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please help me


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41 replies to this topic

#1 kaygee809

kaygee809

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Posted 13 June 2015 - 11:27 PM

im not sure what the problem is.  im using a Toshiba Satellite laptop running Windows 7

 

atm i can barely do anything.  it has slowed up immensely.  i am extremely frustrated.  i guess you should know that im 65 years of age and not real bright concerning computers.  would somebody help me please?  tyvm in advance 4 yr time.  i think that i have some type of infection.

 

if this helps...whenever i try to do anything i get an unresponsive message.  whenever i try to shut my pc off i get a msg that says its waiting 4 bkgrnd prgrms to close.  none of this used to happen b4.


Edited by hamluis, 18 June 2015 - 07:21 AM.
Moved from Win 7 to Am I Infected - Hamluis.

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


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#2 Aura

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Posted 13 June 2015 - 11:55 PM

Hi kaygee809 :)

In order to assist you with your issue, I'll need more information on your system. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
ik5xYHs.pngSpeccy - Publish a snapshot
Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:
  • Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);
    Note: You can opt-out the Google Toolbar installation if you want;
  • Once Speccy is installed, launch the program and give it a good minute to load all your system information;
  • After that, click on the File menu in the top left corner, and select Publish Snapshot;
  • A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
  • A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 kaygee809

kaygee809
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Posted 15 June 2015 - 02:27 AM

  pls accept my apologies but im already in trbl.  1st Norton will not let me dwnld minitoolbox.  it keeps saying it is unsafe and the download fails.  after i copy to the clipboard  how do i access it in order to send it to you?  im sorry for not understanding.  tyvm

 

i disabled norton...here is what you asked for...dnt know how to find clipboard though. sry

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by mommie (administrator) on 15-06-2015 at 04:10:36
Running from "C:\Users\mommie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite C655D Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2015 03:11:35 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 03:05:22 AM) (Source: Application Hang) (User: )
Description: The program N360.exe version 12.11.4.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f94

Start Time: 01d0a736a4e342ed

Termination Time: 30

Application Path: C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exe

Report Id: c1132587-132c-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:17 AM) (Source: Application Hang) (User: )
Description: The program dccw.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17f0

Start Time: 01d0a737a7a15917

Termination Time: 30

Application Path: C:\windows\system32\dccw.exe

Report Id: 51234679-132b-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:05 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 02:45:58 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (06/15/2015 02:45:28 AM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (06/15/2015 02:43:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/15/2015 01:21:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: NETGEARGenieDaemon64.exe, version: 1.0.0.2, time stamp: 0x5408001e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x630
Faulting application start time: 0xNETGEARGenieDaemon64.exe0
Faulting application path: NETGEARGenieDaemon64.exe1
Faulting module path: NETGEARGenieDaemon64.exe2
Report Id: NETGEARGenieDaemon64.exe3

Error: (06/15/2015 01:08:02 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 00:58:27 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed


System errors:
=============
Error: (06/15/2015 04:06:09 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:53:53 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:42:40 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:34:50 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:24:06 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:16:19 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 02:49:46 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/15/2015 02:49:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.

Error: (06/15/2015 02:49:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/15/2015 02:49:16 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.


Microsoft Office Sessions:
=========================
Error: (06/15/2015 03:11:35 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 03:05:22 AM) (Source: Application Hang)(User: )
Description: N360.exe12.11.4.4f9401d0a736a4e342ed30C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exec1132587-132c-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:17 AM) (Source: Application Hang)(User: )
Description: dccw.exe6.1.7600.1638517f001d0a737a7a1591730C:\windows\system32\dccw.exe51234679-132b-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:05 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 02:45:58 AM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (06/15/2015 02:45:28 AM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (06/15/2015 02:43:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/15/2015 01:21:42 AM) (Source: Application Error)(User: )
Description: NETGEARGenieDaemon64.exe1.0.0.25408001eunknown0.0.0.000000000c0000005000000000000000063001d0a7279034cac1C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exeunknown67df67e6-131e-11e5-b32b-00266ceed2a7

