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Windows black screen during reinstall


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#1 Causey842

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Posted 10 June 2015 - 07:36 AM

Hi Everyone,

 

So I have been trying to fix a friends Toshiba laptop.  It was loading windows then bringing up a screen that said check media fail.. no bootable device.  Toshiba sent a USB drive to re-install windows (I believe it was 8) and I have it set to boot from the usb, etc and it loads the windows screen then just goes to a dark gray/black screen.  I have tried a couple different things in the BIOS setup, but no luck.  Any suggestions?



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#2 usasma

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Posted 10 June 2015 - 07:56 AM

Have you tried resetting the UEFI/BIOS to default values?

Have you tried loading it from another USB port (one on the other side of the computer).  I had problems with a Toshiba laptop at work and the "fix" was to try it on the other side.

Have you tested the hard drive?


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#3 Causey842

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Posted 10 June 2015 - 08:01 AM

Thanks for the response!

 

Yes I reset the BIOS defaults and the boot orders.  I got through one time when I had the USB set to be first boot, selected toshiba recovery option and then it brought up an error about not reading the memory and shut down. 

 

I also tried the USB from the other port as well.



#4 Causey842

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Posted 10 June 2015 - 04:58 PM

Hoping someone might be able to still help.  I get to where it gives you the options to wipe windows or restore to factory setting from the USB drive, but then it always brings up a reference memory error and shuts down.  Maybe the CPU is fried?



#5 usasma

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Posted 12 June 2015 - 04:20 AM

Sorry for the delay in responding.  I blew up my laptop yesterday (the battery) while swapping hard drives :(

 

Try these bootable diagnostics (try the memory one first):  http://www.carrona.org/initdiag.html

You may have to disable SecureBoot and enable CSM/legacy in order to boot from the disk/USB.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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