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Win7 not recognizing RAM after mass cleaning.


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#1 Cepse

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Posted 10 June 2015 - 10:32 PM

Was recently here getting help removing eons of bad stuff, got it all clean, but now it's only showing 4GB instead of 6GM RAM.

 

http://speccy.piriform.com/results/VjOwLrjhgzFXnFo4CpSLkYe

 

The attached file shows how different areas show different amounts of RAM, but in the end my PC is slower now regardless of the areas showing the correct 6GB.

 

So I'd like to ask for help fixing this issue. Thanks in advance.

Attached Files



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#2 Aura

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Posted 11 June 2015 - 05:29 AM

Hi Cepse :)

In the System properties window, can you click on Your Windows Experience Index needs to be refreshed, then click on the Refresh button that will appear and let it run the test?

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#3 Cepse

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Posted 11 June 2015 - 10:06 AM

Hey there Aura, did that and it's still showing 5.9 based on the lowest score which happens to be RAM, a full point behind everything else.


Edited by Cepse, 11 June 2015 - 10:11 AM.


#4 Aura

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Posted 11 June 2015 - 10:15 AM

And it still only shows 4GB of RAM and not 6GB, right? From what year is that Alienware M17x?

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#5 Cepse

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Posted 11 June 2015 - 10:33 AM

Yup, still showing 4GB. And I can't be exactly sure, I got it back going threw college so my guess would have to be 3-4 years ago.

One other thing to note would be before and during the cleaning (I'm talking about virus removal and stuff, not internal cleaning) it was still showing 6GB and that was only 3 days ago.

And I've already reseated both sticks.


Edited by Cepse, 11 June 2015 - 10:35 AM.


#6 Aura

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Posted 11 June 2015 - 10:35 AM

Do you have a Dell Update program on your laptop? If so, did you update your BIOS to the latest version yet?

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#7 Cepse

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Posted 11 June 2015 - 10:45 AM

It doesn't have an update program but in the past I have flashed and updated the BIOS. The last BIOS update was a while ago and like I mentioned in my edit this started yesterday and 3 days previously it was showing the correct 6GB.



#8 Aura

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Posted 11 June 2015 - 10:47 AM

What did you do exactly in the last days before this situation occured?

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#9 Cepse

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Posted 11 June 2015 - 10:51 AM

I was on the malware, virus and trojan removal thread getting help - so I was running scans, removing the bad stuff, besides that I played starbound a bit. lol

 

Heres the link to the thread, it says everything that was done.

http://www.bleepingcomputer.com/forums/t/578862/browser-redirection-multiple-iexplorerexe-instances-eating-cpu-no-more-space/


Edited by Cepse, 11 June 2015 - 10:52 AM.


#10 Aura

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Posted 11 June 2015 - 10:53 AM

I'll go through your malware removal thread and see what was done.

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#11 Cepse

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Posted 11 June 2015 - 11:19 AM

Alrighty, sounds good.






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