I'm a fairly new member here and I must say, the support and basic knowledge I have gleaned here from folk has been amazing! I am a Windows user myself, and a relative beginner to computing.
Although I feel a bit cheeky asking, I was hoping to try to be able to assist a friend with a Mac book who is having issues with his device on another website who's community forum software is identical to this Site as it is provided by InvisionPower - so I am guessing that this Site's software works pretty much the same as their's does.
I'll try to keep as brief as possible by making a simple list of his issues. He is not a member here at present.
1. Whenever he tries to make a regular post on any forum, the system will only allow him to the option of using the Courier New font. As well as this, the Site's toolbox is 'greyed out' at all times and it's features are not accessible to this person in any way. We have established that this is an issue isolated only to this person and is not a problem that anyone else seems to be experiencing whilst using the Site. At the moment, we think the issue lies within the computer itself, which is a Mac laptop, the age of which I have yet to establish.
2. This person has also noted that there is a slight time-lag between typing before the letters show up on the screen. I have suggested that there might be malware on the machine, but from what I gather, this is less likely to happen to Macs as their operating system is far more secure. Whether I am right or not about this, I really don't know!
3. They make mention of regularly seeing a 'twirling beach-ball' (which I am not familiar with) that they say signifies that something might be wrong somewhere. Also that they see "Unable to connect to PayPal" and "Unverified Certificates" notices when trying to make payments sometimes. I have advised them not to do any banking or make payments online until these pc issues are resolved.
I'm sorry that I cannot provide any further details right now about these issues and the website in question. I am merely asking for this person as a third-party. My main concern is establishing whether or not the computer has a virus, spyware or anything else malicious inserted on it, and what to do about it if it has.
Any input as to why these issues on my friends Mac book might be occurring would be most appreciated.
Edited by robby501, 11 June 2015 - 08:42 AM.