x32\...\{5F8E2CBB-949D-4175-AC98-5ADE7F6C9697}) (Version: 1.5.19002 - NCsoft)
Neverwinter (HKLM-x32\...\Neverwinter) (Version: - Cryptic Studios)
NewBlue Video Essentials for PowerDirector (HKLM\...\NewBlue Video Essentials for Cyberlink) (Version: 3.0 - NewBlue)
NewBlue Video Essentials for Windows (HKLM-x32\...\NewBlue Video Essentials for Windows) (Version: 3.0 - NewBlue)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version: - )
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.5.2 - Notepad++ Team)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 353.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.06 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.4.5.28 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.5.28 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.06 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
OpenOffice.org 3.4.1 (HKLM-x32\...\{9F1F2AEA-C72A-4DD6-991E-C5506A5625E4}) (Version: 3.41.9593 - Apache Software Foundation)
Oracle VM VirtualBox 4.3.18 (HKLM\...\{74B7E6F9-DCAC-4ADB-B2D0-EEFDD1B5AC25}) (Version: 4.3.18 - Oracle Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.5.3.636 - Electronic Arts, Inc.)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM-x32\...\{90150000-001F-040C-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Pandemonium (HKLM-x32\...\GOGPACKPANDEMONIUM_is1) (Version: 2.0.0.15 - GOG.com)
Paperless Converter version 9.07 (HKLM-x32\...\Paperless Converter_is1) (Version: 9.07 - Rarefind Engineering Innovations Pvt. Ltd.)
Paperless Printer version 5.3.0.3 (HKLM-x32\...\Paperless Printer_is1) (Version: 5.3.0.3 - Rarefind Engineering Innovations Pvt. Ltd.)
Path of Exile (HKLM-x32\...\{90A4562F-D4A1-4B65-906D-41F236CF6902}) (Version: 1.3.0.39268 - Grinding Gear Games)
PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2-r5875) (Version: - )
PFPortChecker 1.0.39 (HKLM-x32\...\PFPortChecker) (Version: 1.0.39 - Portforward.com)
Pokémon Trading Card Game Online (HKLM-x32\...\{D81F39D4-FDA9-4356-92B1-16081D8BF71A}) (Version: 1.0.0 - The Pokémon Company International)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6559 - Realtek Semiconductor Corp.)
RIFT (HKCU\...\RIFT) (Version: - Trion Worlds, Inc.)
RollerCoaster Tycoon 3 Platinum (HKLM-x32\...\{907B4640-266B-4A21-92FB-CD1A86CD0F63}) (Version: 1.00.000 - Atari)
Saints Row IV (HKLM-x32\...\Steam App 206420) (Version: - Deep Silver Volition)
Sanctum 2 (HKLM-x32\...\Steam App 210770) (Version: - Coffee Stain Studios)
SDK Debuggers (HKLM-x32\...\{E63A3353-003C-E4C2-230B-F155212D1479}) (Version: 8.59.29746 - Microsoft Corporation) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM-x32\...\{91150000-003B-0000-0000-0000000FF1CE}_Office15.PRJPROR_{115B7592-B71D-4C27-AB34-34268FB199CA}) (Version: - Microsoft)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.5.28 - NVIDIA Corporation) Hidden
SimCity 4 Deluxe (HKLM-x32\...\{A7A34FC9-DF24-4A36-00AD-D4EFE94CC116}) (Version: - )
Simple Port Tester (HKLM-x32\...\Simple Port Tester2.1.5) (Version: 2.1.5 - PcWinTech.com)
SiSoftware Sandra Lite 2014.SP1 (HKLM\...\{C3113E55-7BCB-4de3-8EBF-60E6CE6B2396}_is1) (Version: 20.18.2014.2 - SiSoftware)
Skullgirls (HKLM-x32\...\Steam App 245170) (Version: - Lab Zero Games)
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Smite (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF017}) (Version: 0.1.1721.0 - Hi-Rez Studios)
Songsmith (HKLM-x32\...\{30906093-42C6-4968-AEDD-B915972CF0DB}) (Version: 12.08.2700 - Microsoft Research)
SoulSeek 157 NS 13c (HKLM-x32\...\Soulseek2) (Version: - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Starbound (HKLM-x32\...\Steam App 211820) (Version: - )
StarCraft II (HKLM-x32\...\StarCraft II) (Version: - Blizzard Entertainment)
StarTopia (HKLM-x32\...\GOGPACKANSTARTOPIA_is1) (Version: 2.0.0.17 - GOG.com)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM-x32\...\TeamSpeak 3 Client) (Version: 3.0.15 - TeamSpeak Systems GmbH)
TechPowerUp GPU-Z (HKLM-x32\...\TechPowerUp GPU-Z) (Version: - TechPowerUp)
TERA (HKLM-x32\...\{0FCDA0F8-F3E5-402E-B9B6-13CB2B01182B}) (Version: 1.5 - En Masse Entertainment)
The Mighty Quest For Epic Loot (HKLM-x32\...\Steam App 239220) (Version: - Ubisoft Montreal)
The Sims 3 Complete Collection version 1.67.2 (HKLM-x32\...\The Sims 3 Complete Collection_is1) (Version: 1.67.2 - Mr DJ)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.5.139.1020 - Electronic Arts Inc.)
The Zoo Race 1.7 (HKLM-x32\...\THE ZOO RACE_is1) (Version: - Cougar Interactive)
THX TruStudio (HKLM-x32\...\{AFB907F5-C0E6-4753-8284-DE955EF86AC2}) (Version: 1.00.01 - Creative Technology Limited)
TI-83 Plus Flash Debugger (HKLM-x32\...\TI-83 Plus Flash Debugger) (Version: - )
Treasure Adventure Game (HKLM-x32\...\GOGPACKTREASUREADVENTUREGAME_is1) (Version: 2.0.0.4 - GOG.com)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: - Unity Technologies ApS)
Update for Skype for Business 2015 (KB3054791) 32-Bit Edition (HKLM-x32\...\{90150000-002A-0000-1000-0000000FF1CE}_Office15.PRJPROR_{04ADDEC1-208F-4295-AA61-16789EA56814}) (Version: - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
Villagers and Heroes (HKLM-x32\...\Steam App 263540) (Version: - Mad Otter Games)
VirtualCloneDrive (HKLM-x32\...\VirtualCloneDrive) (Version: 5.4.7.0 - Elaborate Bytes)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WIDI Recognition System Pro 4.3 (remove only) (HKLM-x32\...\WIDI Recognition System Pro 4.3) (Version: - )
WildStar (HKLM-x32\...\WildStar) (Version: - NCSOFT)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3522.0110 - Microsoft Corporation)
Windows Software Development Kit (HKLM-x32\...\{363a2c1e-637f-45ce-933b-5a5463efd945}) (Version: 8.59.29750 - Microsoft Corporation)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version: - Blizzard Entertainment)
World of Warcraft Classic (HKCU\...\{D55ED80F-FAFD-40E1-99FC-89AF8614A9B5}_is1) (Version: 1.12.1.5875 - Blizzard Entertainment)
XFastUSB (HKLM-x32\...\XFastUSB) (Version: 3.02.31 - ASRock Inc.)
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)

