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Posted 10 June 2015 - 01:35 AM
Posted 10 June 2015 - 02:07 AM
They do have a help community. You should search on the net. I am adding the link to here in case this site consider doesn't allow me to. but it is called help mysecurebackup net. My company used that before but we no longer use it because we find better it complicated to use and not enough help. We then move to cloudbacko home. It is free and the UI is simple to use. Another cool thing is it allows to backup files, photos, outlook to free cloud storage. So, we just keep using it. That's all we need and it fits.
Posted 10 June 2015 - 02:55 AM
Awhalen, i have visited that page but I guess I'm asking if they have a support phone number or email address? My main issue is that I cannot change the My secure backup drives to read only. I left then on the client computers so that the employees could look back at the old My Secure Backup drives and compare content for peace of mind that all of their old data was copied over to the new drives I copied from my secure backup to the new storage server. I don't want multiple versions of the same documents in different drives. I would just turn off My secure backup and dismount the drives but management will not allow that. And by the way does the new product you use allow mapped drives from anywhere without a vpn? That was a particularly useful feature of my secure backup. I have transitioned them to Data anywhere which works perfectly. Just curious.
Edited by Platypus, 10 June 2015 - 05:21 AM.
Posted 10 June 2015 - 10:55 PM
Oh. So, you don't know they don't have direct email for support. It usually is answered thru 3rd party (reseller). Help service level is low. That's why we switched. As far as I know, you cannot change your backup drive to read only.
Cloudbacko backup does allow network mapped drive as backup storage. Free cloud storage could also be used as backup storage. I taught my user to backup files themselve if they want to backup to google drive etc. This save my time in focusing on Server management. I think you could try it out yourself. Anyway, good luck as I cannot comment on your management decision.
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