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Speed Browser Mess


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23 replies to this topic

#1 WilliamP

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Posted 13 June 2015 - 07:52 PM

My friend evidently installed Speed Browser. Some the scans I ran put a hurt on it but it has messed up the Internet Explorer .When I open IE Properties it shows the Target as Speed Browser. What do I use as target? Also on shutting down,a box pops up saying that Agent doesn't want to shut down .

Edited by WilliamP, 14 June 2015 - 06:32 AM.
Moved to AII from Win XP for better support


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#2 Broni

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Posted 14 June 2015 - 10:40 AM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 WilliamP

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Posted 14 June 2015 - 03:27 PM

 Results of screen317's Security Check version 1.004  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 Avira      
 Bitdefender Antivirus Free Edition   
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware     
 CCleaner     
 Java 8 Update 45  
 Adobe Flash Player     18.0.0.160  
 Adobe Reader XI  
 Mozilla Firefox (38.0.5)
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender Antivirus Free Edition gzserv.exe  
 Bitdefender Antivirus Free Edition gziface.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 0%
````````````````````End of Log``````````````````````
 



#4 WilliamP

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Posted 14 June 2015 - 03:42 PM

Farbar Service Scanner Version: 17-01-2015
Ran by jwb (administrator) on 14-06-2015 at 16:40:12
Running from "C:\Documents and Settings\jwb\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\netbt.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\ipsec.sys => File is digitally signed
C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
C:\WINDOWS\system32\netman.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\srsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\sr.sys => File is digitally signed
C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\wuauserv.dll => File is digitally signed
C:\WINDOWS\system32\qmgr.dll => File is digitally signed
C:\WINDOWS\system32\es.dll => File is digitally signed
C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0700000004000000010000000200000003000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****



#5 WilliamP

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Posted 14 June 2015 - 03:50 PM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by jwb (administrator) on 14-06-2015 at 16:44:58
Running from "C:\Documents and Settings\jwb\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Dimension 3000 Manufacturer: Dell Computer Corporation
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : poohbear

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : attlocal.net



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . : attlocal.net

        Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

        Physical Address. . . . . . . . . : 00-13-20-2F-F4-C7

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.185

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.254

        DHCP Server . . . . . . . . . . . : 192.168.1.254

        DNS Servers . . . . . . . . . . . : 192.168.1.254

        Lease Obtained. . . . . . . . . . : Sunday, June 14, 2015 3:27:31 PM

        Lease Expires . . . . . . . . . . : Monday, June 15, 2015 3:27:31 PM

Server:  dsldevice.attlocal.net
Address:  192.168.1.254

Name:    google.com
Addresses:  74.125.21.100, 74.125.21.113, 74.125.21.139, 74.125.21.102
      74.125.21.138, 74.125.21.101



Pinging google.com [173.194.219.138] with 32 bytes of data:



Reply from 173.194.219.138: bytes=32 time=30ms TTL=43

Reply from 173.194.219.138: bytes=32 time=29ms TTL=43



Ping statistics for 173.194.219.138:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 29ms, Maximum = 30ms, Average = 29ms

Server:  dsldevice.attlocal.net
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.138.253.109, 206.190.36.45, 98.139.183.24



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:



Reply from 98.138.253.109: bytes=32 time=66ms TTL=46

Reply from 98.138.253.109: bytes=32 time=67ms TTL=46



Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 66ms, Maximum = 67ms, Average = 66ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 2f f4 c7 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254   192.168.1.185      20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      192.168.1.0    255.255.255.0    192.168.1.185   192.168.1.185      20
    192.168.1.185  255.255.255.255        127.0.0.1       127.0.0.1      20
    192.168.1.255  255.255.255.255    192.168.1.185   192.168.1.185      20
        224.0.0.0        240.0.0.0    192.168.1.185   192.168.1.185      20
  255.255.255.255  255.255.255.255    192.168.1.185   192.168.1.185      1
Default Gateway:     192.168.1.254
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/14/2015 03:36:07 PM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/14/2015 03:34:33 PM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/13/2015 07:52:18 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 38.0.5.5623, faulting module mozalloc.dll, version 38.0.5.5623, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (06/13/2015 07:52:05 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 38.0.5.5623, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/13/2015 03:02:14 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 38.0.5.5623, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/13/2015 02:40:42 PM) (Source: MsiInstaller) (User: POOHBEAR)
Description: Product: Avira -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\Avira\My Avira\apps\manifest.avdata.