Error: (06/15/2015 01:08:02 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 00:58:27 AM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed


=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.160 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.7.1.698 - Amazon Services LLC)
Android USB Driver (HKLM-x32\...\Android USB Driver_is1) (Version:  - )
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{4ACA5AE7-E68C-5A48-F8E6-D67946267506}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
Auslogics BoostSpeed 7 (HKLM-x32\...\{7216871F-869E-437C-B9BF-2A13F2DCE63F}_is1) (Version: 7.9.0.0 - Auslogics Labs Pty Ltd)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.4.0.0 - Auslogics Labs Pty Ltd)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bejeweled 3 (HKLM-x32\...\WTA-33a58c6e-a71f-47d5-80e0-d92f358431ef) (Version: 2.2.0.97 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-ef950bd2-994c-4886-ad41-4eea606142c3) (Version: 2.2.0.95 - WildTangent) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.1.0 - Conexant)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.840 - Curse)
CutTheRope (HKCU\...\cuttherope-0604c71abc0d4091829d19be9a50453c) (Version: 1.4 - ZeptoLab)
CWA Reminder by We-Care.com v4.0.16.3 (HKLM-x32\...\{94358C28-335B-4E43-BC4E-C59576BAB653}) (Version: 4.0.16.3 - We-Care.com)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ETDWare PS/2-X64 8.0.8.0_R01 (HKLM\...\Elantech) (Version: 8.0.8.0 - ELAN Microelectronic Corp.)
FATE - The Traitor Soul (HKLM-x32\...\WTA-d55ac3e7-d96a-4290-a312-6fb569654808) (Version: 2.2.0.95 - WildTangent) Hidden
Fishdom ™ 2 (HKLM-x32\...\WTA-226d68fa-1223-4408-abdf-2b53187a2ad6) (Version: 2.2.0.98 - WildTangent) Hidden
Flash Player Pro V5.4 (HKLM-x32\...\Flash Player Pro_is1) (Version:  - FlashPlayerPro.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Icy Tower v1.5 (HKLM-x32\...\Icy Tower v1.5_is1) (Version:  - Free Lunch Design)
Itibiti RTC (HKLM-x32\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Klondike Solitaire (HKCU\...\klondikesolitaire-f1a0c4411c3fc7480cd5e49171d282d7) (Version:  - Delasource)
Knctr (HKLM-x32\...\Itibiti_is1) (Version:  - Itibiti Inc.)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4719.1002 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2003.1112 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.7.0 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.57 - NETGEAR Inc.)
nitionto (HKLM-x32\...\{46d699b3-6a25-4071-6078-4e96aeed2e07}) (Version: 1.0.0 - canortic)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
OverLook (HKLM-x32\...\B5655A22-15B9-3944-8CEE-DE55290ADD39) (Version: 175.0.0.1703 - Korston United)
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.2.0 - Frank Heindörfer, Philip Chinery)
Penguins! (HKLM-x32\...\WTA-a4043d70-26be-46be-8651-97a4ee02a83c) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-852c166a-4d39-44ec-ae74-32797c8d9d3a) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (HKLM-x32\...\WTA-24f98d88-9718-4ae6-93b4-2ce0bd612ca0) (Version: 2.2.0.97 - WildTangent) Hidden
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0016 - REALTEK Semiconductor Corp.)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype Launcher (HKLM-x32\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Super TextTwist (remove only) (HKLM-x32\...\SuperTextTwist) (Version:  - JenkatGames)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tom Clancy's Splinter Cell (HKLM-x32\...\WTA-ff03c964-3281-4f1c-8dcd-7611715f5535) (Version: 2.2.0.97 - WildTangent) Hidden
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.0 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}) (Version: 2.2.7530 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1C8C049A-145F-4A6E-8290-B5C245EBE39D}) (Version: 1.6.10.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.17.64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{97965331-BC5D-4D9F-B6DF-5C0A123E4AE0}) (Version: 2.1.0.3 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.9 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.13.11 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.5.5109a - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.12 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{0AF17224-CF88-40B8-BB1A-D179369847B4}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.1.64 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.3 - TOSHIBA Corporation)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.6 - TOSHIBA)
Touch Paint (HKCU\...\touchpaint-1bb4c1e24ab2ba934007e479a1502c18) (Version: 4.0 - Qliavi Team)
TuneUp Utilities Language Pack (en-US) (HKLM-x32\...\{A95A76C9-6F65-477E-83A0-9F884B6DC21B}) (Version: 12.0.3600.104 - TuneUp Software) Hidden
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-e0da0d2d-59ff-48ae-80a0-c07dfc3fb28f) (Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VTech Download Agent Library (HKLM-x32\...\{40C4903E-EDFB-4CAE-A611-41FEBA585921}) (Version: 1.00.0000 - VTech) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Windows Driver Package - AMD USB  (03/30/2010 1.0.0.5) (HKLM\...\D38587A239DFF85877AA1BCAA58B37B5CF7A6AF5) (Version: 03/30/2010 1.0.0.5 - AMD)
Windows Driver Package - Qualcomm Atheros (L1C) Net  (05/29/2013 2.1.0.19) (HKLM\...\D7C81F3D13B6389F3E48374EB8341F3B7D4EA685) (Version: 05/29/2013 2.1.0.19 - Qualcomm Atheros)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
youtube (HKCU\...\youtube-065fe77baa803bab8be86e08b6198e5e) (Version:  - Kevin Corales)
Zuma's Revenge (HKLM-x32\...\WTA-86eb40b7-93f3-41d5-8c08-b68bc1e38ed1) (Version: 2.2.0.97 - WildTangent) Hidden

