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#1 NetsFantastico

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Posted 12 June 2015 - 09:48 AM

I have been having this same problem, although for the past few days it's been sporadic and sometimes windows will load fine and at other times it will BSOD just before the blue signing into windows screen comes up, but after the black windows logo screen. Safe Mode works perfectly so I am going to try the advice above and come back to this if that is ok?


Edited by hamluis, 12 June 2015 - 09:58 AM.
PM sent new OP - Hamluis.


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#2 dc3

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Posted 12 June 2015 - 09:54 AM

I have been having this same problem, although for the past few days it's been sporadic and sometimes windows will load fine and at other times it will BSOD just before the blue signing into windows screen comes up, but after the black windows logo screen. Safe Mode works perfectly so I am going to try the advice above and come back to this if that is ok?

You really need to start your own topic.  Do this and I will post the instructions for running the clean boot.

 

Edit:  Send me a PM to let me know where you have posted this topic.


Edited by dc3, 12 June 2015 - 09:55 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 hamluis

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Posted 12 June 2015 - 09:55 AM

I have been having this same problem, although for the past few days it's been sporadic and sometimes windows will load fine and at other times it will BSOD just before the blue signing into windows screen comes up, but after the black windows logo screen. Safe Mode works perfectly so I am going to try the advice above and come back to this if that is ok?

 

No....this topic belongs to the member who initiated it.

 

I will split your issues off into a new topic of your own.

 

Louis



#4 NetsFantastico

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Posted 12 June 2015 - 09:58 AM

Sorry will do that now.

 

Mod Edit:  No need, this is your topic - Hamluis.


Edited by hamluis, 12 June 2015 - 10:01 AM.


#5 NetsFantastico

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Posted 12 June 2015 - 10:08 AM

Ok thanks. We'll I have been getting BSOD sporadically when starting up windows for the past 4 days. Sometimes it works fine with no problems whatsoever, and then other times as I said it will BSOD  just before the blue signing into windows screen comes up, but after the black windows logo screen. It has also twice BSOD'd after a while of working fine, both times where after I had started up the machine and it had been working ok for 30 minutes or so and then my partner using google chrome. Safe mode works fine, and I am about half way through a virus scan just to make sure that isn't the problem. But I would really appreciate some help with the problem.



#6 dc3

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Posted 12 June 2015 - 10:08 AM

Since you can operate in Safe Mode without any problems lets see if you have a Service or Startup item causing the BSODs.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Part A
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Part B
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Part C
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
(4)  If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmes If the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 NetsFantastico

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Posted 12 June 2015 - 10:13 AM

Thanks I will get right on that.



#8 NetsFantastico

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Posted 12 June 2015 - 11:49 AM

Ok well now it's working no matter what, so I'm not sure if the virus scan sorted it or if it's having one of it's moments where it decides to work. If it's the latter I will probably be back. Thanks for your help :)



#9 dc3

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Posted 12 June 2015 - 11:52 AM

Did you disable anything suggested in the tutorial?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 NetsFantastico

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Posted 12 June 2015 - 12:12 PM

Yeah I went through the whole lot and tried to find the thing that was causing the crashes, took ages but at the end even when everything was turned back on again it still booted up fine. So now I'm stuck, I'll keep my phone handy and try and get a snap of it if it blue screens again, would that help at all?



#11 dc3

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Posted 12 June 2015 - 12:18 PM

Did you go back to System Configuration and reset the changes you made?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 NetsFantastico

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Posted 12 June 2015 - 12:21 PM

Yeah, It has been having moments of working fine anyway for the past few days.



#13 dc3

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Posted 12 June 2015 - 12:30 PM

If this problem persists long enough to do the clean boot we may find what is causing this.  But let try looking at something different for now.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 NetsFantastico

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Posted 12 June 2015 - 12:32 PM

OK thanks, will get right on it.



#15 NetsFantastico

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Posted 21 June 2015 - 10:54 AM

Sorry I haven't been able to get back to you till now I've been really ill with a chest infection and haven't been able to do much of anything. Anyway the problem is back but I managed to get a picture of the blue screen...

WP_20150621_002%201.jpg

 

Again it's blue screening every time it gets just past the black start up screen but it is working alright in safe mode.

 

Shall I start back with the original help you suggested and work my way though that again?

Thanks again and sorry for not being able to get back sooner.






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