Error: (06/12/2015 05:17:19 PM) (Source: MsiInstaller) (User: POOHBEAR)
Description: Product: Avira -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\Avira\My Avira\apps\manifest.avdata.

Error: (06/12/2015 05:17:12 PM) (Source: MsiInstaller) (User: POOHBEAR)
Description: Product: Avira -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\Avira\My Avira\apps\manifest.avdata.

Error: (06/12/2015 02:42:32 PM) (Source: ESENT) (User: )
Description: wuauclt (3716) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1022.

Error: (06/12/2015 02:42:32 PM) (Source: ESENT) (User: )
Description: wuauclt (3716) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" for read / write access failed with system error 1392 (0x00000570): "The file or directory is corrupted and unreadable. ".  The open file operation will fail with error -1022 (0xfffffc02).


System errors:
=============
Error: (06/14/2015 03:28:32 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\Canon\Solution Menu EX\MFC80U.DLL.
Reference error message: The operation completed successfully.
.

Error: (06/14/2015 03:28:32 PM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (06/14/2015 03:28:32 PM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (06/14/2015 03:28:28 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\Canon\Solution Menu EX\MFC80U.DLL.
Reference error message: The operation completed successfully.
.

Error: (06/14/2015 03:28:28 PM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (06/14/2015 03:28:28 PM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (06/14/2015 03:27:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
epp32

Error: (06/13/2015 07:41:22 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\Canon\Solution Menu EX\MFC80U.DLL.
Reference error message: The operation completed successfully.
.

Error: (06/13/2015 07:41:22 PM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (06/13/2015 07:41:22 PM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.


Microsoft Office Sessions:
=========================
Error: (06/14/2015 03:36:07 PM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (06/14/2015 03:34:33 PM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (06/13/2015 07:52:18 PM) (Source: Application Error)(User: )
Description: plugin-container.exe38.0.5.5623mozalloc.dll38.0.5.562300001aa1

Error: (06/13/2015 07:52:05 PM) (Source: Application Hang)(User: )
Description: firefox.exe38.0.5.5623hungapp0.0.0.000000000

Error: (06/13/2015 03:02:14 PM) (Source: Application Hang)(User: )
Description: firefox.exe38.0.5.5623hungapp0.0.0.000000000

Error: (06/13/2015 02:40:42 PM) (Source: MsiInstaller)(User: POOHBEAR)
Description: Product: Avira -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\Avira\My Avira\apps\manifest.avdata.(NULL)(NULL)(NULL)

Error: (06/12/2015 05:17:19 PM) (Source: MsiInstaller)(User: POOHBEAR)
Description: Product: Avira -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\Avira\My Avira\apps\manifest.avdata.(NULL)(NULL)(NULL)

Error: (06/12/2015 05:17:12 PM) (Source: MsiInstaller)(User: POOHBEAR)
Description: Product: Avira -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\Avira\My Avira\apps\manifest.avdata.(NULL)(NULL)(NULL)

Error: (06/12/2015 02:42:32 PM) (Source: ESENT)(User: )
Description: wuauclt3716C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1022

Error: (06/12/2015 02:42:32 PM) (Source: ESENT)(User: )
Description: wuauclt3716C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1022 (0xfffffc02)1392 (0x00000570)The file or directory is corrupted and unreadable.


=========================== Installed Programs ============================

Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.160 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
AOLIcon (HKLM\...\{62BD0AE0-4EB1-4BBB-8F43-B6400C8FEB2C}) (Version: 1.00.0000 - Dell) Hidden
Apple Application Support (HKLM\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATT-RC Self Support Tool (HKLM\...\ATT-RC) (Version:  - )
Avira (HKLM\...\{462A1E00-58EA-4D63-96F4-3EFAEC9A5BCA}) (Version: 1.1.30.21727 - Avira Operations & Co. KG) Hidden
Avira (HKLM\...\{bd538030-07d4-4999-a525-7fafa2483f56}) (Version: 1.1.30.21727 - Avira Operations & Co. KG)
BestPractice (remove only) (HKLM\...\BestPractice) (Version:  - )
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1099 - Bitdefender)
Bucksbee Loyalty Plugin - W3i (HKLM\...\Bucksbee Loyalty Plugin - W3i) (Version:  - )
Canon Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version:  - )
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM\...\CANONIJPLM100) (Version:  - )
Canon MP Navigator EX 5.1 (HKLM\...\MP Navigator EX 5.1) (Version:  - )
Canon MX430 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX430_series) (Version:  - )
Canon MX430 series On-screen Manual (HKLM\...\Canon MX430 series On-screen Manual) (Version:  - )
Canon MX430 series User Registration (HKLM\...\Canon MX430 series User Registration) (Version:  - )
Canon My Printer (HKLM\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM\...\Speed Dial Utility) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.06 - Piriform)
Creative MediaSource (HKLM\...\{56F3E1FF-54FE-4384-A153-6CCABA097814}) (Version:  - )
Dell Driver Reset Tool (HKLM\...\{5905F42D-3F5F-4916-ADA6-94A3646AEE76}) (Version: 1.02.0000 - Dell Inc.)
