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File in Use by Another Process


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#1 AppalJack

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Posted 14 June 2015 - 12:05 PM

Have an office network with two computers - server/host is XP; client is Win7. Both share a key program called Mall Sales Manager which has been installed on both. Can view program on each but am unable to record any transactions on the Win7 program getting a "file is in use by another process" msg. Have tried Unlocker and Process Explorer with no results. The Win7 version sees everything done on the Host but just can't add anything to it.  Have made sure file sharing, network discovery etc. is on on the server.  Any suggestions wwelcomed.



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#2 Kilroy

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Posted 14 June 2015 - 03:38 PM

Is the program designed to work in the manner you have it configured?

 

Has it ever worked?



#3 AppalJack

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Posted 14 June 2015 - 05:50 PM

Yes. Has worked for several years. Recently, the "client" computer underwent a system restore and we had to reinstall the app (Mall Sales Manager). We even tried replacing this computer with another one and ran into the same issue.  Contacted the software developer and, other than making sure the program was correctly installed on both computers, he had no answers.  



#4 Wand3r3r

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Posted 14 June 2015 - 08:05 PM

Make sure the xp computers user account exists on the windows 7 pc and on both have full control of the programs file folders.



#5 AppalJack

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Posted 14 June 2015 - 11:38 PM

Thanks. Yes, have checked that and they do.



#6 Wand3r3r

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Posted 15 June 2015 - 03:26 PM

Can you browse to the program folder from the other pc and see the folder contents?



#7 AppalJack

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Posted 15 June 2015 - 04:29 PM

Yes.



#8 Wand3r3r

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Posted 16 June 2015 - 02:29 PM

Their web site says it support those OS's and networking.  I suggest you contact their tech support directly.  Let us know what the solution is.

 

http://www.homesteadsoftware.com/support.html



#9 AppalJack

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Posted 16 June 2015 - 07:04 PM

Thanks, yes they are trying very hard to help and have been in touch.



#10 Wand3r3r

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Posted 16 June 2015 - 07:05 PM

Make sure both firewalls are set to trust the other pc in case its the firewalls blocking program access.  You can add the program to the allow list on both.



#11 AppalJack

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Posted 16 June 2015 - 07:26 PM

Okay, thanks will double check.



#12 AppalJack

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Posted 18 June 2015 - 10:52 AM

Somehow we seemed to have solved this problem. Best we can figure, when setting up the app in the host, clicking "properties", then "sharing and security" on WinXP, there two buttons that need to be clicked. One for "sharing on network" and the second for "allow other users to change my files." Strongly suspect the second was not clicked as following same the two computers started speaking to each other again.



#13 Wand3r3r

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Posted 18 June 2015 - 12:37 PM

Yep being able to change files is rather important.  Glad you sorted it out and updated us as to what finally fixed it.






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