========================= Memory info: ===================================
Percentage of memory in use: 26%
Total physical RAM: 8075 MB
Available physical RAM: 5965.61 MB
Total Pagefile: 16148.21 MB
Available Pagefile: 13291.13 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.9 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:350.21 GB) NTFS

========================= Users: ========================================
User accounts for \\FLOYD

Administrator Emma     Guest

**** End of log ****

http://speccy.piriform.com/results/uUWjjzTS3vGpQELl88VnhV7


Edited by hamluis, 15 June 2015 - 01:21 PM.


#4 hamluis

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Posted 15 June 2015 - 01:49 PM

0xc0000417 Errors:  These errors appear to be commonly resolved by uninstalling/reinstalling the named app.  In your case, it's  IAStorDataMgrSvc.exe .  I would uninstall the Intel® Rapid Storage Technology and leave it uninstalled...from what I see, it causes more problems than it resolves.

 

Just curious...why is AVG 2014 installed...when there is a 2015 free version available?  When it comes to security applications, I would assume that a new version has been introduced...because the older version was found wanting, in some respect.
 

svchost.exe     Process ID: 1464     User: SYSTEM     Domain: NT AUTHORITY     Path: C:\Windows\system32\svchost.exe
Memory Usage: 30 MB     Peak Memory Usage: 1.83 GB
 
I would take a look at what's running here...you can use the following tool to do so.

How to determine what services are running under a SVCHOST.EXE process - http://www.bleepingcomputer.com/tutorials/tutorial129.html .

 

I've not heard of many things...including repetitive errors which are intermittent.  Most of us get the same error routinely...or we get an occasional unknown error which does not repeat.  Intermittent errors are very hard to troubleshoot, IMO.

Info Re CAgentState Errors above...looks to me as if some ot those Intel installations may be damaged or (worse) problematical by nature.  After reading what this app does,

http://www.shouldiremoveit.com/Intel-Smart-Connect-Technology-81075-program.aspx , I think users could live without it.

 

Louis



#5 thrashette

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Posted 15 June 2015 - 08:11 PM

Thanks for the advice! I have noticed those errors since installing Windows (was a Linux machine until 2013.) I've disabled everything the program does, because I think it's interfering with my computer's ability to wake from sleep sometimes, but found no word that it's safe to remove. Should probably start a thread about that, too, because I think those Nvidia errors are tied to that issue. Although, I've read a few threads and it only seems to happen with my card, and has yet to be solved. Thinking it's just a hardware/driver flaw.

 

I'll go ahead and uninstall the Intel utility, though, to at least clean up my log a bit. Ha. I'll also check out the svchost thing. 

 

As for AVG, I'm pretty sure you need to pay for the new version (I pay for their firewall.) I think newer versions of AVG just include different features and GUI. Definitions are still updated with my edition, and it's been serving me well, so I don't feel the need to upgrade it. I got a free upgrade from 2013 to 2014 when I complained about an issue that they couldn't solve, so I could just repeat the process if necessary (there's a feature that's been removed since the 2012 edition, yet it's still advertised in the GUI, despite there being no way to activate it.) Lol.

 

I figured this issue would be kind of goofy and difficult to pin down. I figured I'd reach out in case anyone else has experienced this set of circumstances. 

 

Edit: Just checked my services under svchost, and found that Nvidia's streamer service had been re-enabled after a driver update. I've had this disabled because I've experienced memory leaks with it in the past. That may have produced that spike, although I'm not sure. Most things are Windows, Nvidia, or AVG services. 


Edited by thrashette, 15 June 2015 - 08:22 PM.





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