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First Random BSOD on New PC


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#1 snipersgethead

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Posted 13 June 2015 - 10:28 PM

Hello,

 

So I've had my new PC for about half a month now, and there have been no major issues up until a moment ago. I was playing some Borderlands for about 30 minutes, exited out, and decided to watch a YouTube video at which point the audio started stuttering 3 seconds in the video and then the BSOD appeared. I've played more resource-intensive games before without any problems.

 

· OS: Windows 7 x64
· What was original installed OS on system? Brand new HDD - Windows 7 x64 is the only OS that has been on here.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version
· Age of system (hardware): Half a month
· Age of OS installation - have you re-installed the OS? Half a month; have not modified the OS in any way since then.

· CPU: i5-4690k
· Video Card: NVIDIA GTX 970
· MotherBoard: ASUS Z97-A USB 3.1 version
· Power Supply - brand & wattage: EVGA SuperNOVA 750 B2 80+ Bronze-Certified 750W

· Laptop or Desktop: Desktop

 

Will be doing the other 3 recommended tests in the meantime! Thanks in advance!

 

EDIT: Running Drive Verifier currently. In regards to storage diagnostics, I'm unsure about the SSD diagnostic tool posted (SSD Life) in the sticky; do I just run the trial version? I'm using an SSD as my primary drive and an HDD as a secondary. Will run MemTest next if I don't get an answer to this once Driver Verfier wraps up.

Attached Files


Edited by snipersgethead, 13 June 2015 - 10:52 PM.


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#2 thisisu

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Posted 14 June 2015 - 03:26 AM

Hello :)

 

Can you upload this file to VirusTotal?

 

c:\windows\installer\{734d87ee-15dc-49c9-943e-605e9b55a5d8}\_4a6a2be3c42a9108e8b195.exe
 
also there weren't dumps in your logs for us to review. Read:  BSODs but no Dump Files?  


#3 usasma

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Posted 14 June 2015 - 06:32 AM

Just my 2¢.  Please follow thisisu's advice first.

 

Please zip up and upload to a free file-hosting service (such as OneDrive or DropBox) the memory dump located at C:\Windows\MEMORY.dmp

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html

 

Only 8 Windows Updates installed.  Most systems have over 300 updates installed.  Please visit Windows Update and get ALL available updates  It may take several trips to get them all - just keep going until no more are available.

 

Many Windows Updates failures in the WER section of MSINFO32.

Uninstall Asus TurboLAN and see if that frees up the Windows Updates.

If not, then start with these attempted fixes:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

 

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

Edited by usasma, 14 June 2015 - 06:33 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 snipersgethead

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Posted 14 June 2015 - 08:55 AM

 

Hello :)

 

Can you upload this file to VirusTotal?

 

c:\windows\installer\{734d87ee-15dc-49c9-943e-605e9b55a5d8}\_4a6a2be3c42a9108e8b195.exe
 
also there weren't dumps in your logs for us to review. Read:  BSODs but no Dump Files?  

 

 

Hello, thanks for replying! Uploaded and it came back with 0 detections. I will follow the instructions below by usasma to set up minidumps.

 

 

Just my 2¢.  Please follow thisisu's advice first.

 

Please zip up and upload to a free file-hosting service (such as OneDrive or DropBox) the memory dump located at C:\Windows\MEMORY.dmp

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html

 

Only 8 Windows Updates installed.  Most systems have over 300 updates installed.  Please visit Windows Update and get ALL available updates  It may take several trips to get them all - just keep going until no more are available.

 

Many Windows Updates failures in the WER section of MSINFO32.

Uninstall Asus TurboLAN and see if that frees up the Windows Updates.

If not, then start with these attempted fixes:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

 

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

 

 

Thanks for the help! Here's the link to my memory dump: https://www.dropbox.com/s/gkcny6es2oq8ipp/MEMORY.DMP?dl=0

 

I believe setting my system for minidumps and installing updates will require restarts. I've been running Driver Verifier for 12 hours now with no BSODs. Should I let it run for 24 hours before attempting this or just go ahead and stop Driver Verifier? I went ahead and uninstalled Turbo Lan.

 

Also, I pulled all the details from every Error listed in Event Viewer during the time of the crash. I don't know if it will help, but I've pasted it below in case it proves useful:

 

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{22279AF5-03AE-4CAF-989D-2530918B2F1C}
 and APPID
{0773CCD6-59A2-4D26-B235-19247767E645}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{22279AF5-03AE-4CAF-989D-2530918B2F1C}
 and APPID
{0773CCD6-59A2-4D26-B235-19247767E645}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0xfffffa8012c8a000, 0x0000000000000002, 0x0000000000000000, 0xfffff88003f81f1a). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .


Edited by snipersgethead, 14 June 2015 - 09:09 AM.


#5 usasma

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Posted 14 June 2015 - 09:09 AM

Go ahead and turn Driver Verifier off. 

Do this by opening up verifier.exe and selecting "Delete existing settings".

Then click on "Finish" and reboot for the settings to take effect.

 

Uninstall MalwareBytes, it may be interfering with your AVG

In the event that you would like to reinstall MalwareBytes, please DO NOT select the Pro trial version.

This is what loads into memory and may be conflicting with the AVG

 

Don't forget to keep us updated on the progress with Windows Updates repairs and the status of your Windows Updates installations.

