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Windows 7 update hung for hours


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#1 goog812

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Posted 13 June 2015 - 02:08 PM

Windows 7 was updating. The message "Preparing to configure Windows. Do not turn off your computer." is displayed. The laptop is hung. Nothing is progressing. The progress circle us still, and not spinning. Like this for several hours.

What do I do?



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#2 hamluis

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Posted 13 June 2015 - 03:01 PM

I would reboot...if system can't reboot, manually shut the power down and then reboot.  Run the chkdsk /r command, if system boots into Windows.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Louis



#3 goog812

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Posted 13 June 2015 - 04:11 PM

the reboot caused a removal of the partially installed update. ran chdsk - no problems found. all better now. thank you



#4 hamluis

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Posted 13 June 2015 - 04:18 PM

:thumbsup2: , happy computing :).

 

Louis



#5 dc3

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Posted 14 June 2015 - 01:27 PM

Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.  
 
A hard shutdown usually will not have any affect on a sector of a HDD/SSD.  What can happen is file corruption in any files which haven't closed properly.  To check for corrupted file you should run sfc /scannow in the Command Prompt.

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