========================= Devices: ================================

Name: AntiLog32
Description: AntiLog32
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AntiLog32
Device ID: ROOT\LEGACY_ANTILOG32\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 2662.87 MB
Available physical RAM: 1266.66 MB
Total Pagefile: 5323.94 MB
Available Pagefile: 3050.66 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.51 MB

========================= Partitions: =====================================

1 Drive c: (TI106232W0C) (Fixed) (Total:284.4 GB) (Free:205.23 GB) NTFS

========================= Users: ========================================

User accounts for \\KARENSCOMPUTER

Administrator            Guest                    jamel                    
mommie                   


**** End of log ****
 


Edited by kaygee809, 15 June 2015 - 03:13 AM.

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#4 Aura

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Posted 15 June 2015 - 05:23 AM

Norton is targetting MiniToolBox as a false positive. A false positive is when a legitimate program, file or process is being detected by a security software, but is in fact totally safe to use. This is because that file, program or process have a malware-like behavior and/or components and the Antivirus detects it based on these. avast! and Norton are known to have false positives for a lot of programs, tools hosted here on BleepingComputer, despite the fact that they are all safe to use (the ones in the Downloads section). You can simply disable the protection for the time of the download and the scan, and or disable the protection, whitelist the file once downloaded in the Antivirus panel, and then re-enable it.

warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Relevant articles if you want to read more about PC Boosters/Optimizers and why they are useless:Uninstall the following programs.
  • Adobe AIR;
  • Adobe Flash Player 17 ActiveX;
  • Auslogics BoostSpeed 7;
  • Flash Player Pro v5.4;
  • Google Toolbar for Internet Explorer;
  • Yahoo! Toolbar;
  • youtube;
If you encounter any problem when uninstalling a program, let me know. Do you know the program nitionto, by canortic?

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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#5 kaygee809

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Posted 15 June 2015 - 03:54 PM

ur right...im unable to uninstall.  i got the 1st item off but its not letting me uninstall the rest.  idk anything about the other program  u

spoke of (Nitonto).  do i need to dwnld  it?  tyvm 4 yr help  thus far.  im hanging on 2 yr every  word. :bananas:


The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#6 Aura

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Posted 15 June 2015 - 04:07 PM

So you uninstalled Adobe AIR? What happens when you try to uninstall the rest?

