There are awesome tools here (thank you) but I'm hoping to get a bit of advance on best way to proceed in this instance. Some time ago I bought an open box Samsung laptop from BB that was 'geek certified'. It had Win 8 (not 8.1) and from the getgo it was clear it was not properly configured. Because it was a gift, I had to clean it before presenting it, and due to BB handling, I just purchased another one at my destination (from a different source) and left this one back home. Periodically I try to work on it but have not made success. NOTE: Jump to end for question but I'm putting the other info in case it is relevant to next steps.
Out of the box I found personal files and IMHO a mishmash of several different OEM Windows files. I got past the looping "auto repair" issue, and the "IE connects but no other browsers connect to Internet" issue, but repeatedly got a variety of BSOD. There was also an issue with MS resetting the wireless driver with updates, so worked around that. My theory was that the mixed Windows files were problematic; however, some of the errors sounded like hardware (although I did not get any hw errors located).
In April I spoke with Samsung who told me to update bios and download their sw update program. They also ordered a win8 recovery disk so I could have clean Windows files. The disk recently arrived, and I tried all the different recovery options (files & apps, files only, reset everything, etc.) Option 1 and 2 failed at 30 and 37%. Option 3 never came back with "success" but did not throw any errors. I started using the laptop most basically, experiencing most of the same issues (no internet connection, etc.) as in previous attempt. Bluescreenviewer shows the same crashes and relative files as in April, just different versions of some of the files.
Samsung advised to erase the hard disk. I asked for clarification a) just erase files; format only c: partition; c) format and repartition so the hidden partition is cleaned. They advised "b"., and NOT to do anything with the recovery partition.
1. Before I start digging in with all the available tools, which I really appreciate your sharing, I'm wondering if - I already know the original files are not consistently the same version, and no way to verify what is the correct list, wouldn't the "mishmash" also be in the recovery partition, thus making a c: only format immaterial?
2. Would it be prudent to replace memory (it's only 4gb now so was planning on increasing anyway) before doing anything else, in case there is a 'hard to locate' memory issue?
3. Should I run thru some of the tools here first, or just hit the format avenue now? And if format, what tool or command is recommended to get the partition ready for a reinstall?
4. Should I scrub the drive and just go with Win10?
Thank you. I know I'm not providing specific files now, but hope that this can be just a direction-pointing assistance request. I can't see paying BB $200 for them to do a reinstall that they nuked in the first place, nor does it make sense (to me) to clutter up the forum with logs if I should format first anyway. I'm happy to run appropriate tests and provide more data, but want to get the proper groundwork done first.
Edited by bogden95, 11 June 2015 - 07:11 PM.