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Jun 13 22:56:56.586 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\MEMORY.DMP]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime:[B]11 days 6:45:02.272[/B]
*** ERROR: Module load completed but symbols could not be loaded for cfosspeed6.sys
BugCheck [B]D1, {fffffa8012c8a000, 2, 0, fffff88003f81f1a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: fffffa8012c8a000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003f81f1a, address which referenced memory
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3497[/B]
  BIOS Version                  0401
  BIOS Release Date             01/27/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A-USB31
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sat Jun 13 22:56:56.586 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
e1d62x64.sys                Fri Mar 14 14:22:47 2014 (532348F7)
cfosspeed6.sys              Fri Apr 25 11:47:30 2014 (535A8392)
iusb3hub.sys                Fri Aug  8 09:09:20 2014 (53E4CC00)
iusb3xhc.sys                Fri Aug  8 09:09:23 2014 (53E4CC03)
iusb3hcs.sys                Fri Aug  8 09:11:08 2014 (53E4CC6C)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
RTKVHD64.sys                Tue Sep 16 06:44:17 2014 (54181481)
asmtxhci.sys                Tue Dec 23 23:38:40 2014 (549A4350)
asmthub3.sys                Tue Dec 23 23:38:44 2014 (549A4354)
avgdiska.sys                Wed Mar 11 06:16:03 2015 (550015E3)
NvStreamKms.sys             Tue Mar 17 02:19:52 2015 (5507C788)
avgrkx64.sys                Fri Mar 20 06:18:15 2015 (550BF3E7)
nvvad64v.sys                Wed Apr  1 10:36:50 2015 (551C0282)
avgldx64.sys                Wed Apr 15 07:05:57 2015 (552E4615)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
avgidsdrivera.sys           Mon Apr 27 07:19:06 2015 (553E1B2A)
avgtdia.sys                 Mon May  4 08:14:24 2015 (554762A0)
avgmfx64.sys                Thu May  7 07:49:17 2015 (554B513D)
avgidsha.sys                Thu May  7 07:49:18 2015 (554B513E)
avgloga.sys                 Thu May  7 07:50:17 2015 (554B5179)
nvlddmkm.sys                Mon May 11 21:59:00 2015 (55515E64)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 snipersgethead

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Posted 14 June 2015 - 09:43 AM

Awesome, thank you! I've turned off Driver Verifier and uninstalled MB. Currently downloading and installing Windows Updates - will report back on how the installation goes.

 

Based on what I provided so far, are you able to tell if this is likely a driver/software-side issue? I still haven't ran diagnostics for my drives or ran MemTest.

 

UPDATE: Windows Update shows as current (No updates left). The updates that failed for me a couple of weeks ago successfully installed this time. The only one that failed was related to an IE update.


Edited by snipersgethead, 14 June 2015 - 12:03 PM.


#7 thisisu

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Posted 14 June 2015 - 12:27 PM

Thanks usasma :)

 

@usasma, would you agree that cfosspeed6.sys should be updated or removed?

 

http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys

*** ERROR: Module load completed but symbols could not be loaded for cfosspeed6.sys


#8 usasma

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Posted 14 June 2015 - 02:44 PM

I agree about removing cfosspeed6.sys - I have seen it cause problems for several years now.

I can't recall why, but I thought that it came from the Asus TurboLAN program (before I ran the memory dumps).....

 

AhHa!  I found it's executable in the Startup Programs section of MSINFO32 :

 

Turbo LAN    c:\program files\asus\turbo lan\cfosspeed.exe    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

 

PS - I've updated the entry in the DRT to reflect the Asus TurboLAN also.


Edited by usasma, 14 June 2015 - 02:45 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 snipersgethead

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Posted 14 June 2015 - 03:15 PM

As you said, cfosspeed is associated with TurboLAN which I uninstalled after posting my dump file. The TurboLAN folder is now completely empty.

 

Are there any outstanding suggestions for me to address? Or am I just to keep using my PC normally and report back with the necessary files/information if it BSODs again?

 

I ran MemTest for 5~ hours and got 5 passes.

 

Lastly, my question above wasn't addressed. Sorry to bother about it, but I was just concerned if, based on all the information I have provided so far, this seems like a driver/software-side issue (I've read about some issues about the GTX 970 GPU drivers conflicting with the Realtek Audio drivers, and I've just now updated to the new 970 drivers) or a hardware issue.


Edited by snipersgethead, 14 June 2015 - 03:15 PM.


#10 thisisu

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Posted 14 June 2015 - 04:09 PM

Yes, looks to be driver / software related. There was only one dump to review but it pointed to that TurboLAN driver.

 

Use your PC normally (without installing any new software just yet) and report back in the next couple of days or however long it usually took you to get a BSOD before.



#11 usasma

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Posted 15 June 2015 - 04:29 AM

approximate BSOD frequencies:
- 3rd party drivers (over 90% of BSOD's are due to this)
- hardware (less than 10% of BSOD's are due to this)
- Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

 

The memory dump suggested that the Asus TurboLAN driver (cfosspeed6.sys) was to blame - which is a software component.

 

In general I wait a week to start thinking that the problem is solved if the BSOD doesn't recur.

After 2 weeks I'm ready to state that it is definitely solved.


Edited by usasma, 15 June 2015 - 04:31 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 snipersgethead

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Posted 15 June 2015 - 01:14 PM

Thank you both of you - will keep you updated in the next two weeks.






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