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#7 kaygee809

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Posted 15 June 2015 - 06:30 PM

i have uninstalled all of the programs using iobit  uninstaller.  the interesting thing about this is that the one program

you told me to  get rid of (Auslogic speed boost i believe)  I never installed that program.  it just appeared on my pc one day.  i could have mistakenly let it on when i downloaded the Auslogic defrag program.  idk.

 

here are the minitoolbox results that you asked for:

 

iniToolBox by Farbar  Version: 11-05-2015 01
Ran by mommie (administrator) on 15-06-2015 at 04:10:36
Running from "C:\Users\mommie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite C655D Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2015 03:11:35 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 03:05:22 AM) (Source: Application Hang) (User: )
Description: The program N360.exe version 12.11.4.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f94

Start Time: 01d0a736a4e342ed

Termination Time: 30

Application Path: C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exe

Report Id: c1132587-132c-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:17 AM) (Source: Application Hang) (User: )
Description: The program dccw.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17f0

Start Time: 01d0a737a7a15917

Termination Time: 30

Application Path: C:\windows\system32\dccw.exe

Report Id: 51234679-132b-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:05 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 02:45:58 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (06/15/2015 02:45:28 AM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (06/15/2015 02:43:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/15/2015 01:21:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: NETGEARGenieDaemon64.exe, version: 1.0.0.2, time stamp: 0x5408001e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x630
Faulting application start time: 0xNETGEARGenieDaemon64.exe0
Faulting application path: NETGEARGenieDaemon64.exe1
Faulting module path: NETGEARGenieDaemon64.exe2
Report Id: NETGEARGenieDaemon64.exe3

Error: (06/15/2015 01:08:02 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 00:58:27 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed


System errors:
=============
Error: (06/15/2015 04:06:09 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:53:53 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:42:40 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:34:50 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:24:06 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 03:16:19 AM) (Source: DCOM) (User: KARENSCOMPUTER)
Description: application-specificLocalActivation{4991D34B-80A1-4291-83B6-3328366B9097}{69AD4AEE-51BE-439B-A92C-86AE490E8B30}KARENSCOMPUTERmommieS-1-5-21-3438129854-778272065-4149528103-1003LocalHost (Using LRPC)

Error: (06/15/2015 02:49:46 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/15/2015 02:49:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.

Error: (06/15/2015 02:49:16 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/15/2015 02:49:16 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.


Microsoft Office Sessions:
=========================
Error: (06/15/2015 03:11:35 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 03:05:22 AM) (Source: Application Hang)(User: )
Description: N360.exe12.11.4.4f9401d0a736a4e342ed30C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exec1132587-132c-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:17 AM) (Source: Application Hang)(User: )
Description: dccw.exe6.1.7600.1638517f001d0a737a7a1591730C:\windows\system32\dccw.exe51234679-132b-11e5-aa5e-00266ceed2a7

Error: (06/15/2015 02:54:05 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 02:45:58 AM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (06/15/2015 02:45:28 AM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (06/15/2015 02:43:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/15/2015 01:21:42 AM) (Source: Application Error)(User: )
Description: NETGEARGenieDaemon64.exe1.0.0.25408001eunknown0.0.0.000000000c0000005000000000000000063001d0a7279034cac1C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exeunknown67df67e6-131e-11e5-b32b-00266ceed2a7

Error: (06/15/2015 01:08:02 AM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (06/15/2015 00:58:27 AM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed


