Good article about unprincipled "Tech Support" agents and to what lengths they are willing to go rip off less knowledgeable users.
It contains a quote from BC's own Lawerence Abrams aka "Grinler".
The agents are instructed to stick to a 13-page script. They ask callers whether they have an antivirus program installed. If they do, Zifka said, callers are usually told that whatever they’re using isn’t a “full-time real spectrum virus protection program.”
But the agents have a solution: callers can purchase an antivirus program called Defender Pro Antivirus, from Bling Software.
EZ Tech Support sells a perpetual license for the program for $300. Agents also tell callers they can perform a one-time fix on their computers for them, which starts at $250. Callers can haggle for lower prices.
Zifka, who quickly left the company, said EZ Tech Support agents install a remote control tool called LogMeIn Rescue to get access to callers’ computers with their permission. They then install Webroot’s Analyzer program, a legitimate tool that flags issues on a computer.
But Zifka said agents call out anything flagged by the software, even if it’s not a security risk for the user.
“We used whatever it states as a selling point,” Zifka said.