Dell Picture Studio v3.0 (HKLM\...\{AF06CAE4-C134-44B1-B699-14FBDB63BD37}) (Version: 3.0.0 - Jasc Software, Inc.)
Dell System Restore (HKLM\...\{74F7662C-B1DB-489E-A8AC-07A06B24978B}) (Version: 2.00.0000 - Dell Inc.)
DellSupport (HKLM\...\{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}) (Version: 6.0.3062 - Dell)
Free File Opener (HKLM\...\Free File Opener) (Version: 2011.8.0.0 - Free File Opener, LLC)
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® 537EP V9x DF PCI Modem (HKLM\...\Intel® 537EP V9x DF PCI Modem) (Version:  - )
Intel® Extreme Graphics 2 Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version: 6.14.10.4396 - )
Intel® PRO Network Adapters and Drivers (HKLM\...\PROSet) (Version:  - )
Intel® PROSet for Wired Connections (HKLM\...\{17334AAF-C9E7-483B-9F45-E3FCAF07FFA7}) (Version: 8.00.5000 - Dell)
Internet Explorer Default Page (HKLM\...\{35BDEFF1-A610-4956-A00D-15453C116395}) (Version: 1.00.03 - Dell Inc.) Hidden
Jasc Paint Shop Photo Album 5 (HKLM\...\{4192EAC0-6B36-4723-B216-D0E86E7757AC}) (Version: 5.21 - Jasc Software, Inc.)
Jasc Paint Shop Pro Studio, Dell Editon (HKLM\...\{78C496B9-5A6B-4692-8C2E-AFFFC34E4961}) (Version: 1.01.0000 - Jasc Software Inc)
Java 8 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.45.15 - Oracle Corporation) Hidden
Learn2 Player (Uninstall Only) (HKLM\...\StreetPlugin) (Version:  - )
LG United Mobile Drivers (HKLM\...\{B03954CC-E130-4E57-BC83-869978685902}) (Version: 3.3.0.0 - LG Electronics)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Encarta Encyclopedia Standard 2005 (HKLM\...\{05410044-64A6-4248-A026-9745C1E9E159}) (Version: 2005 - Microsoft Corporation)
Microsoft Money 2005 (HKLM\...\Money2005b) (Version: 14 - Microsoft)
Microsoft Picture It! Premium 10 (HKLM\...\PictureItPrem_v10) (Version: 10.0.0612 - Microsoft Corporation)
Microsoft Plus! Digital Media Edition Installer (HKLM\...\{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}) (Version: 1.1.0.3514 - Microsoft Corporation)
Microsoft Plus! Photo Story 2 LE (HKLM\...\{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}) (Version: 1.1.0.3463 - Microsoft Corporation)
Microsoft Streets and Trips 2005 (HKLM\...\{67E4EE98-59F4-4210-89A6-A20AF5BEC689}) (Version: 12.00.07.1200 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Word 2002 (HKLM\...\{911B0409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.01 - Microsoft Corporation)
Microsoft Works (HKLM\...\{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}) (Version: 08.04.0623 - Microsoft Corporation)
Microsoft Works 2005 Setup Launcher (HKLM\...\Works2005Setup) (Version:  - )
Microsoft Works Suite Add-in for Microsoft Word (HKLM\...\{CB54ABA8-D67F-47AD-A76C-2631BADA9FE5}) (Version: 8.0.0.0000 - Microsoft Corporation)
Modem Event Monitor (HKLM\...\{7A0EFAFB-AC4B-4B88-8C6B-6731BE88DB68}) (Version:  - )
Modem Helper (HKLM\...\{7F142D56-3326-11D5-B229-002078017FBF}) (Version: 2.40 - BVRP Software)
Modem On Hold (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 1.12 - BVRP Software, Inc)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 38.0.5 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
Musicmatch® Jukebox (HKLM\...\{8EF1122E-E90C-4EE9-AB0C-7FDE2BA42C26}) (Version: 9.00.2028 - )
My Way Search Assistant (HKLM\...\{78D944D7-A97B-4004-AB0A-B5AD06839940}) (Version: 1.0.256 - MyWay.com) Hidden
PANTECH PC USB Modem Software (HKLM\...\{B29B0066-547B-402c-9C0D-090E2F928A01}) (Version: 3.0.4.0823 - PANTECH CO,.LTD)