=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.160 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.7.1.698 - Amazon Services LLC)
Android USB Driver (HKLM-x32\...\Android USB Driver_is1) (Version:  - )
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{4ACA5AE7-E68C-5A48-F8E6-D67946267506}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
Auslogics BoostSpeed 7 (HKLM-x32\...\{7216871F-869E-437C-B9BF-2A13F2DCE63F}_is1) (Version: 7.9.0.0 - Auslogics Labs Pty Ltd)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.4.0.0 - Auslogics Labs Pty Ltd)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bejeweled 3 (HKLM-x32\...\WTA-33a58c6e-a71f-47d5-80e0-d92f358431ef) (Version: 2.2.0.97 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-ef950bd2-994c-4886-ad41-4eea606142c3) (Version: 2.2.0.95 - WildTangent) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.1.0 - Conexant)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.840 - Curse)
CutTheRope (HKCU\...\cuttherope-0604c71abc0d4091829d19be9a50453c) (Version: 1.4 - ZeptoLab)
CWA Reminder by We-Care.com v4.0.16.3 (HKLM-x32\...\{94358C28-335B-4E43-BC4E-C59576BAB653}) (Version: 4.0.16.3 - We-Care.com)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ETDWare PS/2-X64 8.0.8.0_R01 (HKLM\...\Elantech) (Version: 8.0.8.0 - ELAN Microelectronic Corp.)
FATE - The Traitor Soul (HKLM-x32\...\WTA-d55ac3e7-d96a-4290-a312-6fb569654808) (Version: 2.2.0.95 - WildTangent) Hidden
Fishdom ™ 2 (HKLM-x32\...\WTA-226d68fa-1223-4408-abdf-2b53187a2ad6) (Version: 2.2.0.98 - WildTangent) Hidden
Flash Player Pro V5.4 (HKLM-x32\...\Flash Player Pro_is1) (Version:  - FlashPlayerPro.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Icy Tower v1.5 (HKLM-x32\...\Icy Tower v1.5_is1) (Version:  - Free Lunch Design)
Itibiti RTC (HKLM-x32\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Klondike Solitaire (HKCU\...\klondikesolitaire-f1a0c4411c3fc7480cd5e49171d282d7) (Version:  - Delasource)
Knctr (HKLM-x32\...\Itibiti_is1) (Version:  - Itibiti Inc.)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4719.1002 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2003.1112 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.7.0 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.57 - NETGEAR Inc.)
nitionto (HKLM-x32\...\{46d699b3-6a25-4071-6078-4e96aeed2e07}) (Version: 1.0.0 - canortic)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
OverLook (HKLM-x32\...\B5655A22-15B9-3944-8CEE-DE55290ADD39) (Version: 175.0.0.1703 - Korston United)
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.2.0 - Frank Heindörfer, Philip Chinery)
Penguins! (HKLM-x32\...\WTA-a4043d70-26be-46be-8651-97a4ee02a83c) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-852c166a-4d39-44ec-ae74-32797c8d9d3a) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (HKLM-x32\...\WTA-24f98d88-9718-4ae6-93b4-2ce0bd612ca0) (Version: 2.2.0.97 - WildTangent) Hidden
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0016 - REALTEK Semiconductor Corp.)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype Launcher (HKLM-x32\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Super TextTwist (remove only) (HKLM-x32\...\SuperTextTwist) (Version:  - JenkatGames)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tom Clancy's Splinter Cell (HKLM-x32\...\WTA-ff03c964-3281-4f1c-8dcd-7611715f5535) (Version: 2.2.0.97 - WildTangent) Hidden
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.0 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}) (Version: 2.2.7530 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1C8C049A-145F-4A6E-8290-B5C245EBE39D}) (Version: 1.6.10.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.17.64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{97965331-BC5D-4D9F-B6DF-5C0A123E4AE0}) (Version: 2.1.0.3 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.9 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.13.11 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.5.5109a - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.12 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{0AF17224-CF88-40B8-BB1A-D179369847B4}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.1.64 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.3 - TOSHIBA Corporation)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.6 - TOSHIBA)
Touch Paint (HKCU\...\touchpaint-1bb4c1e24ab2ba934007e479a1502c18) (Version: 4.0 - Qliavi Team)
TuneUp Utilities Language Pack (en-US) (HKLM-x32\...\{A95A76C9-6F65-477E-83A0-9F884B6DC21B}) (Version: 12.0.3600.104 - TuneUp Software) Hidden
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-e0da0d2d-59ff-48ae-80a0-c07dfc3fb28f) (Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VTech Download Agent Library (HKLM-x32\...\{40C4903E-EDFB-4CAE-A611-41FEBA585921}) (Version: 1.00.0000 - VTech) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Windows Driver Package - AMD USB  (03/30/2010 1.0.0.5) (HKLM\...\D38587A239DFF85877AA1BCAA58B37B5CF7A6AF5) (Version: 03/30/2010 1.0.0.5 - AMD)
Windows Driver Package - Qualcomm Atheros (L1C) Net  (05/29/2013 2.1.0.19) (HKLM\...\D7C81F3D13B6389F3E48374EB8341F3B7D4EA685) (Version: 05/29/2013 2.1.0.19 - Qualcomm Atheros)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
youtube (HKCU\...\youtube-065fe77baa803bab8be86e08b6198e5e) (Version:  - Kevin Corales)
Zuma's Revenge (HKLM-x32\...\WTA-86eb40b7-93f3-41d5-8c08-b68bc1e38ed1) (Version: 2.2.0.97 - WildTangent) Hidden

