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Inside the shady world of antivirus telemarketing


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#1 Union_Thug

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Posted 13 June 2015 - 07:53 AM

Good article about unprincipled "Tech Support" agents and to what lengths they are willing to go rip off less knowledgeable users.

It contains a quote from BC's own Lawerence Abrams aka "Grinler".

 

http://www.pcworld.com/article/2934472/your-pc-may-be-infected-inside-the-shady-world-of-antivirus-telemarketing.html#tk.nl_pcwbest

 

 

The agents are instructed to stick to a 13-page script. They ask callers whether they have an antivirus program installed. If they do, Zifka said, callers are usually told that whatever they’re using isn’t a “full-time real spectrum virus protection program.”

But the agents have a solution: callers can purchase an antivirus program called Defender Pro Antivirus, from Bling Software.

EZ Tech Support sells a perpetual license for the program for $300. Agents also tell callers they can perform a one-time fix on their computers for them, which starts at $250. Callers can haggle for lower prices.


Zifka, who quickly left the company, said EZ Tech Support agents install a remote control tool called LogMeIn Rescue to get access to callers’ computers with their permission. They then install Webroot’s Analyzer program, a legitimate tool that flags issues on a computer.

But Zifka said agents call out anything flagged by the software, even if it’s not a security risk for the user.

“We used whatever it states as a selling point,” Zifka said.

 



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#2 Sintharius

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Posted 13 June 2015 - 07:56 AM

This isn't "antivirus telemarketing", this is a by-the-book tech support scam :lol:

#3 quietman7

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Posted 13 June 2015 - 08:31 AM

As I always stress...

"Knowledge and the ability to use it is the best defensive tool anyone could have. An uninformed user can be their own worst enemy when acting in ignorance."
-- QM7
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#4 Aura

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Posted 13 June 2015 - 09:21 AM

These aren't legitimate Antivirus companies (known, trusted, present, etc.), these are just plain scammers. This is just giving the Antivirus companies a bad name even thought they aren't associated with any of it.

Edited by Aura., 13 June 2015 - 09:21 AM.

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#5 Union_Thug

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Posted 13 June 2015 - 09:57 AM

I didn't write the title Jeremy Kirk did :)  :whistle:



#6 quietman7

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Posted 13 June 2015 - 05:51 PM

People need to be made aware of scammy anit-virus claims so I don't see a problem with the topic title as it is.

No different that scammy "Tech Support" telemarketing.
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#7 Aura

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Posted 13 June 2015 - 05:53 PM

That's not what I'm saying. I'm saying that the author of this articles call these compagnies what they aren't and that is an insult to every legitimate Antivirus companies in the world.

Edited by Aura., 13 June 2015 - 05:53 PM.

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#8 quietman7

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Posted 13 June 2015 - 06:12 PM

I don't read it that way...the author is essentially saying beware of scammy anti-virus programs being pushed by telemarketers using high-pressure, deceptive sales tactics to sell software and support services. Nothing in the article lends legitimacy to these products.
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#9 Aura

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Posted 13 June 2015 - 06:29 PM

Then I guess we have different point of views on the matter. I wouldn't call these products Antivirus at all. It says "world of Antivirus", which means that he associates these products with the current Antivirus ones, even thought he probably know they aren't legitimate. Anyway, that's my opinion :P

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#10 noknojon

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Posted 13 June 2015 - 09:20 PM

I didn't write the title Jeremy Kirk did :)  :whistle:

Well put Union_Thug, as we are often asked to "Quote the passage or title and author" when we post items.

At least you did not call him Captain Kirk ! !

 

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#11 Sintharius

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Posted 15 June 2015 - 04:08 PM

Looks like that company is in trouble now.

EZ Tech Support’s shutdown came shortly before the IDG News Service published a story on its operations earlier this week.

The company started business last October in an older building in northeast Portland. It sold a perpetual license for a security program called Defender Pro Antirvirus for $300 and one-time fix service starting at $250.

Customers ended up calling the company after seeing its number in adware programs, which typically bait people by offering a free utility such as a media player but primarily push other paid-for software. Security experts have long warned of adware-based scams.

With payroll in arrears, online antivirus seller shuts doors - IT World

#12 Aura

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Posted 15 June 2015 - 04:24 PM

Can't believe that people actually worked for that company and thought it would work out.

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#13 NickAu

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Posted 15 June 2015 - 04:42 PM

 

Can't believe that people actually worked for that company

Once the people who worked for this place found out what they were doing, They should have quit, By continuing to work for this company they are also guilty of being scammers.

 

As the saying goes.

If you sleep with dogs, You wake up with fleas.


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#14 quietman7

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Posted 15 June 2015 - 05:29 PM

And as another saying goes..."you reap what you sow".


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