PowerDVD 5.5 (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - )
Qualxserve Service Agreement (HKLM\...\{0F756CD9-4A1E-409B-B101-601DDC4C03AA}) (Version: 1.11.0000 - Dell)
Quicken 2005 (HKLM\...\{2DBE41DD-2129-4C65-A3D3-5647236A60F3}) (Version: 14.00.0000 - Intuit) Hidden
Quicken 2005 (HKLM\...\InstallShield_{2DBE41DD-2129-4C65-A3D3-5647236A60F3}) (Version: 14.00.0000 - Intuit)
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RealPlayer Basic (HKLM\...\RealPlayer 6.0) (Version:  - )
Shockwave (HKLM\...\Shockwave) (Version:  - )
Sonic DLA (HKLM\...\{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}) (Version: 4.95 - Sonic Solutions)
Sonic RecordNow Audio (HKLM\...\{AB708C9B-97C8-4AC9-899B-DBF226AC9382}) (Version: 2.0.0 - Sonic Solutions)
Sonic RecordNow Copy (HKLM\...\{B12665F4-4E93-4AB4-B7FC-37053B524629}) (Version: 2.0.0 - Sonic Solutions)
Sonic RecordNow Data (HKLM\...\{075473F5-846A-448B-BCB3-104AA1760205}) (Version: 2.0.0 - Sonic Solutions)
Sonic Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Sonic Solutions)
Sound Blaster Live! 24-bit (HKLM\...\{CEB481CC-F57C-4397-81A0-DADD22257047}) (Version:  - )
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1194 - SUPERAntiSpyware.com)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Web Companion (HKLM\...\{8106e642-f093-4098-83b8-de1bbfe4eae4}) (Version: 2.0.1013.2086 - Lavasoft)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows PowerShell™ 1.0 (HKLM\...\KB926139-v2) (Version: 2 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Works Upgrade (HKLM\...\{DE1AF137-C455-494A-A817-EFE44BCCFDEE}) (Version: 8.0.0.0000 - Microsoft Corporation) Hidden
Yahoo! Install Manager (HKLM\...\YInstHelper) (Version:  - )
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 509.98 MB
Available physical RAM: 223.83 MB
Total Pagefile: 1248.11 MB
Available Pagefile: 603.25 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.5 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:70.71 GB) (Free:45.65 GB) NTFS

========================= Users: ========================================

User accounts for \\POOHBEAR

Administrator            Guest                    HelpAssistant            
jbb                      jwb                      SUPPORT_388945a0         

========================= Restore Points ==================================

12-06-2015 20:11:12 Installed Windows XP KB956803.
12-06-2015 20:12:02 Installed Windows XP KB956841.
12-06-2015 20:12:54 Installed Windows XP KB956844.
12-06-2015 20:13:43 Installed Windows XP KB957095.
12-06-2015 20:14:37 Installed Windows XP KB957097.
12-06-2015 20:15:35 Installed Windows XP KB958644.
12-06-2015 20:16:32 Installed Windows XP KB958687.
12-06-2015 20:17:27 Installed Windows XP KB958690.
12-06-2015 20:18:22 Installed Windows XP KB959426.
12-06-2015 20:19:13 Installed Windows XP KB960225.
12-06-2015 20:20:16 Installed Windows XP KB960803.
12-06-2015 20:21:16 Installed Windows XP KB960859.
12-06-2015 20:22:11 Installed Windows XP KB961118.
12-06-2015 20:23:23 Installed Windows XP KB961371.
12-06-2015 20:24:21 Installed Windows XP KB961373.
12-06-2015 20:25:21 Installed Windows XP KB961501.
12-06-2015 20:26:25 Installed Windows XP KB967715.
12-06-2015 20:27:28 Installed Windows XP KB968389.
12-06-2015 20:28:39 Installed Windows XP KB968537.
12-06-2015 20:29:36 Installed Windows XP KB969059.
12-06-2015 20:30:41 Installed Windows XP KB969947.
12-06-2015 20:32:22 Installed Windows XP KB970238.
12-06-2015 20:35:05 Installed Windows XP KB970430.
13-06-2015 19:36:26 Installed %1 %2.