========================= Devices: ================================

Name: AntiLog32
Description: AntiLog32
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AntiLog32
Device ID: ROOT\LEGACY_ANTILOG32\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 2662.87 MB
Available physical RAM: 1266.66 MB
Total Pagefile: 5323.94 MB
Available Pagefile: 3050.66 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.51 MB

========================= Partitions: =====================================

1 Drive c: (TI106232W0C) (Fixed) (Total:284.4 GB) (Free:205.23 GB) NTFS

========================= Users: ========================================

User accounts for \\KARENSCOMPUTER

Administrator            Guest                    jamel                    
mommie                   


**** End of log ****
 


Edited by kaygee809, 15 June 2015 - 06:38 PM.

The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#8 Aura

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Posted 15 June 2015 - 06:31 PM

Alright, good. Do you know the program nitionto, by canortic?

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#9 kaygee809

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Posted 15 June 2015 - 06:46 PM

one more question pls.  ru saying that i cannot have adobe flash player on my pc at ll?  dont i need it for games?  the kids are not able to play atm because it says i need a flash player.


The voyage of discovery is not in seeking new landscapes

   but in having new eyes...


#10 Aura

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Posted 15 June 2015 - 06:57 PM

If you use a web browser that doesn't have built-in Flash Player, yes you need it enabled. I see that you have Google Chrome, which uses Flash Player PPAPI so they can play their flash games in it.

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#11 kaygee809

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Posted 16 June 2015 - 02:30 AM

im not familiar with Canortic.  do i need to get it?  sry 4 taking so long i laid dwn with my granddaughters.  im still getting the UN-responsive msg every time i google something although my pc actually seems to be running a bit better.


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   but in having new eyes...


#12 Aura

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Posted 16 June 2015 - 05:16 AM

All good no worries :) You can uninstall canortic as well then. Once done, download and execute TFC.

3DPGbxe.pngTemp File Cleaner (TFC)
  • Download Temp File Cleaner (TFC) and move it to your Desktop;
  • Right-click on the executable and select Spcusrh.pngRun as Administrator;
  • Simply click on Start to launch the clean-up and wait until it completes;
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic;
  • There's no log to give for this tool;

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#13 kaygee809

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Posted 16 June 2015 - 08:35 AM

  i've finished as per your instructions.   whats next? lol! :bubbles:


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   but in having new eyes...


#14 Aura

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Posted 16 June 2015 - 08:36 AM

Next set of instructions.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible as a .arn (Autoruns) file;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;

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#15 kaygee809

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Posted 17 June 2015 - 01:19 PM

idk if ive correctly done as you asked ...hopefully you can get to .arn

 

   http://ge.tt/9xwosWI2/v/0

 

  if i have not done it correctly pls tell me what 2 do and wht im doing wrng.  thx


The voyage of discovery is not in seeking new landscapes

   but in having new eyes...





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