...due to the fact that the low-rent *bleep*show she works at is still using Windows XP. #smh
Main symptom: for the second time in as many weeks, she tells me she's locked out of her Windows user account on her machine at home (at home she's running Windows 7 Home x64--last week it was all updated, and she also runs the freeware Avast AV). I went over last week, cleared the password with Trinity Rescue Kit, and installed MalwareBytes on her machine, updated it and the definitions, ran a full scan, nothing...but of course if her machine is already botted due to some infection she picked up by using a USB drive at work then bringing it home, that's not saying much, right? She could be rooted. I saw her reset her user password and write it down on a slip of paper, and put it in a safe place in her house. So tonight she calls me and tells me it's not accepting THAT password.*
I'm thinking now that the best course of action is just nuking and paving, and reinstalling Windows 7 Home, right?
*Couple of questions, though. First, does Windows 7 lock a person out permanently after a few tries with a wrong password? Second, if she entered the numbers in her password with the number pad key, does that make a difference vs the top row numbers? And depending on the BIOS setting, Numlock may not even start as ON. She says she's always used the number pad to enter numbers even in her user account password on this machine, and she's not technical enough to even know what a BIOS is, so she wouldn't have changed that setting.
One final question that may have some bearing on things: a while back she decided she didn't want her full first name as her account name, so I presume she changed it in the control panel and that it's fairly straightforward. I've never done so myself, but could that cause any problems? I noticed in TRK that her username still shows up as the one I set up for her originally.
Edited by PapagenoX, 11 June 2015 - 10:19 AM.