13-06-2015 20:46:35 Software Distribution Service 3.0
13-06-2015 21:16:45 Software Distribution Service 3.0
14-06-2015 19:37:52 Software Distribution Service 3.0

**** End of log ****
 



#6 WilliamP

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Posted 14 June 2015 - 05:14 PM

Malwarebytes foun nothing.



#7 WilliamP

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Posted 14 June 2015 - 06:34 PM

MWBARK found nothing.



#8 WilliamP

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Posted 14 June 2015 - 06:41 PM

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/14/2015 07:36:40 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\WINDOWS\system32\CTsvcCDA.EXE (PID: 2012) [WD-HEUR]
 * C:\WINDOWS\system32\MsPMSPSv.exe (PID: 508) [WD-HEUR]
 * C:\WINDOWS\system32\dla\tfswctrl.exe (PID: 2848) [WD-HEUR]

3 proccesses terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 06/14/2015 07:38:50 PM
Execution time: 0 hours(s), 2 minute(s), and 10 seconds(s)
 



#9 WilliamP

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Posted 14 June 2015 - 06:44 PM

I certainly appreciat your help.



#10 Broni

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Posted 14 June 2015 - 06:58 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 WilliamP

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Posted 15 June 2015 - 07:31 AM

# AdwCleaner v4.206 - Logfile created 15/06/2015 at 08:22:29
# Updated 01/06/2015 by Xplode
# Database : 2015-06-14.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : jwb - POOHBEAR
# Running from : C:\Documents and Settings\jwb\My Documents\Downloads\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{C792A75A-2A1F-4991-9B85-291745478A79}

***** [ Web browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v38.0.5 (x86 en-US)


*************************

AdwCleaner[R0].txt - [6671 bytes] - [11/06/2015 18:09:27]
AdwCleaner[R1].txt - [1019 bytes] - [12/06/2015 09:51:40]
AdwCleaner[R2].txt - [1138 bytes] - [13/06/2015 14:49:24]
AdwCleaner[R3].txt - [1256 bytes] - [15/06/2015 08:19:00]
AdwCleaner[S0].txt - [6881 bytes] - [11/06/2015 18:13:29]
AdwCleaner[S1].txt - [1086 bytes] - [12/06/2015 10:03:43]
AdwCleaner[S2].txt - [1205 bytes] - [13/06/2015 14:52:46]
AdwCleaner[S3].txt - [1184 bytes] - [15/06/2015 08:22:29]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1243  bytes] ##########
 



#12 WilliamP

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Posted 15 June 2015 - 07:45 AM

JRT will not run. It starts and creates a registry backup. It says checking start ups,then it shuts down and the black box goes away.



#13 WilliamP

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Posted 15 June 2015 - 09:15 AM

2015-06-15 12:52:29.546    Sophos Virus Removal Tool version 2.5.4
2015-06-15 12:52:29.546    Copyright © 2009-2014 Sophos Limited. All rights reserved.

2015-06-15 12:52:29.546    This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2015-06-15 12:52:29.546    Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
2015-06-15 12:52:29.546    Checking for updates...
2015-06-15 12:52:31.046    Update progress: proxy server not available
2015-06-15 12:53:16.937    Option all = no
2015-06-15 12:53:16.937    Option recurse = yes
2015-06-15 12:53:16.937    Option archive = no
2015-06-15 12:53:16.937    Option service = yes
2015-06-15 12:53:16.937    Option confirm = yes
2015-06-15 12:53:16.937    Option sxl = yes
2015-06-15 12:53:16.953    Option max-data-age = 35
2015-06-15 12:53:16.953    Option EnableSafeClean = yes
2015-06-15 12:53:19.421    Option vdl-logging = yes
2015-06-15 12:53:19.859    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2015-06-15 12:53:19.859    Machine ID:    4e918ca2af444d6792780e90dfc31131
2015-06-15 12:53:19.984    Component SVRTcli.exe version 2.5.4
2015-06-15 12:53:19.984    Component control.dll version 2.5.4
2015-06-15 12:53:19.984    Component SVRTservice.exe version 2.5.4
2015-06-15 12:53:19.984    Component engine\osdp.dll version 1.44.1.2200
2015-06-15 12:53:19.984    Component engine\veex.dll version 3.60.0.2200
2015-06-15 12:53:19.984    Component engine\savi.dll version 8.1.7.2200
2015-06-15 12:53:20.062    Component rkdisk.dll version 1.5.30.0
2015-06-15 12:53:20.062    Version info:    Product version    2.5.4
2015-06-15 12:53:20.093    Version info:    Detection engine    3.60.0
2015-06-15 12:53:20.093    Version info:    Detection data    5.15
2015-06-15 12:53:20.093    Version info:    Build date    5/26/2015
2015-06-15 12:53:20.093    Version info:    Data files added    289
2015-06-15 12:53:20.093    Version info:    Last successful update    (not yet updated)
2015-06-15 12:54:08.390    Downloading updates...
2015-06-15 12:54:08.390    Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2015-06-15 12:54:08.390    Update progress: [I49502] Found supplement SAVIW32 LATEST
2015-06-15 12:54:08.390    Update progress: [I49502] Found supplement IDE516 LATEST
2015-06-15 12:54:08.390    Update progress: [I49502] Found supplement IDE517 LATEST
2015-06-15 12:54:08.390    Update progress: [I49502] Found supplement IDE518 LATEST
2015-06-15 12:54:08.390    Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2015-06-15 12:54:08.390    Update progress: [I19463] Syncing product SAVIW32 55
2015-06-15 12:54:32.328    Update progress: [I19463] Syncing product IDE516 178
2015-06-15 12:54:38.390    Installing updates...
2015-06-15 12:54:43.203    Error level 1
2015-06-15 12:54:43.953    Update progress: [I19463] Syncing product IDE517 114
2015-06-15 12:54:43.953    Update progress: [I19463] Syncing product IDE518 1
2015-06-15 12:55:29.437    Update successful
2015-06-15 12:56:13.921    Option all = no
2015-06-15 12:56:13.921    Option recurse = yes
2015-06-15 12:56:13.921    Option archive = no
2015-06-15 12:56:13.921    Option service = yes
2015-06-15 12:56:13.921    Option confirm = yes
2015-06-15 12:56:13.921    Option sxl = yes
2015-06-15 12:56:13.921    Option max-data-age = 35
2015-06-15 12:56:13.921    Option EnableSafeClean = yes
2015-06-15 12:56:14.203    Option vdl-logging = yes
2015-06-15 12:56:15.484    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2015-06-15 12:56:15.484    Machine ID:    4e918ca2af444d6792780e90dfc31131
2015-06-15 12:56:15.546    Component SVRTcli.exe version 2.5.4
2015-06-15 12:56:15.546    Component control.dll version 2.5.4
2015-06-15 12:56:15.546    Component SVRTservice.exe version 2.5.4
2015-06-15 12:56:15.546    Component engine\osdp.dll version 1.44.1.2200
2015-06-15 12:56:15.546    Component engine\veex.dll version 3.60.0.2200
2015-06-15 12:56:15.546    Component engine\savi.dll version 8.1.7.2200
2015-06-15 12:56:15.625    Component rkdisk.dll version 1.5.30.0
2015-06-15 12:56:15.625    Version info:    Product version    2.5.4
2015-06-15 12:56:15.640    Version info:    Detection engine    3.60.0
2015-06-15 12:56:15.640    Version info:    Detection data    5.15G
2015-06-15 12:56:15.640    Version info:    Build date    5/26/2015
2015-06-15 12:56:15.640    Version info:    Data files added    288
2015-06-15 12:56:15.640    Version info:    Last successful update    6/15/2015 8:55:29 AM

2015-06-15 13:21:23.828    >>> Virus 'Mal/JavaJar-B' found in file C:\Documents and Settings\jwb\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\-1086e5f1-1af1bfc2.zip
2015-06-15 13:21:28.062    >>> Virus 'Mal/JavaJar-B' found in file C:\Documents and Settings\jwb\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\-21989e12-7ba64fc3.zip
2015-06-15 13:21:32.140    >>> Virus 'Mal/JavaJar-B' found in file C:\Documents and Settings\jwb\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\-72b15e7c-4894a65a.zip
2015-06-15 14:07:16.218    The following items will be cleaned up:
2015-06-15 14:07:16.218    Mal/JavaJar-B
 



#14 Broni

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Posted 15 June 2015 - 05:39 PM

How is computer doing?

 

I just noticed that you're running two AV programs, Avira and BitDefender.

You must uninstall one of them.


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#15 WilliamP

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Posted 15 June 2015 - 05:58 PM

Actually I am only running Bit Defender. I was not aware that Avira will no longer install on XP. I downloaded it and it wouldn't work so I removed it. The main program was removed but it still has something in Add or Remve programs but it won't remove it.




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